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how to market collision repair

by Sophia Krajcik Published 2 years ago Updated 1 year ago
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  • Use an auto body or repair shop marketing service such as The Demand Engine which automates a majority of your company’s digital marketing activities such as email and text marketing, ...
  • Email: Use email to send out a monthly or quarterly email newsletter with “email only” specials.
  • Your Website: Make sure your website is mobile friendly!

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Full Answer

What is the market size of the collision repair industry?

The U.S. automotive collision repair market size was valued at USD 33.75 billion in 2018 and is expected to grow at a compound annual growth rate (CAGR) of 1.5% from 2019 to 2025. Transport authorities and local governments in the U.S. have made it mandatory for car owners to carry an active car insurance policy.

How can Automotive Collision Repair Technologies help automotive repair companies?

Automotive collision repair technologies help companies in streamlining their appraisal & repair processes, thereby enabling them to reduce the repair cycle time through faster problem identification and solution discovery.

What is the forecast period of Asia Pacific Automotive Collision Repair market?

Asia Pacific automotive collision repair market will register a CAGR of around 3% through 2027 owing to increasing cases of accidents and crashes in the region. How much valuation did automotive collision repair market record from OEM segment in 2020?

Which segment will capture around 20% share by 2027 in collision repair market?

Paints & coatings segment will capture around 20% share by 2027 due to increased product demand for touchups driven by growing traffic congestions leading to minor vehicle dents & scratch marks. How will passenger segment fare across automotive collision repair market?

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How can I promote my auto repair business?

If you are curious about what is the best marketing for auto repair shop, keep reading.Website Branding. ... Search Engine Optimization. ... Social Media. ... Email Marketing. ... Local Reviews. ... Content Marketing. ... Referral Program. ... Reward Program.More items...•

How do you attract customers to auto repair?

6 Marketing Ideas for Auto Repair Shops to Keep Customers Coming BackA Car Advice Blog.Social Media.Coupon Advertising.Customer Referrals.Customer Loyalty Programs.Service Reminders.

How do you market to a body shop?

Here are some basic, easy-to-implement strategies that should work in most collision shops.Social media. First and foremost, let's start with online presence. ... Referral marketing. Referral marketing is one of the least expensive and most effective ways to market your business. ... Community involvement.

How do I advertise myself as a mechanic?

You can create ads on Facebook or Google for people searching specific terms that relate to your services, such as “best mechanic near me.” Or, if you have an established business with a website, you can link up your physical ad with a digital one, so they work together.

How can auto body shop improve business?

5 ways your auto body shop can bring in more workMake the most of email. ... Offer coupons and discounts. ... Provide contact-free auto drop-off and pick-up services. ... Use video to engage customers. ... Send customer reminders.

What is your marketing plan?

3 days agoThe marketing plan details the strategy that a company will use to market its products to customers. The plan identifies the target market, the value proposition of the brand or the product, the campaigns to be initiated, and the metrics to be used to assess the effectiveness of marketing initiatives.

How much can a body shop owner make?

According to Chron.com, the average annual salary for an auto body shop owner is $101,000, although this varies by region.

How do body shops increase revenue?

Schedule Appointments Reducing down time in the shop is key to increasing profitability. You're already paying for the business to be open all day, so if you don't have cars in the bays, you're spending money without getting anything in return.

How can I make my auto repair shop more profitable?

6 Ways to Increase Auto Repair Shop ProfitsTake a Disciplined Approach to Your Finances. ... Schedule Appointments. ... Inspect Every Vehicle. ... Reduce Fees on Card Transactions. ... Invest in Current Customers (and Employees) ... Generate New Customers with Local Coupon Advertising.

How do you increase the inflow of a car in the workshop?

8 Ways To Increase Automobile Workshop Revenue In Automobile Dealerships In 2022Adopt innovation.Offer auto fix financing.Become your client's choice.Make help advantageous.Improve the experience.Integrate the service drive with sales.Add VAS to your service list.

What pricing strategy does The Body Shop use?

The brand has maintained premium prices for its premium products. It faces a lot of competition even in premium category products. To compete with rival brands it has adopted a competitive pricing policy which keeps its product prices at par with prices of rival brands.

How can I grow my bodyshop business?

Have a think about the below ideas:Offer your services to Customer Services. Lots of customers report collisions to Customer Services and if you are able to leave a flyer or brochure with customer services this could help promote your business. ... Get your bodyshop name noticed. ... Offer your services to the staff too!

What market segment of consumers does The Body Shop appeal to?

The Body Shop main target audience is 20-55 year old women. Due to this wide range of ages for both categories, the product segmentation is also wide (bath and shower, moisturisers, fragrances, expert care…).

What is The Body Shop competitive advantage?

According to VRIO analysis, the main competitive advantages of The Body Shop lie on its brand value, ethical behaviour, advanced lab technologies and well-structured organizational support. These competitive advantages has successfully helped the company facing high intensity of competition in the beauty industry.

Find Your Selling Points

Instead of pushing the same selling points as your competitor down the street, get creative. What can you offer that they can’t or don’t? Selling points will vary, but several should be standard.

Service Sells

Customer service is a selling or failing point. It’s not just about being nice to your clients; it’s about serving them. Find services to offer them. Yes, offering free estimates is a service, but it’s expected in today’s industry. With technology becoming more and more accessible, we need to welcome it with open arms.

Word-of-Mouth

Almost everybody in our industry states that word-of mouth is the best marketing tool. I don’t disagree, but how do you ensure person-to-person referrals?

A New Day

The old-school ways of marketing are over; it’s a new day. Pay attention to other industries’ marketing strategies. Most small- to medium-sized collision repair facilities are using outdated marketing tactics.

What are the initiatives of the automotive industry?

Ongoing initiatives by automotive industry participants to reduce the probability of accidents and lower the number of on-road fatalities will limit automotive collision repair industry. For instance, the incorporation of technologies such as Advanced Driver Assistance Systems (ADAS), collision avoidance sensors, and radar technology, enables automated protection & braking of such vehicles, thereby reducing the probability of damages.

Why are automobile manufacturers engaged in product differentiation and collaborations with international players?

Automobile manufacturers are engaged in product differentiation and collaborations with international players to serve a larger number of consumers. The increasing fleet of commercial vehicles owing to rising trade activities has augmented the number of vehicles in use.

What is the market share of paint and coatings in 2027?

Paints & coatings segment will capture around 20% share by 2027 due to increased product demand for touchups driven by growing traffic congestions leading to minor vehicle dents & scratch marks.

What is a crash part?

These parts are also known as OEM collision parts or cosmetic parts. It is a replacement for non-mechanical plastic sheets or metal body parts. These parts do not include batteries, filters, and engine parts. Crash parts are designed and produced to the same specifications and tolerances as the actual parts on the vehicles and cater to the stringent road-safety requirements.

How much is the OEM segment worth in 2020?

OEM segment had recorded a valuation of over USD 170 billion in 2020 owing to the availability of easier replacements, insurance and warranty policies.

How does collision repair technology help insurance companies?

Automotive collision repair technologies help companies in streamlining their appraisal & repair processes, thereby enabling them to reduce the repair cycle time through faster problem identification and solution discovery. Insurers and auto body centers manage the cycle time right from the beginning, i.e. from the date the loss is reported, through the assessment process and till the vehicle is dropped off. Nowadays, customers are also notified of the repair status in real-time on their smartphones.

What is the CAA for collision repair?

These processes are mainly performed at workshops. Collision repair centers in the U.S. need to comply with the newly established Clean Air Act ( CAA) regulations that focus on reducing air pollution around workshops.

What is telematics in automotive repair?

Advanced telematics and intelligent diagnostics modules record real-time data for vehicles in operation and sync it with the servers. The logs of telematics devices are decoded through specific systems that are available at company-certified automotive collision repair shops. This gives company-owned repair centers an edge over other repair centers due to their easy accessibility and adequate knowledge of the vehicles’ history. In addition, modern driver assistance programs such as forward collision prevention help drivers avoid major accidents.

What is spare parts?

The spare parts segment includes crash parts, repair materials, supplementary mechanical parts, and automotive tools. The increasing sales of electric and hybrid vehicles have resulted in favorable growth opportunities for the spare parts segment as these vehicles require specialized spare parts. Moreover, the U.S. has several car repair shops that specifically cater to electric and hybrid electric vehicles. Meanwhile, the growing sales of light-duty automobiles are anticipated to directly affect the demand for consumables as they wear out over time. This is expected to boost the growth of the consumables segment.

How does high employment rate affect automobile sales?

High employment rates in the U.S. have contributed to continued economic growth and, in turn, high automobile sales. Subsequently, the average miles driven per vehicle has also increased, thereby driving the need for repairs and replacement of parts.

Why do you need to have car insurance?

The primary reason for this is to enable car owners to cover expenses that they are legally liable to pay in case of any bodily injuries or damages caused to vehicles during accidents.

Does Continental Collision cover insurance?

Moreover, Continental Collision covers all main insurance types and is a Factory Certified Auto Body Collision Center for several leading automobile manufacturers such as Honda, Infiniti, Mercedes-Benz, Nissan, and Subaru.

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The Backstory

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The backstory starts in a familiar way. Bemiller says he started sweeping floors in a body shop when he was 14, in need of a job close enough to his house so that he could ride his bike. He did that for a couple years, moving from grunt work on the shop floor to helping his boss in the office. He went off to college to study pre-me…
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The Problem

  • Bemiller admits he’s never been into cars, but, at 22 years old and with his decision made, he says he saw opportunity. And something else, too. “I saw an industry that kind of sucked,” he says. “I thought I could change the industry, figure out new ways to do things. I thought I could do it better, and that still drives me today.” Moving on from his job at that first shop, he acquired Dave’s Auto…
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The Solution

  • “Geofencing,” Bemiller says, “is the very first tactic that anybody has shown me that I can use to hit the customer when they need us.” The way geofencing works is by tracking cell phone IP addresses as they come and go from digitally “fenced” properties, which, in Bemiller’s case, are his competitors' sites. Those phones and IP addresses equate to...
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The Aftermath

  • With the success of his geofencing efforts, Bemiller says, his other marketing efforts have all but stopped. He says he still uses some hyper-targeted Facebook advertising, and that he continues to support local teams and community organizations. “That does have an effect that’s more difficult to measure,” Bemiller says. “Over a long period of time it is effective. Outside of that I re…
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The Takeaway

  • The collision repair industry differs from many others, Bemiller says, so be wary of how you spend your money on marketing if you want it to be effective. “I’ve wasted a lot of money over the years and a lot of time and frustration dealing with marketers,” he says. “If they really don’t understand our business I would be shocked to see a digital marketer have success in our industry. It’s very …
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Sidebar: The Name Game

  • If Tom Bemiller had a do-over from early on in his career, he says he’d never have changed his first shop’s name. The owner of three Philadelphia, Pennsylvania-area shops, Bemiller says he struck out on his own with the acquisition of Dave’s Autobody in Zieglerville, which he renamed Aureus Auto Body, a name he now admits he’s no longer so fond of. Bemiller says he learned two thing…
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