how to make a repair appointment at the apple store

See more

Where can I get Apple-certified iPhone repairs?

You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iP...

How long will my iPhone repair take?

The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technici...

How much do iPhone repairs cost?

After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by th...

What if I have AppleCare+ for iPhone?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental...

Chat

Get real-time assistance from an Apple expert right on your computer or mobile device.

Call

You can call us immediately or at your convenience, or you can schedule a time for us to call you.

Email

For more straightforward questions — about an issue with iTunes, for instance — send us an email and we’ll quickly reply with a solution.

Genius Bar

Make a Genius Bar reservation at your favorite Apple Store and get help from an Apple expert.

Apple Authorized Service Provider

There are many service providers that Apple trusts with support. Bring your device to one near you.

Mail

Visit us online or give us a call to begin the process of mailing your device to an Apple Repair Center. Most Apple products are eligible for mail-in service.

What is the purpose of Genuine Apple Parts?

Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.

How long is the Apple Limited Warranty?

The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

What happens if my iPhone is damaged?

If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee. If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple.

Is AppleCare+ covered by warranty?

Apple-branded accessories, including the power adapter, are covered by our warranty and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.

How to change date on Apple Care?

To change date or time, select the back arrow and update. To check status, press the Account button in the bottom menu. Find appointments and Case ID information here as well as options to check your Apple Care Coverage and Warranty information and expiration dates.

How to call Apple technical support?

Choose to Bring in For Repair. Select location, store, and date/time. Directly call the apple technical support experts at 1-855-887-0097 in the US/Canada.

Does Apple charge for a geniuse appointment?

Yes, the good news is that Apple does not charge anyone for an appointment with one of their Geniuses. However, if they are not able to repair your problem on-site or if your device needs replacement parts, then there are associated charges.

How to make an appointment with Apple?

1. Log into your Apple account to make an Apple Store appointment. You must have an Apple account to make an appointment. Visit https://www.apple.com/, scroll to the very bottom, and click on "Apple Store Account.". Then, click on any of the blue links to get to the sign-in window.

What to do if Apple Watch does not turn on?

For example, if you have an Apple watch that will not turn on, select “Apple Watch,” and choose “System performance.”. ...

The fastest way to make an Apple Store appointment

Sam Costello has been writing about tech since 2000. His writing has appeared in publications such as CNN.com, PC World, InfoWord, and many others.

Using the Apple Store App to Make Genius Bar Appointments

In that case, the fastest, easiest way to book an appointment is to forget using the web-based tools and use the Apple Store app. Here's what you need to know:

Select Your Support Type and Store Location

You've started the process of making your Apple Store appointment. Next:

Confirm Apple Store Appointment Date and Time

Select a date for the appointment using the slider at the top of the screen. Slide right and left to find the date you want and tap it.

Frequently Asked Questions

How do I cancel my Apple store appointment? When you make a Genius Bar Appointment online, you’ll receive a link to your reservation details via email. Select Manage my Reservations from the email and choose Cancel from the reservation page. From the Apple Store app, pull up your reservation details and select Cancel Reservation .

How to get service for my Mac?

How do I get service for my Mac? To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center.

How long is the Apple Limited Warranty?

The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Does Apple warranty cover batteries?

Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.

How long does it take to return an Apple product?

For purchases made at an Apple Store, you can return your product within 14 days after the store reopens. Some stores may be open for curbside pickup with limited support and are unable to complete returns at this time. If your local store has only curbside pickup available, you can return your product once the store has fully reopened. You can check your local store hours and status at apple.com/retail.

Do you need masks to pick up Apple?

A: To ensure a healthy environment, physical distancing measures may result in delayed store entry. Masks may be required to enter the store. And, your pick up will be no contact. Please check apple.com/retail for your local store hours, or call us at 1‑800‑MY‑APPLE.