how to make appointment at apple store for repair

How do I make an appointment at the local Apple store?

A: The best way to get Genius Support is to make an appointment before visiting the store. Go to getsupport.apple.com to schedule an appointment. To change your Genius Support appointment, you can also go to mysupport.apple.com or use the link provided in your confirmation email.

How do I book an appointment with Apple support?

Install the Apple Store app on your device, then open it. ... To make an appointment, tap Stores.Choose an appointment type, such as the Genius Bar for personalized troubleshooting. ... Choose a nearby store location. ... Select from available appointment times. ... Confirm all the details. ... Before you come in, back up your data.More items...

Can I show up to the Apple Store without an appointment?

You don't. There is no way to make appointments for shopping, nor do you need to make one. Appointments are only for service. Just go to a store, and tell them you want to buy something.

Why can't I book a Genius Bar appointment?

You must go through their triage process though (Apple support > what's the problem > etc). You need to pick a hardware problem - something that will invariably result in options to either call or take it in for service. Once you choose to take it in, the Genius Bar option should be available.

How do I make a Genius Bar appointment with my iPhone?

Type in your town or city to find your nearest store. Tap your preferred Apple Store to be taken to that Store's page. To book a Genius appointment, scroll down to 'Genius Bar'. Tap it, and you'll be taken to a menu in which you'll need to pick your affected product.

How do I contact Apple support?

Contact Apple SupportU.S. technical support: (800) APL–CARE (800–275–2273)See all worldwide support telephone numbers.Contact a mobile carrier.Make a reservation at an Apple Retail Store Genius Bar.Beats support: (800) 442–4000 (U.S.) or see all worldwide support telephone numbers.

What can Genius Bar help with?

The Genius Bar offers assistance with all available Apple devices. They can assist with hardware and software questions and concerns. However, know that some repairs cannot be completed in-store. The Genius Bar does have to send your device off for some larger repairs and for computer screen repairs.

What is Apple support number?

1-800-275-2273There are several ways to contact Apple Support via phone or computer. Apple's main customer support phone number is 1-800-275-2273 in the US. You can also contact Apple Support using the Support website, the Support app, or by going to an Apple Store.

Where can I get Apple-certified iPhone repairs?

You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iP...

How long will my iPhone repair take?

The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technici...

How much do iPhone repairs cost?

After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by th...

What if I have AppleCare+ for iPhone?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental...

Where can I get Apple-certified iPhone repairs?

You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.

What to do before getting service on iPhone?

Before you get service for your iPhone, you'll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.

How long will my iPhone repair take?

The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you'll be notified when it's ready for pickup.

What if I have AppleCare+ for iPhone?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.

What happens if my iPhone is damaged?

If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee. If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple.

How long is the Apple Limited Warranty?

The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

What to do if your iPhone is stolen?

If your iPhone was lost or stolen and you have AppleCare+ with Theft and Loss, you can file a claim to replace your missing iPhone.

Chat

Get real-time assistance from an Apple expert right on your computer or mobile device.

Call

You can call us immediately or at your convenience, or you can schedule a time for us to call you.

Email

For more straightforward questions — about an issue with iTunes, for instance — send us an email and we’ll quickly reply with a solution.

Genius Bar

Make a Genius Bar reservation at your favorite Apple Store and get help from an Apple expert.

Apple Authorized Service Provider

There are many service providers that Apple trusts with support. Bring your device to one near you.

Mail

Visit us online or give us a call to begin the process of mailing your device to an Apple Repair Center. Most Apple products are eligible for mail-in service.

How to change date on Apple Care?

To change date or time, select the back arrow and update. To check status, press the Account button in the bottom menu. Find appointments and Case ID information here as well as options to check your Apple Care Coverage and Warranty information and expiration dates.

How to call Apple technical support?

Choose to Bring in For Repair. Select location, store, and date/time. Directly call the apple technical support experts at 1-855-887-0097 in the US/Canada.

How to make sure you are signed in with Apple ID?

Open the Apple Support App and make sure you are signed in with your Apple ID by checking the Account information

Can hardware problems allow live appointment support?

Most hardware problems allow for live appointment support.

Does Apple charge for appointment?

Yes, the good news is that Apple does not charge anyone for an appointment with one of their Geniuses.

How to make an appointment with Apple?

1. Log into your Apple account to make an Apple Store appointment. You must have an Apple account to make an appointment. Visit https://www.apple.com/, scroll to the very bottom, and click on "Apple Store Account.". Then, click on any of the blue links to get to the sign-in window.

How to find Apple stores near you?

After you select your device, the page prompts you to enter your zip code. Type in your zip code, and review the page listing Apple stores near you. The sites may be listed according to next availability or total distance.

How to make a reservation for the genius bar?

The Genius Bar site has information for help via chat, phone, or email for software-based issues, as well as reservation assistance if you have hardware issues. To make a reservation, scroll down the page and click on the blue "Get Hardware Help" button.

How to cancel a reservation on a hotel?

To cancel the reservation, go to the reservation confirmation page and click the “Cancel Reservation” link. Then, the reservation is deleted.

What to do if Apple Watch does not turn on?

For example, if you have an Apple watch that will not turn on, select “Apple Watch,” and choose “System performance.”. ...

How far in advance can you make an appointment for a syringe?

Typically, you can reserve an appointment up to 2 weeks in advance.

How long does a dental appointment last?

Most appointments last 30-60 minutes, based on your specific issues.

How to get service for my Mac?

How do I get service for my Mac? To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center.

How long is the Apple Limited Warranty?

The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

How much will it cost?

There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, the price depends on the type of repair. Ask your service representative for an estimate.

Does Apple warranty cover batteries?

Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.

Is battery service covered by AppleCare?

Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.

Does AppleCare cover repairs?

You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.

How long does it take to repair an iPad?

How long will it take? Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days. After we receive your iPad, you can check the status of your repair.

How long is the Apple Limited Warranty?

The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

What happens if my iPad screen breaks?

If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn't covered by the Apple warranty . If your screen cracks due to a manufacturing issue, it’s covered by the Apple warranty.

What happens if my iPad is damaged?

If the issue with your iPad was caused by certain damage (such as severe damage not covered by the Apple warranty or AppleCare+), you might have to pay the full replacement value.

What to expect when you send your iPad to us?

What to expect. Before you send your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device won't have your data on it, and you'll need to restore that data from your backup. After we receive your iPad, we’ll send you information about repair, replacement, and fees.

Is an iPad out of warranty?

Repairs are considered out of warranty (and not covered) when: Your iPad is no longer covered by the Apple warranty. Your iPad screen gets broken accidentally. Your iPad has other accidental damage or issues caused by unauthorized modifications. The out-of-warranty prices on this page apply to repair or replacement made by Apple.

Does the warranty cover unauthorized modifications?

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty doesn't cover your repair, you'll pay out-of-warranty fees.

Where to return Apple products?

A: Start a return online at apple.com/orderstatus, where you can create a return shipping label to ship your product from a drop off point or schedule a pickup at your location.

How long does it take to return an Apple product?

For purchases made at an Apple Store, you can return your product within 14 days after the store reopens. Some stores may be open for curbside pickup with limited support and are unable to complete returns at this time. If your local store has only curbside pickup available, you can return your product once the store has fully reopened. You can check your local store hours and status at apple.com/retail.

Why have we reduced the number of products on display in our stores?

We have reduced the number of products on display in our stores so customers can shop and browse while maintaining a safe distance between themselves and others.

How to get genius support?

A: The best way to get Genius Support is to make an appointment before visiting the store. Go to getsupport.apple.com to schedule an appointment.

Why is Apple limiting personal set up sessions?

In order to ensure the safety of our customers and team members we are currently limiting personal set up sessions in stores. You can learn how to set up your products and transfer your data at support.apple.com.

Do you need a mask to go to Apple Store?

A: Yes. Face masks will be required for all of our teams and customers while visiting an Apple Store, and we will provide them to customers who don’t bring their own. N95 masks with valves, and masks that do not cover your nose and extend below your chin— such as bandanas, are not permitted at Apple Stores. Replacement masks will be provided as needed.

Do you need masks to pick up Apple?

A: To ensure a healthy environment, physical distancing measures may result in delayed store entry. Masks may be required to enter the store. And, your pick up will be no contact. Please check apple.com/retail for your local store hours, or call us at 1‑800‑MY‑APPLE.

How to repair Apple Watch?

If you need service, be sure to: 1 Charge your Apple Watch 2 Unpair your Watch from your iPhone 3 Remove your band and keep it along with your charging cable and other accessories. You’ll need these after your Apple Watch service and they cannot be returned. 4 Make sure you know your Apple ID and password 5 If you have an Apple Watch Edition, remove the loose parts from your Apple Watch Edition Magnetic Charging Case and keep them before you return your Apple Watch for service.

How long will my Apple Watch service take?

Remote service at an Apple Repair Center may take up to 5 business days. With Express Replacement Service, you'll receive a replacement in 2-5 business days.

What is Apple Limited Warranty?

The Apple Limited Warranty covers your Apple Watch and Apple-branded accessories against manufacturing defects from the date you bought your product. The warranty period varies by model. The Apple Limited Warranty is in addition to rights provided by consumer law.

Can you return an Apple Watch Edition?

If you have an Apple Watch Edition, remove the loose parts from your Apple Watch Edition Magnetic Charging Case and keep them before you return your Apple Watch for service.

Does AppleCare+ cover accessories?

Apple accessories. The Apple-branded accessories that come in the box with your product may be covered at no additional cost under the Apple Limited Warrant y, consumer law, or AppleCare+. Contact Apple or an Apple Authorized Service Provider for service details.

Is Apple Watch beyond warranty?

Your Apple Watch is beyond the eligible warranty term.