If you made the appointment via your iPhone, go to Stores on your Apple store app. Select the store you booked your appointment at and go to My Reservations. Click on your reservation, then you can cancel or reschedule the appointment. How do I cancel my Apple repair?
How do I get my Apple product repaired?
Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should. Online or over the phone, we'll arrange shipment for your product to an Apple Repair Centre – all on your schedule and without an appointment. This service is available for most Apple products.
Where can I go to get my iPhone repaired?
Make a Genius Bar reservation at your favorite Apple Store and get help from an Apple expert. Apple Authorized Service Provider. There are many service providers that Apple trusts with support. Bring your device to one near you. Mail. Visit us online or give us a call to begin the process of mailing your device to an Apple Repair Center.
How do I reschedule my Apple Genius appointment?
If you made a Genius appointment, you will receive an e-mail about that appointment. When you click on that e-mail, there should be a link saying 'Need to change your appointment?'. Click on that then sign in with your Apple ID. Then click on 'Reschedule'.
How do I contact Apple support for hardware repairs?
In addition to the Genius Bar for hardware repairs, you have more immediate support options. Get your questions answered by an expert via phone, chat, email, or even Twitter. From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered.
How do I reschedule my apple appointment?
How to reschedule or cancel an Apple Genius Bar appointmentOn the appointment confirmation page, click "Reschedule" or "Cancel." ... If you're rescheduling, select a different date and time. ... If you're canceling, you'll see a confirmation message that the appointment has been canceled.
What happens if you miss your apple appointment?
You can be 15 minutes late and you won't be punished. Apple gives you 15 minutes to check in to your appointment. If you're late, you don't get your exact appointment time, but your priority position is maintained.
What happens if I don't pick up my Apple repair?
Apple will send such notification to you at the mailing address you furnished when you authorized the repairs. If you continue to fail to pick up your product, Apple may claim any damages from you including any costs or the storage of such product.
Can you cancel a repair request Apple?
You can cancel your service call (I presume you are talking about an onsite service call - the repair guy coming to you) that way. Best of luck. This is also included in email confirmaiton. To avoid cancellation of this service request, you must return your original IPHONE 5 to Apple within ten (10) business days.
Can someone else pickup my Apple repair?
If you would like someone else to pick up your items, select Someone else will pick up these items. To pick up your items in an Apple Store, you will need to bring the order number and a valid government-issued photo ID.
Can I just show up at the Genius Bar?
The Genius Bar is for tech support only. If you want to learn how to use your products, Apple has other in-store options. Apple Stores are always so busy that you should make an appointment in advance if you need to get in-person help.
How Long Will Apple hold my repair?
Apple advises that iPhone repairs take between 6-8 days if you send your iPhone to an Apple Repair Centre, for example.
How Long Will Apple hold a store pickup?
All replies. Generally, it is 5 to 7 days maximum. Apples pickup policy states you can set a pickup date for select items, so I would see how far out you can set it (see https://www.apple.com/us/shop/help/shipping_delivery for more details).
Should I wipe my phone before repair?
Any external memory cards can be removed from phones prior to repairs. After phone data is safely backed up, users can then wipe the data from their phones.
Why would Apple cancel a repair?
If there are any signs of damage (dents, major scratches etc) the technicians can claim that is repair is not under warranty and will cancel the repair.
How do I know if my iPhone is repaired?
Head to Settings > General > About and look for the “Parts and Service History” section beneath the device's serial number. If the section is missing, nothing has been replaced (not even the battery). But if any parts have been replaced, you will see them listed in this section.
How can I get my iPhone replaced for free?
If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there's no charge. This does not include accidental damage, which requires a fee. If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee.
How do I get my iPhone replaced under warranty?
You can contact Apple's technical support by calling 800–275–2273. Once you reach them, explain your issue and ask them to provide the necessary information for getting your device fixed or replaced.
Does AppleCare cover water damage?
Damage to Mac computers and accessories due to liquid exposure is not covered by the Apple One (1) Year Limited Warranty or the AppleCare Protection Plan (APP).
What does AppleCare cost?
Note that plans that include loss and theft protection involve a $149 deductible. Standard AppleCare+: onetime fee of $199 (for 2-year coverage) or $10 per month. Standard AppleCare+: onetime fee of $149 (for 2-year coverage) or $8 per month.
Can I call Apple support?
There are several ways to contact Apple Support via phone or computer. Apple's main customer support phone number is 1-800-275-2273 in the US. You can also contact Apple Support using the Support website, the Support app, or by going to an Apple Store.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iP...
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technici...
How much do iPhone repairs cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by th...
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental...
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Make a Genius Bar reservation at your favorite Apple Store and get help from an Apple expert.
Apple Authorized Service Provider
There are many service providers that Apple trusts with support. Bring your device to one near you.
Visit us online or give us a call to begin the process of mailing your device to an Apple Repair Center. Most Apple products are eligible for mail-in service.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you'll be notified when it's ready for pickup.
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
What happens if my iPhone is damaged?
If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee. If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
What to do if your iPhone is stolen?
If your iPhone was lost or stolen and you have AppleCare+ with Theft and Loss, you can file a claim to replace your missing iPhone.
What is the purpose of Genuine Apple Parts?
Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.
What is Apple certified repair?
Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
What is an independent repair provider?
Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple's warranty or AppleCare plans* but may offer their own repair warranty. *Unless required by law, repairs made by Independent Repair Providers are not backed by Apple.
Can you do more than shop and learn in an Apple Store?
You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.
What is Apple certified repair?
Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
What is an independent repair provider?
Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple's warranty or AppleCare plans* but may offer their own repair warranty. *Unless required by law, repairs made by Independent Repair Providers are not backed by Apple.
