how to repair amazon echo

Full Answer

How to fix a broken Amazon Echo?

6 Steps to Fix a Broken Amazon Echo 1 Reboot the gadget by unplugging and removing the micro USB from the Echo. 2 Plug everything back in after about 30 seconds and see if it functions. 3 If that doesn't work, then try resetting the Echo by using a paper clip to press the reset button on the bottom of the device. More items...

How to fix Amazon Echo not responding to skills?

Find the skill's exact name, and then try again. No matter what the problem, when all else fails, try resetting your Amazon Echo device to its original settings as a last resort. If you reset the device, you'll need to register it to your Amazon account and enter device settings again to use it.

What do I do if my Echo won't turn on?

If that doesn't work, then try resetting the Echo by using a paper clip to press the reset button on the bottom of the device. Reboot the product again and check to see if that solves anything; you may be prompted to set up your Echo if reset is successful.

How do I Reset my Echo speaker?

Press and hold the Microphone off and Volume down buttons for 20 seconds. Wait for the light ring to turn off and on again. Your device enters setup mode. For setup instructions, go to Set Up Your Echo. Note: When you reset your device, your smart home devices remain connected.

What to do if Amazon Echo stops working?

To fix issues with your Echo device not responding:Make sure you're using the power adapter that was included with your device.Make sure you have an active internet connection.Check that your device isn't muted. ... For devices without a screen: press the Action button to see if your Echo device responds.More items...

How do I fix an unresponsive device Alexa?

Restart your Alexa device and your smart home device. Disable and re-enable the skill for your smart home device in the Alexa app. Disconnect your smart home device using the Disable option for your device in the Alexa app. Then, re-enable your smart home device again.

Why is Alexa blue and not responding?

It simply means that the smart speaker has heard your command and is currently processing it. As soon as Alexa finishes processing your request, the blue light will disappear. You do not need to take any action as the light will disappear on its own, and it should not cause you any worry.

Where is the reset button on Alexa?

Reset Your Echo (3rd or 4th Generation)Press and hold the Action button for 20 seconds.Wait for the light ring to turn off and on again.Your device enters setup mode. For setup instructions, go to Set Up Your Echo.

How do I fix unresponsive smart plug?

If your Amazon Smart Plug stopped working, restart your device. Unplug your Amazon Smart Plug from the outlet, and then plug it back in. Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds.

Why is my light unresponsive on Alexa?

If your smart light bulb isn't working, or Alexa can't discover it, reset your device. To reset your smart light bulb: Go to the manufacturer's companion app or website to follow instructions specific to your device. Reconnect your smart home device to Alexa in the Alexa app.

Why won't my Alexa connect?

Go into the Settings on your iPhone or Android phone and long-press the Wi-Fi button in your phone's control center to open up the Wi-Fi options. Try to reconnect your Echo device through the Alexa App. If the connection is unsuccessful, ensure that you have entered your password correctly.

What to do if Amazon Echo is broken?

However if you do have a broken Amazon Echo, then I'd highly recommend contacting customer service to try getting a replacement or refund. The last thing Amazon wants is a dissatisfied customer, and if you're honest, ...

How long does it take to get a refund on an Amazon Echo?

How to Get a Refund for Amazon Echo. If your Echo is under warranty but older than 30 days, then the agent will either give a refund or send you a new one. Of course this is after they're completely sure your old device is faulty.

How long is the warranty on Alexa?

The Amazon Echo has a limited one-year warranty with the option to add a second or third year when purchasing from Amazon. Occasionally an Alexa device will come with a 2+ year warranty like the Echo Dot Kids Edition ($79.99).

Why is my echo not picking up my voice?

Accumulation of dust near/on the microphones. The Echo will struggle to pick up your voice if there's too much background noise or if it's located near a wall. Ideally, it should be in the center of a room near your WiFi router to work properly.

How much does an echo dot cost?

The 3rd Gen Echo Dot is less than $50 and the 2nd Gen can be found for as low as $20 to $25 especially around the holidays.

How long does it take for Alexa to reboot?

The entire checklist could take up to two hours from start to finish and even then you're not guaranteed to get a new apparatus.

Can you get a replacement for an echo?

You should only try getting a replacement if there are serious issues with your product because the representative will go through an extensive checklist to make sure your Echo is damaged. For example, if your device doesn't power on at all then you'll be prompted to plug it into every outlet available.

What to do if Alexa is not connecting to Bluetooth?

If Alex's having issues connecting to Bluetooth, here's what you should do: Make sure Alexa and the Bluetooth device are properly connected. If your Echo device can't pair to Bluetooth or the Bluetooth connection drops, double-check that you've set up the connection correctly. Update the software version on your Echo.

Why is my Alexa not working?

There may be a simple culprit, such as a power or internet outage. Echo devices might be grouped improperly, or there might be Wi-Fi issues.

How to fix Alexa not playing Spotify?

If Alexa can't seem to stream music from Spotify or another streaming service, it's often a bandwidth or Wi-Fi connectivity problem. Here's what you should do: 1 Check the Wi-Fi connection. If your Wi-Fi is down, reset it and see if that gets your music playing. 2 Reduce Wi-Fi congestion. Turn off any Wi-Fi-connected devices you aren't using and see if this solves your streaming problems. 3 Make sure your Echo is in Wi-Fi range. Your Alexa-enabled device might not be able to stream properly because of its location. Move it closer to the router and away from walls, metal objects, or other possible sources of interference. 4 Restart the Echo. Restarting your Alexa-enabled device is always worth a try. See if this solves your streaming problems. 5 Restart your modem and router. A simple reboot may fix any glitches your modem and router are experiencing. Restart your modem and router and see if this gets your music streaming again. 6 Connect to your router's 5 GHz channel. This may help minimize Wi-Fi disruptions on the 2.4 GHz band. After switching channels, try streaming music again.

What happens when you add Alexa to a group?

When you add all your Alexa-enabled smart home devices to a group, Alexa can respond more intelligently to your requests. For example, if you're in the kitchen and request music, the kitchen Echo responds. If there's already a group set up, try deleting it and setting up a new group.

Can Alexa make calls?

Alexa can make calls only when you've set up your contacts correctly. Ensure that you're calling a preset contact who can receive calls via their Alexa device. Check your Echo's internet connection. Alexa can't make calls if the Echo isn't properly connected to the internet.

Can Alexa and Echo work together?

Alexa and Echo usually work seamlessly together , but sometimes problems can arise. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. These troubleshooting steps apply to the Alexa App and Alexa-enabled devices, including the Echo Dot, Echo, Echo Plus, Echo Studio, and Echo Show.

Can Alexa hear you?

Maybe Alexa just can't hear you. Make sure your smartphone and Echo are on the same Wi-Fi network. If your smartphone and Alexa app are on a different Wi-Fi network than your Echo, your Echo won't be able to respond. Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you.

What the Echo's light ring means

Alexa typically sits around completely dormant until called upon with the wake word ("Alexa"). But sometimes the LED ring around the top of the Echo and Echo Dot lights up even when you're not actively using the smart speaker. In this case, the colored light could alert you to a problem.

Alexa can't find your smart home devices

Amazon Echos support a long list of smart home appliances. The growing list includes devices like the Ecobee3 and lines from companies such as Honeywell, Insteon, Lifx, Nest, Philips Hue and Wink.

Alexa disconnects from Wi-Fi

If your Echo speaker isn't staying connected to your network consistently enough, there are a few ways to fix connection issues.

Alexa doesn't understand what you said

"I'm sorry, I didn't quite get that" -- a phrase often spoken by Alexa. It happens when the voice assistant didn't comprehend what you said. Fortunately, Amazon has added a new feature that allows you to ask Alexa what she just heard. You can say " Alexa, tell me what you heard " to find out what it thought you said.

Accidental activation

Whether it's commercials or shows talking about Alexa on TV or you said a word that sounded similar to "Alexa," your speaker just activated and you're confused. Luckily, there are four things you can do to minimize this:

Alarms and notifications are too loud

You may have noticed when timers or alarms go off, the sound is much louder (or maybe quieter) than the playback volume of Alexa. That's because alarm and timer volume is controlled separately within the Alexa app.

Issues streaming music with Spotify

Amazon's Alexa speakers are capable of streaming music from third-party services like Spotify, iHeartRadio, TuneIn and Pandora. Of those, Spotify seems to have more hiccups than the other services, with music randomly stopping mid-stream for no good reason and sometimes not playing at all.