Repairing Guides

how long does dji take to repair

by Wanda Hauck Published 3 years ago Updated 2 years ago
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5-7 business days

How long does it take to repair a DJI drone?

The page also indicates how many hours it typically takes to repair any particular drone model. DJI charges $65 per hour of repair service. Most models can be repaired in 2 hours, with higher-end models (such as the Inspire series) requiring up to 3 hours of work.

How much does it cost to repair a DJI Phantom 4 Pro?

For the Phantom 4 Pro, repairing the gimbal and camera will cost an intimidating $699, while the aircraft’s main control board will cost $261. The page also indicates how many hours it typically takes to repair any particular drone model. DJI charges $65 per hour of repair service.

How do I get my Broken drone repaired?

Once you’ve got your smashed, waterlogged, pathetic looking drone back, log into the DJI website, and head to the repair page. DJI has authorized services centers in over 100 countries (they even list Yugoslavia – not sure what that’s all about).

How do I pay for a DJI camera repair?

In the email DJI sends back with the costs, they have a Paypal link, where you can decide to pay for the repair or not. Repairs are not started until you make the payment and shipping costs are not charged unless you reject the repair. Clearly, the camera is the most expensive component with labor adding the other bulk of the costs.

What is a DJI warranty?

How much does it cost to repair a Phantom 4 Pro?

How long does it take to ship a drone?

Does DJI repair scratches?

Can I claim drone repairs from my warranty?

Can a DJI drone crash?

Is the Mavic Air 2 fragile?

See more

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How much does DJI repair cost?

Standard DJI Repair Service FeePartTime in HoursService Fee in USDBattery0FreeGimbal or Remote Controller1$65Aircraft2 (Phantom and Mavic series)$1303 (Inspire series)$195

How long does DJI Care Refresh take?

It usually takes 2-3 business days for the DJI Care Refresh Express but affected by the epidemic, the shipment time and the turnaround are expected to be delayed, we appreciate your patience and understanding.

How long does DJI damage assessment take?

So 11 days on the dock, 8 days for damage assessment, and 10 days for under repair to be changed to replacement.

Is DJI repair free?

Your aircraft will always be repaired for free as long as repair costs and aircraft conditions satisfy DJI Care coverage requirements.

Will DJI replace my drone?

The DJI Care Refresh package is essentially an insurance policy for your drone and offers a replacement service for drones that get damaged or, in this case, get lost. DJI offers replacement units in such cases.

Does DJI Care Refresh cover stolen drones?

DJI Care Refresh covers multiple scenarios, including drones lost during flight, water damage, collisions, and dropping, and offers you additional services like an Express Option, free shipping, and Exclusive Service.

Can I return a crashed drone to Best Buy?

However, on Best Buy's website, it clearly states that drones over $200 can be returned with a restocking fee of 15%.

How long is DJI warranty?

DJI Care is valid for one year. If you buy DJI Care separately (i.e. after purchasing the aircraft), the period of validity begins from the date of purchase. If you buy DJI Care with a new aircraft, the period of validity begins two days after the aircraft is shipped.

How do I claim my DJI warranty?

Fill out an online repair request; Send your DJI product to the DJI Repair Center; Your DJI product is replaced/warranty is repaired; DJI ships your product back to you for free.

Will DJI repair water damage?

If you purchased DJI Care Refresh, water damage is covered under your policy. This means DJI will repair the damage or replace your drone. If you did not purchase DJI Care Refresh, you can try taking your drone to a DJI Repair Center, but in many cases, they are unable to repair water damage.

Can I buy DJI care after crash?

No, you can't buy Care Refresh after you've crashed. You can only buy it before the aircraft has been activated or within 48 hours after its been activated with proof that it is in good condition still.

What does DJI 1 year warranty cover?

DJI's standard warranty covers manufacturing defects and issues caused by manufacturing defects, as long as the drone is used within the stipulated guidelines. Each drone's component has its warranty period, ranging from 3 to 12 Months.

How add DJI Care Refresh after 48 hours?

3:0713:23How to add DJI Care Refresh After 48 Hours - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo it's the service plan page at dji.com. And the link should be on the screen or down below rightMoreSo it's the service plan page at dji.com. And the link should be on the screen or down below right now and here you're going to enter the serial. Number of your aircraft.

What is difference between DJI Care Refresh and DJI Care Refresh?

DJI Care Refresh+ must be bought after Care Refresh, as it extends Care Refresh by one extra year. For this, you will get one extra replacement along with the other benefits mentioned above. DJI Care Refresh+ is available for: Mavic Air 2 – $59.

Can you extend DJI Care Refresh?

DJI Care Refresh + offers one replacement service within one year, and it covers water, drop, and crash damage, as well as other accidents. * DJI Care Refresh's remaining replacement balance cannot be extended.

Does DJI warranty cover crashes?

DJI Care covers damage to the aircraft, gimbal or camera due to dropping, squeezing or crashing caused by operator error or other accidents. DJI will offer free repairs if the equipment is sent to DJI within the period of validity.

How The DJI Drone Repair Service Works And How Much It Costs

Repair Time – Whatever the repair status page says, it will take about 4 weeks.; A drone repaired by DJI is essentially refurbished. There won’t be any signs of previous damage, scratches, or dents. Damaged parts are replaced and repairs are very thorough for the price, essentially 28% the cost of a new drone in this case.

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Service Centers - DJI

DJI technology empowers us to see the future of possible. Learn about our consumer drones like DJI Air 2S, DJI FPV, Mavic, and Phantom. Handheld products like DJI OM 4 and DJI Pocket 2 capture smooth photo and video. Our Ronin camera stabilizers and Inspire drones are professional cinematography tools.

What is a DJI warranty?

The standard warranty guarantees that you received your DJI drone free from manufacturing or material defects. If your drone should fail due to defects of this nature, then you may have your drone repaired at no extra cost.

How much does it cost to repair a Phantom 4 Pro?

For the Phantom 4 Pro, repairing the gimbal and camera will cost an intimidating $699, while the aircraft’s main control board will cost $261. The page also indicates how many hours it typically takes to repair any particular drone model. DJI charges $65 per hour of repair service.

How long does it take to ship a drone?

Shipping does not normally take longer than 7 days. Of course, this can vary based on your location and the location of the service center.

Does DJI repair scratches?

DJI will even repair cosmetic damage such as scratches and dents. It is critical that you do a full functional test of your drone when it is returned by DJI. From the time of receipt, you have about a 2-week window to test the drone and look for any defects.

Can I claim drone repairs from my warranty?

If you have only had your drone for a few days, and you are certain that your drone has not figured into any accidents or crashes, then chances are good that you can still claim drone repairs from your standard warranty. In any case, it is best to contact DJI Support with the specifics of your situation.

Can a DJI drone crash?

Crashing a DJI drone is especially painful for owners, considering how expensive and high-end DJI drones can be . Fortunately, DJI runs a very systematic and customer-friendly process for drone repairs.

Is the Mavic Air 2 fragile?

DJI has just released the Mavic Air 2. See all of the specs here. Despite the level of sophistication of drone technology, they are essentially still fragile flying machines. A crash from 100 feet or into a lake can be a death sentence even for a drone that costs upwards of $1000. Crashing a DJI drone is especially painful for owners, ...

Can you crash a DJI Mavic Pro?

Crashing a drone , even one with obstacles avoidance sensors like the DJI Mavic Pro, isn’t hard at all. Small falls from a desk can also put your drone out of commission, easily damaging the sensitive camera lens or gimble. For those of you with DJI drones, they’ve got a fairly polished repair service you’ll hopefully never have to use.

Does DJI have a tracking page?

DJI has a repair tracking page whose only purpose seems to discourage you from sending them emails asking where your drone is. Once the technicians get a hold of your drone though, they email you a detailed record of what an idiot the exact events of the accident.

What is a DJI warranty?

The standard warranty guarantees that you received your DJI drone free from manufacturing or material defects. If your drone should fail due to defects of this nature, then you may have your drone repaired at no extra cost.

How much does it cost to repair a Phantom 4 Pro?

For the Phantom 4 Pro, repairing the gimbal and camera will cost an intimidating $699, while the aircraft’s main control board will cost $261. The page also indicates how many hours it typically takes to repair any particular drone model. DJI charges $65 per hour of repair service.

How long does it take to ship a drone?

Shipping does not normally take longer than 7 days. Of course, this can vary based on your location and the location of the service center.

Does DJI repair scratches?

DJI will even repair cosmetic damage such as scratches and dents. It is critical that you do a full functional test of your drone when it is returned by DJI. From the time of receipt, you have about a 2-week window to test the drone and look for any defects.

Can I claim drone repairs from my warranty?

If you have only had your drone for a few days, and you are certain that your drone has not figured into any accidents or crashes, then chances are good that you can still claim drone repairs from your standard warranty. In any case, it is best to contact DJI Support with the specifics of your situation.

Can a DJI drone crash?

Crashing a DJI drone is especially painful for owners, considering how expensive and high-end DJI drones can be . Fortunately, DJI runs a very systematic and customer-friendly process for drone repairs.

Is the Mavic Air 2 fragile?

DJI has just released the Mavic Air 2. See all of the specs here. Despite the level of sophistication of drone technology, they are essentially still fragile flying machines. A crash from 100 feet or into a lake can be a death sentence even for a drone that costs upwards of $1000. Crashing a DJI drone is especially painful for owners, ...

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