how to file a complaint against auto repair ny

How do I file a complaint with the NYS DMV?

If you have questions regarding a complaint you placed or the complaint process in general, contact the DMV Complaint Unit at 1-518-474-8943.

Who regulates auto dealers in NY?

The New York State DMVThe New York State DMV regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in New York.

What do I do if I've been scammed by a mechanic?

Contact a local automotive regulations department / consumer agency in your province or state. Make a complaint about the business that refuses to fix the faulty repair for your vehicle.

How do I know if my mechanic is lying?

Read in this article: A Necessary Evil. 10 Signs that Your Mechanic is Cheating You....Is Your Mechanic Cheating You? 10 Things to Look Out ForThe Neverending Repair.The Scare Attempt.Fishy Terms.Cheap Spares.Unnecessary Repairs.Refusal to Show the Old Car Parts.Straying From the Manual.Bad Explanations.More items...

Is there an ombudsman for car repairs?

Welcome to The Motor Ombudsman Over 7500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair.

Does a car dealer have to disclose an accident in New York?

Dealers are required to disclose prior damage when the cost of repairs exceeds 5% of the suggested retail price.

Should a customer pay for a auto repair that was misdiagnosed?

PSA: If a shop misdiagnoses your car and makes a repair that fails to fix the problem, they're obligated to correct their mistake. Disclaimer: You HAVE to request and pay for diagnosis for this to be valid.

Why do mechanics lie?

Car mechanics are notorious for lying to their customers in order to gain extra work for things that don't really need doing or for charging extra for things if they can tell someone doesn't really know what they are talking about.

How do you tell if an auto shop is scamming you?

Here are some red flags that should raise an eyebrow.Routine maintenance uncovers mysterious problems. ... They won't show you the problem or broken part. ... They won't return old, damaged parts to you. ... They get angry at your requests. ... Some “quick lube” places are not to be trusted. ... “Your motor oil is low.”More items...•

Why is my mechanic taking so long?

The garage's general level of activity and workload will also affect how long the more exhaustive repairs take. Also, keep in mind that repairs will naturally take longer if your car is a special or vintage make, as the parts may need to be ordered.

What do you do if your garage rips off?

What can you do if a mechanic rips you off? If you think you've been ripped off, you've paid over-the-odds for something or you're not happy with the job they've carried out, you have options. The best way to get the problem sorted is to speak to the mechanic, or garage, and try and negotiate a solution.

Why do car mechanics rip you off?

0:295:09Car Repair Rip-Offs - YouTubeYouTubeStart of suggested clipEnd of suggested clipThe brake pads. We ground them down. So they had about you know 2,000 miles left on them an. EasyMoreThe brake pads. We ground them down. So they had about you know 2,000 miles left on them an. Easy problem for a mechanic to spot and fix.

How do I get a dealers license in NY?

To become a licensed used auto dealer in New York, you must complete the following 5 steps:Obtain a Certificate of Authority.Obtain Proof of Business Name.Obtain Proof of Workers Compensation Insurance.Obtain a Surety Bond.Submit your Application and Documents.

How do I get dealer plates in NY?

To get a New York Dealer License, you'll need to complete an NY Dealer License Application, get a Sales Tax ID Number, purchase insurance, secure a surety bond, and provide other necessary documents and fees.

Can I get a dealers license without a lot in Texas?

2:4810:34How to Get a Texas Dealers License Without a Lot-Retail versus ...YouTubeStart of suggested clipEnd of suggested clipIf you do not have a building and a display lot you will not be able to obtain a retail dealer'sMoreIf you do not have a building and a display lot you will not be able to obtain a retail dealer's license in the state of texas. This is the law.

How do I get my car auction license in NJ?

New Jersey Auto Dealer License GuideObtain a Permanent Business Location.Submit Your Initial Business Application.Submit a Criminal Record Check and Fingerprints.Compile the Required Documents.Submit Your Dealer License Application.Get Your Free Bond Quote.

How long does it take to file a complaint with the DMV?

Complaints must be made to DMV within 90 days or 3,000 miles after the repair, whichever comes first, and the DMV cannot resolve disputes over the terms of warranties or guarantees.

What to do if your car isn't repaired?

If the repair problem isn’t resolved, your complaint will often be referred to a DMV regional office for investigation. A DMV inspector may contact you to ask questions or discuss your case in detail. These inspectors are experienced automotive technicians trained to investigate and resolve complaints.

What happens if a repair shop is a violation of the Repair Shop Act?

If the DMV investigation indicates the shop violated the Repair Shop Act or regulations, DMV will either send a warning letter to the shop or schedule a hearing. If a hearing determines there were violations, DMV will take action against the shop. This may include suspending or revoking the shop’s registration and/or imposing fines.

What do you need to know when you repair a car?

It must show the odometer reading at the time you left the vehicle for repair and when the invoice was prepared. If the shop promised a delivery date, that must be listed on the repair order. If you received a written estimate, compare it with the invoice and try to resolve any questions before you pay for the repairs.

What happens if you overcharge a shop?

If you suffer a financial loss due to overcharging or unnecessary or poor quality repairs, the administrative law judge presiding at the hearing may offer the shop the option of paying restitution. The shop may then receive a shorter suspension period and/or a lower fine.

What is an estimate for a repair?

The estimate must list each part and its cost, and show what parts, if any, are either used or not of original quality. It must show the labor charges for each repair and by what method they are calculated. The shop may not charge more than the estimated price without your permission.

What is the phone number for the DMV?

If you are not satisfied after talking to the management, contact the DMV Vehicle Safety Consumer Services Section. You may call 1-518-474-8943 between 9 a.m. and 3 p.m. weekdays, except state holidays. You may also write to:

What to do if you have a complaint against a dealer?

The DMV advises all consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler to make an attempt to resolve their complaint with the business manager. If they are not successful, they are advised to contact the DMV Consumer & Facilities Services Complaint Unit.

What is the DMV in New York?

The New York State Department of Motor Vehicles (DMV) regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in NY State. To legally operate as such a business, you must register with the DMV. Once your application is approved you will receive a certificate from the DMV.

What does the DMV do for consumers?

You must follow all consumer protection laws and regulations. The DMV advises all consumers who have a complaint against a dealer, inspection station, repair shop, ...

How long do you have to appeal a DMV decision?

You have the right to appeal any adverse decision. If you chose to appeal, you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination (pdf) (AA-33A), which must be accompanied by the appropriate filing fee.

What happens if you accept a waiver for vehicle safety?

If the waiver is accepted, no hearing is required. If the offer is rejected, a hearing must be held.

How to avoid costly penalties, fines, and the loss of valuable customers?

avoid costly penalties, fines, and the loss of valuable customers by responding to all DMV inquiries in a timely manner

What happens if you fail to pay a fine?

However, if you pay your fine and/or penalty or serve out your period of suspension, you will be back in business after complete compliance . If you are revoked, you must surrender all supplies and cease to operate.

How to file a complaint against a car dealer?

If you have a complaint about your car, file it with the dealer, lender, or manufacturer. If you don't get results, you can contact a state or federal government agency. If your complaint is about: 1 Deceptive car ads or dealers — File a complaint with your state consumer protection agency and the Federal Trade Commission . 2 Auto repair shops — File a complaint with your state consumer protection agency. 3 Car rentals — File a complaint with your state consumer protection agency and the Federal Trade Commission. 4 Auto loans or payments — File a complaint with the Consumer Financial Protection Bureau. 5 Car warranty — Contact your state's attorney general. But, if you bought a used car from a private owner, the warranty may not be valid. 6 Safety of your car, child car seats, or tires — File a complaint with the Department of Transportation.

What agency to file a complaint with about car rentals?

Car rentals — File a complaint with your state consumer protection agency and the Federal Trade Commission.

What to do if you are being deceived by car dealers?

Deceptive car ads or dealers — File a complaint with your state consumer protection agency and the Federal Trade Commission .

Why do some agencies investigate complaints?

Some agencies will investigate your complaint. Others accept complaints so that they can file a case against the company in the future.

Can you get a car warranty if you bought a used car?

Car warranty — Contact your state's attorney general. But, if you bought a used car from a private owner, the warranty may not be valid. Safety of your car, child car seats, or tires — File a complaint with the Department of Transportation. Some agencies will investigate your complaint.

Do you have a question?

Ask a real person any government-related question for free. They'll get you the answer or let you know where to find it.

Who can help with complaints about businesses in New York City?

The New York City Department of Consumer Affairs can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.

Can you park a used car on the street?

Used car dealerships may not : Park their cars on public streets and sidewalks. Require customers to accept financing through the dealership. Require customers to purchase any add-on product as a condition of purchasing a car at a given price.

Can you complain about a business selling a car?

You can make a complaint about a business selling new or used cars.

Does the Department of Consumer Affairs accept complaints?

The Department of Consumer Affairs (DCA) does not accept complaints about an individual or business operating out of a private residence, including parking cars for sale or repair on residential streets. Report a problem with car dealership. What Happens Next.

How long to file a no fault claim in New York?

If you are injured in a motor vehicle accident, file a written notice of claim with the No-Fault insurer that identify the injured person (s), along with reasonably obtainable information regarding the time, place and circumstances of the accident, as soon as reasonably practicable, but in no event more than 30 calendar days after the date of the accident, unless you can submit written proof providing clear and reasonable justification for late filing. Generally, if the accident took place in New York State, you should file your No-Fault claim with the insurer of the vehicle you were in when the accident occurred or, if you were a pedestrian, with the insurer of the vehicle that struck you. If the accident was outside of New York State, and you were in a vehicle other than your own, file your claim with your own insurance company. If you were injured in a motor vehicle accident while you were a passenger on a bus your no-fault benefits would be provided by your automobile policy or the automobile policy of a member of your household. If you or a member of your household does not have automobile insurance then the insurer of the bus would provide your no-fault benefits.

Where to report an accident?

Reporting an Accident. If you are involved in an auto accident, you should promptly report it to your insurance company, as well as to the local police department. If the amount of damage caused in the accident is over $1,000, or if anyone sustains any injury, you must file an accident report with the Department of Motor Vehicles.

What is no fault arbitration?

No-Fault arbitration can be requested if the insurer denies your claim in whole or part, fails to make a timely payment of benefits owed, or fails to inform you in a timely manner if your claim has been denied. The No-Fault arbitration process is designed to resolve disputes as swiftly as possible.

What happens if an insurance company fails to pay no fault claims?

If the insurer fails to make a timely payment of a No-Fault claim, it must pay 2% interest per month on the unpaid amounts and any reasonable attorney’s fees (in accordance with Insurance regulations) you have incurred in order to collect your overdue No-Fault benefits.

What to do if no fault is denied?

If all or part of your No-Fault benefits are denied or paid late, you may: (1) file a complaint with the Department, as detailed later in this Guide; (2) request No-Fault arbitration; or (3) bring an action in court. No-Fault arbitration can be requested if the insurer denies your claim in whole or part, fails to make a timely payment ...

How long does it take for a no fault insurance claim to be paid?

Unless additional verification is requested, the insurer is required to make payment within 30 days of receipt of your healthcare provider's claim with supporting proof of medical necessity or your employer's (or self-employed) report of earnings you have lost.

What happens if you are injured in a bus accident in New York?

If you were injured in a motor vehicle accident while you were a passenger on a bus your no-fault benefits would be provided by your automobile policy or the automobile policy of a member of your household.