How long will it take for my phone to be repaired?
Just sent in a phone for repair regarding software. How long will it take for my phone to get back to me? Solved! Go to Solution. 02-03-2020 01:20 PM in Repairs are generally 7-14 business days.
How do I get my Samsung Galaxy phone repaired or replaced?
Please contact your local Samsung or Authorized Service Provider location for the most up-to-date options and information. If you have Samsung Care+ (formally Samsung Premium Care) coverage, please contact a Samsung Care+ agent for repair or replacement options.
Why choose technicians to fix your smartphone?
Technicians receive training to fix a vast range of smartphone models so your dependable device can be back in your hands quickly. Third party and independent repair shops give cell phone users the option of simply dropping off their damaged cell phones for repair instead of mailing their devices off to an out of town repair center.
Should I repair my phone or buy a new one?
Other things to consider are the emotional connection to your phone, usability, and the age/generation of the phone compared to the new phone you could have. Repairing your phone does not have to be a long, drawn out, expensive process. Many phone issues do not take long to fix.
What to do if your phone stops working?
If it gets damaged or stops working correctly, you will need fast repair cell phone service. Technicians receive training to fix a vast range of smartphone models so your dependable device can be back in your hands quickly.
Do phone issues take long to fix?
Many phone issues do not take long to fix. Taking your phone in to your service provider, however, does not always mean it will get fixed. These providers often do not have the technical knowledge or tools on-site and are therefore forced to ship your phone elsewhere for repairs–it can be a long time before your get your phone back.
Where are the Samsung Service Center located?
DG Help, Samsung Authorised Service center, Time Square Center, Dubai.
Does DG Help repair Samsung In warranty and Samsung Out of warranty units purchased from Outside of UAE?
We repair out of warranty units from any GCC countries. No In Warranty support for units purchase outside UAE.
Is the Samsung Service Center open during public holidays?
Yes, Samsung service center operates on public holidays, 365 days, 7 days a week, from 10:00AM to 10:00PM.
How I can check whether my device is under warranty?
Warranty can be checked using IMEI or Serial Number of the device. Chat with us or call us on 800-344357 option 4 and we will verify warranty status of your device.
Does DG Help repair Samsung In warranty and Samsung Out of warranty units purchased from other retailers?
We repair all Samsung Galaxy Smartphone s / Samsung Tablets / Samsung Gear purchased anywhere in UAE.
What happens next once I submit my Samsung device for repair at your Service Center?
Once you submit your device at our Service Center, our certified technicians will check your device and provide you a quotation in case your device is out of warranty.
Do you have an option to make the payment online?
Yes, we do have an option to make an online payment using your Debit or Credit card. Up on request we will send a link your email id and you can make the payment using the link. Once we receive the payment, you will receive a confirmation email about the payment.
How long does Samsung Care+ last?
The TLDR is that Samsung Care+ is a service that lets you swap out your device twice in two years, regardless of the condition. You will however, need to pay for the privilege.
What is speed assured on Samsung?
Speed Assured refers to the 24-hour repair window for mobile products such as phones, tablets, wearable and smartwatches. These only cover Australian variants and is only available during the Samsung Express Warranty period.
Can you get a Samsung repair free?
Customers within a 30km radius of an authorised Samsung service location can opt in for free home delivery of the repaired device . Those using a loan device during repairs will not be able to utilise delivery services, and the drop off can only be made to the customer’s nominated address so you won’t be able to chop and change if you happen to leave the office early, for example.
Does Samsung warranty cover repairs?
One such scenario may be if the device doesn’t work as advertised, or goes against any terms outlined in the official warranty - provided it is still within the warranty period.
