- Go to Apple.com on your computer or in your phone browser.
- Go to the Support tab on the main menu.
- Select Apple Repair
- Click Start a Repair Request
- Select what type of device you need an appointment for. ...
- The site will present several categories of device issues. ...
Full Answer
How do I set up an apple appointment?
Method 2 Method 2 of 2: Appointments for Shopping and Returns
- Go to https://www.apple.com/retail in a web browser. This is Apple's official retail store directory, where you can find the closest Apple Store near you.
- Search for your store. If you have location services on, you'll see the nearest stores on the page already.
- Select a store. ...
- Click See available services. ...
- Click Reserve a shopping session. ...
How to set up an Apple retail store appointment?
Method 2 of 2: Using the Apple Store App
- Ensure you are logged into your Apple account. Before you can make an appointment, you must sign into your account.
- Click on the “Apple Store” application to review nearby locations. Locate the blue “Apple Store” button.
- Select the “Genius Bar” option to start the reservation process. ...
- Pick the product and issue that you need help with. ...
How do I contact Apple customer service?
- Visit Apple's support page or the Apple Support app.
- Select the device you want to fix.
- Select a category that your issue falls under. Source: iMore
- Select a topic.
- Select Chat, Talk to Apple Support Now, Schedule a Call, or Call Apple Support Later to contact Apple support. ...
How do you make an appointment at an Apple Store?
- You’ll receive an email confirmation with your appointment details.
- Typically, you can reserve an appointment up to 2 weeks in advance.
- You can click the “Manage Reservations” tab in your account to view, change, or cancel the reservation.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iP...
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technici...
How much do iPhone repairs cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by th...
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental...
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Get real-time assistance from an Apple expert right on your computer or mobile device.
Call
You can call us immediately or at your convenience, or you can schedule a time for us to call you.
For more straightforward questions — about an issue with iTunes, for instance — send us an email and we’ll quickly reply with a solution.
Genius Bar
Make a Genius Bar reservation at your favorite Apple Store and get help from an Apple expert.
Apple Authorized Service Provider
There are many service providers that Apple trusts with support. Bring your device to one near you.
Visit us online or give us a call to begin the process of mailing your device to an Apple Repair Center. Most Apple products are eligible for mail-in service.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
What to do before getting service on iPhone?
Before you get service for your iPhone, you'll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you'll be notified when it's ready for pickup.
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
What happens if my iPhone is damaged?
If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee. If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
What to do if your iPhone is stolen?
If your iPhone was lost or stolen and you have AppleCare+ with Theft and Loss, you can file a claim to replace your missing iPhone.
How to call Apple technical support?
Choose to Bring in For Repair. Select location, store, and date/time. Directly call the apple technical support experts at 1-855-887-0097 in the US/Canada.
How to change date on Apple Care?
To change date or time, select the back arrow and update. To check status, press the Account button in the bottom menu. Find appointments and Case ID information here as well as options to check your Apple Care Coverage and Warranty information and expiration dates.
How to make sure you are signed in with Apple ID?
Open the Apple Support App and make sure you are signed in with your Apple ID by checking the Account information
Can hardware problems allow live appointment support?
Most hardware problems allow for live appointment support.
Does Apple charge for appointment?
Yes, the good news is that Apple does not charge anyone for an appointment with one of their Geniuses.
How to make an appointment with Apple?
1. Log into your Apple account to make an Apple Store appointment. You must have an Apple account to make an appointment. Visit https://www.apple.com/, scroll to the very bottom, and click on "Apple Store Account.". Then, click on any of the blue links to get to the sign-in window.
How far in advance can you make an appointment for a syringe?
Typically, you can reserve an appointment up to 2 weeks in advance.
How to cancel a reservation on a hotel?
To cancel the reservation, go to the reservation confirmation page and click the “Cancel Reservation” link. Then, the reservation is deleted.
How to find Apple stores near you?
After you select your device, the page prompts you to enter your zip code. Type in your zip code, and review the page listing Apple stores near you. The sites may be listed according to next availability or total distance.
What to do if Apple Watch does not turn on?
For example, if you have an Apple watch that will not turn on, select “Apple Watch,” and choose “System performance.”. ...
How long does a dental appointment last?
Most appointments last 30-60 minutes, based on your specific issues.
Do you have to have hardware to book an appointment?
To book an appointment, you must have a hardware issue.
How to get service for my Mac?
How do I get service for my Mac? To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, the price depends on the type of repair. Ask your service representative for an estimate.
Does Apple warranty cover batteries?
Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
Is battery service covered by AppleCare?
Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.
Does AppleCare cover repairs?
You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
How long does it take to repair an iPad?
How long will it take? Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days. After we receive your iPad, you can check the status of your repair.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
What happens if my iPad screen breaks?
If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn't covered by the Apple warranty . If your screen cracks due to a manufacturing issue, it’s covered by the Apple warranty.
What happens if my iPad is damaged?
If the issue with your iPad was caused by certain damage (such as severe damage not covered by the Apple warranty or AppleCare+), you might have to pay the full replacement value.
What to expect when you send your iPad to us?
What to expect. Before you send your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device won't have your data on it, and you'll need to restore that data from your backup. After we receive your iPad, we’ll send you information about repair, replacement, and fees.
Is an iPad out of warranty?
Repairs are considered out of warranty (and not covered) when: Your iPad is no longer covered by the Apple warranty. Your iPad screen gets broken accidentally. Your iPad has other accidental damage or issues caused by unauthorized modifications. The out-of-warranty prices on this page apply to repair or replacement made by Apple.
Does the warranty cover unauthorized modifications?
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty doesn't cover your repair, you'll pay out-of-warranty fees.
Where to return Apple products?
A: Start a return online at apple.com/orderstatus, where you can create a return shipping label to ship your product from a drop off point or schedule a pickup at your location.
How long does it take to return an Apple product?
For purchases made at an Apple Store, you can return your product within 14 days after the store reopens. Some stores may be open for curbside pickup with limited support and are unable to complete returns at this time. If your local store has only curbside pickup available, you can return your product once the store has fully reopened. You can check your local store hours and status at apple.com/retail.
Why have we reduced the number of products on display in our stores?
We have reduced the number of products on display in our stores so customers can shop and browse while maintaining a safe distance between themselves and others.
How to get genius support?
A: The best way to get Genius Support is to make an appointment before visiting the store. Go to getsupport.apple.com to schedule an appointment.
Why is Apple limiting personal set up sessions?
In order to ensure the safety of our customers and team members we are currently limiting personal set up sessions in stores. You can learn how to set up your products and transfer your data at support.apple.com.
Do you need a mask to go to Apple Store?
A: Yes. Face masks will be required for all of our teams and customers while visiting an Apple Store, and we will provide them to customers who don’t bring their own. N95 masks with valves, and masks that do not cover your nose and extend below your chin— such as bandanas, are not permitted at Apple Stores. Replacement masks will be provided as needed.
Do you need masks to pick up Apple?
A: To ensure a healthy environment, physical distancing measures may result in delayed store entry. Masks may be required to enter the store. And, your pick up will be no contact. Please check apple.com/retail for your local store hours, or call us at 1‑800‑MY‑APPLE.
How to contact Apple support?
If you want to contact Apple support, your options are: Visit Apple Support's website. Visit your local Apple store. Call 1-800-APLCARE (1-800-275-2273). Tweet Apple. Now, let's look at the pros and cons of each options and figure out which one is right for you.
Is it good to talk to a real person on Apple?
It always helps to talk to a real live person! You won't have the delays between answers that you do on the Live Chat function, either. It's good to note that if your device isn't covered by complimentary support, Apple may want to charge you before helping.