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How do I submit a repair to Apple?
Apple RepairSend your product to Apple. Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. ... Find an Apple Authorized Service Provider. ... Visit a Genius at an Apple Store.
What should I do to my iPhone before sending it for repair?
Before you send your deviceBack up your iOS device. To protect your data, erase your iOS device.Remove your iOS device from your Apple ID device list.Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place.
How long does it take to send a phone to Apple for repair?
Service arranged through Apple takes approximately one week from the day your iPhone is shipped to Apple. If service was arranged through your carrier, please contact them directly for details. Thanks for reaching out to Apple Support Communities. Cheers.
How do I send my iPhone back to Apple?
Use the Print Return Label button and attach your pre-paid shipping label and any hazmat labels to the outside of your shipping box. Then send your item back to Apple by scheduling a pickup with the shipping carrier or dropping off the package at any of the carrier's locations.
Do I need to wipe my phone before repair?
Best answer: If you're able to factory reset your device before sending it in, as well as remove or wipe your eSIM card, then yes. However, if the phone is too damaged to turn on, there is a risk of someone accessing data even if you remote-wipe it.
How do I prepare my phone for repair?
Create a Full Back Up.Remove Your SIM Card.Remove Security Locks.Remove External Storage.Note Down Your IMEI.Perform a Factory Reset.Remove Google Account & Disable Factory Reset Protection.Go to The Reputed Technician.More items...•
Why is my Apple repair taking so long?
If the repair shop is performing the repair in their own repair shop, then it may take several days before they receive the replacement part from Apple. Some Apple repairs for our organization are taking several days longer than usual. The pandemic has caused lots of component shortages in all areas.
Does AppleCare give you a new phone?
If AppleCare is replacing your phone within the first 14 days of purchasing the phone, then they will send you a brand new phone. After the first 14 days, AppleCare will replace your phone with a refurbished one.
How do I contact Apple Tech Support?
Contact Apple SupportU.S. technical support: (800) APL–CARE (800–275–2273)See all worldwide support telephone numbers.Contact a mobile carrier.Make a reservation at an Apple Retail Store Genius Bar.Beats support: (800) 442–4000 (U.S.) or see all worldwide support telephone numbers.
Can you trade in a broken iPhone for a new one?
Leaving you with nothing in return? Also yes. The only way to get any trade-in value from Apple is to fix your damaged iPhone and then trade it in. Apple offers repair services for those in need, so you definitely can get your damaged iPhone screen fixed through them.
Where do I drop off my Apple trade in?
As long as you have a FedEx label affixed to the package, you can drop it off at any FedEx location, drop box or other location that accepts FedEx packages for shipping. You can take it to any FedEx location.
Can you trade in a cracked iPhone?
Can you trade in an iPhone with a cracked screen? Yes, if the phone screen has physical LCD damage like chips, cracks, scratches, or dents you can sell for a good amount.
Should I wipe my iPhone before repair?
The short answer is “no, you shouldn't erase your iPhone before screen repair.” However, the complete answer would be “yet, you should save your data before handing your device to the repair shop.” And here is why Mr. Fix cell phone repair services always insist on our customers doing so.
Do phone repair shops look at your pictures?
Originally Answered: Do phone repair shops look at your pictures? Yes. They even ruin your machine and data altogether, sometimes. Not most of them, but some.
Can mobile service centers steal the data of the phone they repair?
Not exactly steal, but they could take out the newer one and put old ones. Also if they are unauthorised or your device is out of warranty, they could simply take out a necessary part, tell you that the phone was destroyed and they couldn't revive it. Though this is highly unlikely, it does sometimes happen.
Is it safe to give your phone to repair?
"The very least you should do before handing your phone over to a repair tech is to log out of all your accounts and apps on your phone to ensure no unauthorized party has any access to any of the data on your apps," Tomaschek said.
How do I get Express Replacement Service?
Express Replacement Service is a benefit of AppleCare+ for iPhone. If you don't have AppleCare+, you might be able to purchase the express service...
How much does Express Replacement Service cost?
If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. If your device has accidental damag...
What are the charges on my credit card?
When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your pr...
Replacement values / temporary authorizations - United States
We’ll place a temporary authorization on your credit card until we receive and assess your original iPhone. If we receive your original product...
iPhone 13
iPhone model Replacement value iPhone 13 Pro Max 128 GB $ 1,099 256 GB $ 1,199 512 GB $ 1,399 1 TB $ 1,599 iPhone 13 Pro 128 GB $ 999 256 GB $...
iPhone 12
iPhone model Replacement value iPhone 12 Pro Max 128 GB $ 999 256 GB $ 1,099 512 GB $ 1,299 iPhone 12 Pro 128 GB $ 899 256 GB $ 999 512 GB $ 1,...
iPhone 11
iPhone model Replacement value iPhone 11 Pro Max 64 GB $ 999 256 GB $ 1,099 512 GB $ 1,299 iPhone 11 Pro 64 GB $ 899 256 GB $ 999 512 GB $ 1,19...
iPhone XS
iPhone model Replacement value iPhone XS Max 64 GB $ 999 256 GB $ 1,149 512 GB $ 1,349 iPhone XS 64 GB $ 899 256 GB $ 1,049 512 GB $ 1,249
iPhone XR
iPhone model Replacement value iPhone XR 64 GB $ 499 128 GB $ 549 256 GB $ 749
How do I get Express Replacement Service?
Express Replacement Service is a benefit of AppleCare+ for iPhone. Follow the steps below to take advantage of this service.
How much does Express Replacement Service cost?
If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. If your device has accidental damage, you’ll need to pay the "All Other Damage fee" listed in the AppleCare+ for iPhone Terms . Express Replacement Service is not available under the screen replacement or back glass damage service fee.
What are the charges on my credit card?
When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if both of these conditions are met:
What is Apple certified repair?
Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
What is an independent repair provider?
Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple's warranty or AppleCare plans* but may offer their own repair warranty. *Unless required by law, repairs made by Independent Repair Providers are not backed by Apple.
Before you bring in your device
Follow these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or carrier. If your device won't turn on or respond, finish as many steps as possible:
Before you send your device
Follow these steps before you send your device in for repair or replacement. If it won't turn on or respond, finish as many steps as possible:
