- First, visit the Apple Support website or visit the Apple Genius Support Page
- Scroll all the way down to the section Want to talk with someone? or Get hardware help
- Press or click the link Contact Apple Support if applicable
- Choose the Apple device or product you need help with Further, isolate your problem by selecting the on-screen options that best match your problem If your problem isn’t listed, select ...
- Apple lists options for the most common problems with possible solutions–click on those if you want to know more
- To get to the appointments page, look for the option to Bring in for Repair If you don’t see this option, go back and make other selections that are similar ...
- Sign in with your Apple ID and password If you enabled two-factor authentication, enter in the verification code Trust your browser and computer if asked
- One the Bring in for Repair screen, enter a location or choose the current location and select your mobile carrier, if applicable
- Select an Apple Store from the list of options available in your area
- Select from the available dates and times
- You should see a confirmation of the appointment with a Case ID Add a comment if you want to provide additional details
- To change or cancel an appointment, choose Reschedule or Cancel (to delete it) You can also do this via Apple’s confirmation email via Manage My Reservations
Full Answer
How to make an Apple Store or Genius Bar appointment?
- Go to Apple.com on your computer or in your phone browser.
- Go to the Support tab on the main menu.
- Select Apple Repair
- Click Start a Repair Request
- Select what type of device you need an appointment for. ...
- The site will present several categories of device issues. ...
How to set up an Apple retail store appointment?
Method 2 of 2: Using the Apple Store App
- Ensure you are logged into your Apple account. Before you can make an appointment, you must sign into your account.
- Click on the “Apple Store” application to review nearby locations. Locate the blue “Apple Store” button.
- Select the “Genius Bar” option to start the reservation process. ...
- Pick the product and issue that you need help with. ...
How do you make an appointment at an Apple Store?
- You’ll receive an email confirmation with your appointment details.
- Typically, you can reserve an appointment up to 2 weeks in advance.
- You can click the “Manage Reservations” tab in your account to view, change, or cancel the reservation.
How to schedule Apple appointment?
- Open the Apple Store app on your iPhone, iPad, or iPod touch.
- Navigate to the Featured page.
- Tap “schedule a try-on appointment” on the main page. ...
- Select a state.
- Select a store.
- Tap the Sport and Watch appointments or Edition appointments tab. ...
- Sign in using your Apple ID and password.
- Find an available time that fits your schedule.
How do I arrange an apple appointment?
A: The best way to get Genius Support is to make an appointment before visiting the store. Go to getsupport.apple.com to schedule an appointment. To change your Genius Support appointment, you can also go to mysupport.apple.com or use the link provided in your confirmation email.
How do I set up Apple repair?
Apple RepairSend your product to Apple. Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. ... Find an Apple Authorized Service Provider. ... Visit a Genius at an Apple Store.
How do I make a reservation at the Genius Bar?
How to set up an Apple Genius Bar appointmentGo to support.apple.com.Select the product you need assistance with.Scroll down to "Tell us how we can help" and then click "Get support."Choose the topic that best describes the issue you're having.Select the subtopic that best describes the issue you're having.More items...•
How long do Apple repairs take?
The Apple Store and many of our Apple Authorised Service Providers offer same-day service for some repairs, such as screen repair. If you send your iPhone directly to an Apple Repair Centre or if your technician needs to ship it for you, it will be ready for pickup in approximately 6-8 days.
How do I Find My repair ID?
To find your Case or Repair ID for support, service or repairs, sign in to My Support with the same Apple ID that you used to start your support, service or repair, then look under the Recent Activity section.
How do I secure my phone before repair?
Table Of ContentsCreate a Full Back Up.Remove Your SIM Card.Remove Security Locks.Remove External Storage.Note Down Your IMEI.Perform a Factory Reset.Remove Google Account & Disable Factory Reset Protection.Go to The Reputed Technician.More items...•
How do I add AppleCare to my phone?
Buy an AppleCare plan on your deviceOn your iPhone, iPad, or iPod touch, open Settings.Go to General > About.Tap AppleCare+ Coverage Available. If you don't see AppleCare+ Coverage Available, check to make sure that your device is eligible.Follow the onscreen instructions to complete your purchase.
Why do I have to turn off Find My iPhone for repair?
Why do I need to turn off Find My iPhone? You need to turn off Find My iPhone when you are having Asurion repair or replace it. Turning off Find My iPhone is a requirement of your insurance program and the claim process, and we may charge you a substantial fee if you don't turn it off.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iP...
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technici...
How much do iPhone repairs cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by th...
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental...
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Get real-time assistance from an Apple expert right on your computer or mobile device.
Call
You can call us immediately or at your convenience, or you can schedule a time for us to call you.
For more straightforward questions — about an issue with iTunes, for instance — send us an email and we’ll quickly reply with a solution.
Genius Bar
Make a Genius Bar reservation at your favorite Apple Store and get help from an Apple expert.
Apple Authorized Service Provider
There are many service providers that Apple trusts with support. Bring your device to one near you.
Visit us online or give us a call to begin the process of mailing your device to an Apple Repair Center. Most Apple products are eligible for mail-in service.
What is the purpose of Genuine Apple Parts?
Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
What happens if my iPhone is damaged?
If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee. If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple.
Is AppleCare+ covered by warranty?
Apple-branded accessories, including the power adapter, are covered by our warranty and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.
How to call Apple technical support?
Choose to Bring in For Repair. Select location, store, and date/time. Directly call the apple technical support experts at 1-855-887-0097 in the US/Canada.
How to change date on Apple Care?
To change date or time, select the back arrow and update. To check status, press the Account button in the bottom menu. Find appointments and Case ID information here as well as options to check your Apple Care Coverage and Warranty information and expiration dates.
Does Apple charge for a geniuse appointment?
Yes, the good news is that Apple does not charge anyone for an appointment with one of their Geniuses. However, if they are not able to repair your problem on-site or if your device needs replacement parts, then there are associated charges.
How to get service for my Mac?
How do I get service for my Mac? To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Does Apple warranty cover batteries?
Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
How to make an appointment with Apple?
1. Log into your Apple account to make an Apple Store appointment. You must have an Apple account to make an appointment. Visit https://www.apple.com/, scroll to the very bottom, and click on "Apple Store Account.". Then, click on any of the blue links to get to the sign-in window.
What to do if Apple Watch does not turn on?
For example, if you have an Apple watch that will not turn on, select “Apple Watch,” and choose “System performance.”. ...
How long does it take to repair an iPad?
How long will it take? Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days. After we receive your iPad, you can check the status of your repair.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
What happens if my iPad screen breaks?
If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn't covered by the Apple warranty . If your screen cracks due to a manufacturing issue, it’s covered by the Apple warranty.
What to expect when you send your iPad to us?
What to expect. Before you send your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device won't have your data on it, and you'll need to restore that data from your backup. After we receive your iPad, we’ll send you information about repair, replacement, and fees.
Is an iPad out of warranty?
Repairs are considered out of warranty (and not covered) when: Your iPad is no longer covered by the Apple warranty. Your iPad screen gets broken accidentally. Your iPad has other accidental damage or issues caused by unauthorized modifications. The out-of-warranty prices on this page apply to repair or replacement made by Apple.
Is AppleCare+ covered by Apple Limited Warranty?
Apple accessories. Apple-branded accessories, including the cable and power adapter, are covered by the Apple Limited Warranty for accessories and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan.
How long does it take to return an Apple product?
For purchases made at an Apple Store, you can return your product within 14 days after the store reopens. Some stores may be open for curbside pickup with limited support and are unable to complete returns at this time. If your local store has only curbside pickup available, you can return your product once the store has fully reopened. You can check your local store hours and status at apple.com/retail.
Do you need masks to pick up Apple?
A: To ensure a healthy environment, physical distancing measures may result in delayed store entry. Masks may be required to enter the store. And, your pick up will be no contact. Please check apple.com/retail for your local store hours, or call us at 1‑800‑MY‑APPLE.
How to contact Apple support?
If you want to contact Apple support, your options are: Visit Apple Support's website. Visit your local Apple store. Call 1-800-APLCARE (1-800-275-2273). Tweet Apple. Now, let's look at the pros and cons of each options and figure out which one is right for you.
Is it good to talk to a real person on Apple?
It always helps to talk to a real live person! You won't have the delays between answers that you do on the Live Chat function, either. It's good to note that if your device isn't covered by complimentary support, Apple may want to charge you before helping.
