First, power-cycle everything -- the router, modem and Alexa speaker. After that, try streaming audio for a few minutes to see if the issue arises again. If so, attempt to move the speaker away from other devices, preferably closer to the router, and try switching the speaker to a 5GHz channel to decrease interference.
Full Answer
How do I fix Alexa not working on my Device?
If all else fails, try resetting the Alexa-enabled device back to factory defaults to fix the issue. If you choose this option, you'll need to register the device to your Amazon account and enter device settings into the Alexa app again. Multi-room audio lets you control music playback on Echo speakers.
Why isn't Alexa responding to me?
If Alexa isn't responding properly, there are some easy fixes to try. Make sure your Echo has power and internet access. This is a simple, basic troubleshooting step, but it's worth it to make sure. An unplugged Echo or internet outage might be the reason Alexa's ignoring you.
How to fix Alexa not recognizing your voice?
Another solution is to run a vocal test with Alexa so it can become more familiar with your voice. To do that, open the Alexa app and select Settings > Your Profile. Then select Manage next to Voice.
How do I stop Alexa from playing audio from my TV?
While harmless, it is a nuisance, and there are three things you can do to help prevent it. One, simply move the Alexa speaker further from the television so it doesn't pick up on the audio from the sound system quite as well. Two, hit the mute switch So it stops listening to audio all together.
Can you repair an Alexa?
Can it be repaired? Answer: If it's under warranty, then you might be able to get a replacement or have someone fix it. There's a 1-year limited warranty with service included for most Alexa devices. I would go to Amazon's customer service page and speak to someone.
How do I fix my Alexa speaker?
Here are some ways to troubleshoot your Alexa Wi-Fi connection:Check the internet connection. ... Restart your modem and router. ... Restart your Echo device. ... Make sure your Wi-Fi password is correct. ... Make sure your Alexa-enabled device is in Wi-Fi range. ... Reduce Wi-Fi congestion. ... Reset the Echo to factory settings.
Why is my Alexa speaker not turning on?
Unplug the power adapter from the device or the outlet. Wait 3 minutes and then plug it back in. If the issue persists, verify that you're using the power adapter that came with your device. For more help, try our Echo & Alexa forum.
Why does my Alexa speaker sound blown?
Blown out or broken speakers If you've been jamming out to your tunes a bit too loud, your speakers may have blown out, or may have been broken otherwise. You'll need to replace both speakers, the woofer and the tweeter.
How do I fix an unresponsive device Alexa?
Restart your Alexa device and your smart home device. Disable and re-enable the skill for your smart home device in the Alexa app. Disconnect your smart home device using the Disable option for your device in the Alexa app. Then, re-enable your smart home device again.
How do I get my Alexa to turn back on?
To restart your device:Unplug your device or the power adapter from the power outlet. Then plug it back in.For devices with removable batteries, remove and reinsert the batteries to restart the device.
Where is the reset button on Alexa?
Factory reset using the Alexa app 1) Go to Devices. 2) Tap the Echo & Alexa icon at the top. 3) Choose the speaker you want to factory reset. 4) Scroll down to Factory Reset and tap it.
How do I turn on my Alexa speaker?
How to set up your Alexa speakerDownload the Alexa app on your smartphone or tablet. ... In the app go to More > Add a Device > Amazon Echo. ... Now just plug in your Alexa device and sit back and wait. ... If you need to put your speaker back into pairing mode then just press the button on the top.More items...•
Where is the reset button on Alexa?
Factory reset using the Alexa app 1) Go to Devices. 2) Tap the Echo & Alexa icon at the top. 3) Choose the speaker you want to factory reset. 4) Scroll down to Factory Reset and tap it.
Why is the sound on my Echo Dot not working?
Sometimes, even though the Alexa app shows that the device is connected, it's not connected properly. That's why you are unable to hear the sound from the Echo. To fix it, you have to forget the problematic Bluetooth device from the Alexa app. For that, open the Alexa app and tap on Devices at the bottom.
What is the model number of Amazon Echo?
Background and Identification. The Amazon Echo—identified by model number: SK705DI— is a Bluetooth smart speaker that features an advanced voice controlled assistant and was first released on November 6, 2014.
Is Echo a wireless device?
The Echo connects via Bluetooth and Wi-Fi but is not completely wireless as it needs to be connected to a power source. The voice assistant, activated by saying the phrases “Alexa,” “Amazon,” or “Echo,” can learn new commands by adding “skills” with the accompanying app.
How to test Alexa voice?
To do that, open the Alexa app and select Settings > Your Profile. Then select Manage next to Voice. Finally, you'll choose Match Voice Profiles .
Why is Alexa not streaming music?
Alexa Doesn't Stream Music Properly. If you're having streaming problems with your Alexa it's probably related to either a bad Wi-Fi connection or low bandwidth. Try loading a site on your phone and see if you have slow loading times. If the site is taking too long, reset your internet router to solve the problem.
Why is my Alexa ringing orange?
Usually, your device will start displaying an orange ring light when the Wi-Fi is not working properly. Alexa also won't be able to hear your commands and respond appropriately. Use another device to test the internet to determine if your router is the source of the problem. It's either that or Alexa is malfunctioning.
Can Alexa perform a skill?
Alexa Can't Perform a Skill. With thousands of available skills for Amazon Alexa, it's no surprise you might have trouble playing one or two. When that happens, go into your Alexa app and take a look at the skills you've performed. Open the app and select the More button and then Skills & Games.
