How do I track my Apple repair package?
Check your repair status through My SupportOpen a web browser and open the My Support website. ... Click the Sing in to My Support button and sign in with your Apple ID and password. ... You will see your existing repairs and their status. ... Scroll down and you will see the “Repair Lookup” section.
How do I check the status of my Apple support case?
If you go to getsupport.apple.com and select "See your cases and repairs", you should be able to enter your case ID there and there may be the option to contact Apple Support. If you have an email with your case ID, you may be able to contact Apple Support by selecting the link under the case ID. Thank you.
How long does Apple take to send repairs back?
However, some problems may be more complex and require being sent on to an Apple Repair Centre, in which case it should take from 6-8 days. Apple advises that iPhone repairs take between 6-8 days if you send your iPhone to an Apple Repair Centre, for example.
How long does it take for Apple to diagnose a repair?
5 - 7 daysIn normal times, usually 5 - 7 days.
How long do Apple repairs take?
The Apple Store and many of our Apple Authorised Service Providers offer same-day service for some repairs, such as screen repair. If you send your iPhone directly to an Apple Repair Centre or if your technician needs to ship it for you, it will be ready for pickup in approximately 6-8 days.
How can I get my iPhone replaced for free?
If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there's no charge. This does not include accidental damage, which requires a fee. If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee.
Why is my Apple repair taking so long?
If the repair shop is performing the repair in their own repair shop, then it may take several days before they receive the replacement part from Apple. Some Apple repairs for our organization are taking several days longer than usual. The pandemic has caused lots of component shortages in all areas.
How long does it take for Apple to repair MacBook?
Schedule an appointment at your local store to receive an initial estimate. How long will it take? The majority of repairs will be completed within 3–7 business days, but this can vary depending on the type of repair needed.
How Fast Is Apple Express replacement?
Express Replacement Service is an option that allows people to have a new iPhone sent out to them before returning their faulty or broken device. That ensures that they won't be without a device for longer than necessary, with a new one arriving ASAP.
How long does it take Apple to send a replacement phone?
Ordinarily, you can get a replacement at an Apple Store the same day you take yours in for evaluation. If you use the Apple Express service where they ship you a replacement and you ship your malfunctioning unit back, the turn around time in the USA is usually no more than 3-5 days.
Does Apple charge a diagnostic fee?
The Genius Bar at the Apple Store typically does not charge anything to run diagnostic tests.
How does Apple Mail repair work?
Apple RepairSend your product to Apple. Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. ... Find an Apple Authorized Service Provider. ... Visit a Genius at an Apple Store.
How do I contact Apple support?
Contact Apple SupportU.S. technical support: (800) APL–CARE (800–275–2273)See all worldwide support telephone numbers.Contact a mobile carrier.Make a reservation at an Apple Retail Store Genius Bar.Beats support: (800) 442–4000 (U.S.) or see all worldwide support telephone numbers.
What is Apple support number?
1-800-275-2273Apple's main customer support phone number is 1-800-275-2273 in the US. You can also contact Apple Support using the Support website, the Support app, or by going to an Apple Store. Visit Insider's Tech Reference library for more stories.
Where do I find my case ID?
You can find your A-Number and Department of State (DOS) Case ID on your immigrant data summary, USCIS Immigrant Fee handout, or immigrant visa stamp. Your A-Number is the letter “A” followed by 8 or 9 numbers (such as A012345678).
How do I email Apple customer support?
Call them at Customer Relations 800-767-2775 and ask them. Apple has no published email address for Customer Service. Apple handles most issue, technical and customer service, only via telephone or in-person at an Apple Store.
What is Apple certified repair?
Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
What is an independent repair provider?
Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple's warranty or AppleCare plans* but may offer their own repair warranty. *Unless required by law, repairs made by Independent Repair Providers are not backed by Apple.
What is Apple certified repair?
Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
What is an independent repair provider?
Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple's warranty or AppleCare plans* but may offer their own repair warranty. *Unless required by law, repairs made by Independent Repair Providers are not backed by Apple.
Can you do more than shop and learn in an Apple Store?
You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.
