How do I arrange an apple appointment?
A: The best way to get Genius Support is to make an appointment before visiting the store. Go to getsupport.apple.com to schedule an appointment. To change your Genius Support appointment, you can also go to mysupport.apple.com or use the link provided in your confirmation email.
How do I set up Apple repair?
Apple RepairSend your product to Apple. Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. ... Find an Apple Authorized Service Provider. ... Visit a Genius at an Apple Store.
How do I make a reservation at the Genius Bar?
How to set up an Apple Genius Bar appointmentGo to support.apple.com.Select the product you need assistance with.Scroll down to "Tell us how we can help" and then click "Get support."Choose the topic that best describes the issue you're having.Select the subtopic that best describes the issue you're having.More items...•
How long do Apple repairs take?
The Apple Store and many of our Apple Authorised Service Providers offer same-day service for some repairs, such as screen repair. If you send your iPhone directly to an Apple Repair Centre or if your technician needs to ship it for you, it will be ready for pickup in approximately 6-8 days.
How do I Find My repair ID?
To find your Case or Repair ID for support, service or repairs, sign in to My Support with the same Apple ID that you used to start your support, service or repair, then look under the Recent Activity section.
How do I secure my phone before repair?
Table Of ContentsCreate a Full Back Up.Remove Your SIM Card.Remove Security Locks.Remove External Storage.Note Down Your IMEI.Perform a Factory Reset.Remove Google Account & Disable Factory Reset Protection.Go to The Reputed Technician.More items...•
How do I add AppleCare to my phone?
Buy an AppleCare plan on your deviceOn your iPhone, iPad, or iPod touch, open Settings.Go to General > About.Tap AppleCare+ Coverage Available. If you don't see AppleCare+ Coverage Available, check to make sure that your device is eligible.Follow the onscreen instructions to complete your purchase.
Why do I have to turn off Find My iPhone for repair?
Why do I need to turn off Find My iPhone? You need to turn off Find My iPhone when you are having Asurion repair or replace it. Turning off Find My iPhone is a requirement of your insurance program and the claim process, and we may charge you a substantial fee if you don't turn it off.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iP...
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technici...
How much do iPhone repairs cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by th...
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental...
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Get real-time assistance from an Apple expert right on your computer or mobile device.
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You can call us immediately or at your convenience, or you can schedule a time for us to call you.
For more straightforward questions — about an issue with iTunes, for instance — send us an email and we’ll quickly reply with a solution.
Genius Bar
Make a Genius Bar reservation at your favorite Apple Store and get help from an Apple expert.
Apple Authorized Service Provider
There are many service providers that Apple trusts with support. Bring your device to one near you.
Visit us online or give us a call to begin the process of mailing your device to an Apple Repair Center. Most Apple products are eligible for mail-in service.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
What to do before getting service on iPhone?
Before you get service for your iPhone, you'll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you'll be notified when it's ready for pickup.
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
What happens if my iPhone is damaged?
If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee. If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
What to do if your iPhone is stolen?
If your iPhone was lost or stolen and you have AppleCare+ with Theft and Loss, you can file a claim to replace your missing iPhone.
How to get service for my Mac?
How do I get service for my Mac? To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, the price depends on the type of repair. Ask your service representative for an estimate.
Does Apple warranty cover batteries?
Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
Is battery service covered by AppleCare?
Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.
Does AppleCare cover repairs?
You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
How long does it take to repair an iPad?
How long will it take? Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days. After we receive your iPad, you can check the status of your repair.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
What happens if my iPad screen breaks?
If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn't covered by the Apple warranty . If your screen cracks due to a manufacturing issue, it’s covered by the Apple warranty.
What happens if my iPad is damaged?
If the issue with your iPad was caused by certain damage (such as severe damage not covered by the Apple warranty or AppleCare+), you might have to pay the full replacement value.
What to expect when you send your iPad to us?
What to expect. Before you send your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device won't have your data on it, and you'll need to restore that data from your backup. After we receive your iPad, we’ll send you information about repair, replacement, and fees.
Is an iPad out of warranty?
Repairs are considered out of warranty (and not covered) when: Your iPad is no longer covered by the Apple warranty. Your iPad screen gets broken accidentally. Your iPad has other accidental damage or issues caused by unauthorized modifications. The out-of-warranty prices on this page apply to repair or replacement made by Apple.
Does the warranty cover unauthorized modifications?
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty doesn't cover your repair, you'll pay out-of-warranty fees.
How to call Apple technical support?
Choose to Bring in For Repair. Select location, store, and date/time. Directly call the apple technical support experts at 1-855-887-0097 in the US/Canada.
How to change date on Apple Care?
To change date or time, select the back arrow and update. To check status, press the Account button in the bottom menu. Find appointments and Case ID information here as well as options to check your Apple Care Coverage and Warranty information and expiration dates.
How to make sure you are signed in with Apple ID?
Open the Apple Support App and make sure you are signed in with your Apple ID by checking the Account information
Can hardware problems allow live appointment support?
Most hardware problems allow for live appointment support.
Does Apple charge for appointment?
Yes, the good news is that Apple does not charge anyone for an appointment with one of their Geniuses.
What is Apple certified repair?
Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
What is an independent repair provider?
Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple's warranty or AppleCare plans* but may offer their own repair warranty. *Unless required by law, repairs made by Independent Repair Providers are not backed by Apple.
Where to return Apple products?
A: Start a return online at apple.com/orderstatus, where you can create a return shipping label to ship your product from a drop off point or schedule a pickup at your location.
How long does it take to return an Apple product?
For purchases made at an Apple Store, you can return your product within 14 days after the store reopens. Some stores may be open for curbside pickup with limited support and are unable to complete returns at this time. If your local store has only curbside pickup available, you can return your product once the store has fully reopened. You can check your local store hours and status at apple.com/retail.
How to get genius support?
A: The best way to get Genius Support is to make an appointment before visiting the store. Go to getsupport.apple.com to schedule an appointment.
Why is Apple limiting personal set up sessions?
In order to ensure the safety of our customers and team members we are currently limiting personal set up sessions in stores. You can learn how to set up your products and transfer your data at support.apple.com.
Do you need a mask to go to Apple Store?
A: Yes. Face masks will be required for all of our teams and customers while visiting an Apple Store, and we will provide them to customers who don’t bring their own. N95 masks with valves, and masks that do not cover your nose and extend below your chin— such as bandanas, are not permitted at Apple Stores. Replacement masks will be provided as needed.
Do you need masks to pick up Apple?
A: To ensure a healthy environment, physical distancing measures may result in delayed store entry. Masks may be required to enter the store. And, your pick up will be no contact. Please check apple.com/retail for your local store hours, or call us at 1‑800‑MY‑APPLE.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at one of our Apple Authorized Service Providers. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
How long will my iPhone repair take?
Many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you'll be notified when it's ready for pickup.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Is a repair covered by Apple?
In some cases, a repair might be covered by the Apple warranty or consumer law.
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