- Visit www.luxotticacustomercare.com/costa/returns and complete our online return request form.
- Print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box.
- Take your package to your nearest UPS location.
- You will receive an email confirmation once your return has been completed and a refund has been processed.
- Please allow up to 5 business days for the credit to show on your account.
- We do not exchange items, but you may reorder through CostaDelMar.com at this time.
How do I Return my Costa package?
1 Visit www.luxotticacustomercare.com/costa/returns and complete our online return request form. 2 Print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. 3 Take your package to your nearest UPS location. More items...
How do I contact Costa for out of warranty damage?
For information concerning Costa's Repair Program for Out of Warranty Damage, including applicable fees, visit www.costadelmar.com or call 1-855-MYCOSTA. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
How do I Return my Costa optical eyeglass frames?
Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. Costa Optical will replace (with an identical or reasonably equivalent style), at our option, any eyeglass frame determined by Costa Optical to have a manufacturer's defect.
How long does it take for Costa to assess my service request?
Upon the receipt of the service request, Costa will assess within the next 5 business days. Repair service is based on component parts availability (at the moment only lenses and nose pads are available for Costa models inside US and Canada market) and assessment of the product.
Can you return broken Costas?
Costa's Limited Warranties. If your Costa eyewear has a defect in materials or workmanship, we will fix or replace them to get you back on the water as soon as we can.
Do Costas have lifetime warranty?
We warrant Costa sunglasses* against defects in materials or workmanship for the lifetime of the product. Costa will repair or replace (with an identical or reasonably equivalent style), at our option, any product determined by Costa to have a manufacturer's defect.
How long does it take for Costa to repair sunglasses?
three weeksHow long does it take to have my Costas returned back to me after submitting a warranty claim or repair? The average turnaround on is three weeks.
How do you exchange Costas?
Return policy: The CostaDelMar.com return policy is simple. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition.
What happens if I break my Costa sunglasses?
But, if I do break them, I have two options: 1. Costa has a lifetime warranty in case of any defects in parts or materials, even if it's been years since you purchased them. It costs $11.95 to ship them back and have them replaced or repaired under warranty. 2.
How do you replace Costa Del Mar lenses?
0:291:57Costa Zane Lens Replacement & Installation Instructions - YouTubeYouTubeStart of suggested clipEnd of suggested clipTo remove your old lenses you'll take your frames. And you go ahead and lift up here and use yourMoreTo remove your old lenses you'll take your frames. And you go ahead and lift up here and use your pointer finger and thumb on the top edge. And then pointer finger and thumb on the bottom.
Can you replace lenses on Costas?
We warrant Costa Prescription (Rx) sunglass lenses against scratches for one year from the date of purchase. Costa will replace scratched lenses one time and in the identical form (material, color, coatings and prescription) as originally purchased.
How do you get scratches out of Costa sunglasses?
Mix one (1) part water and two (2) parts baking soda in a small bowl until you have a thick paste. Rub the baking soda paste into the scratch for 10 seconds, using a cotton ball and a circular motion. Rinse the paste off with cool water. You'll probably have some excess, so wipe it off with a lint-free cloth.
Are Costa Del Mar sunglasses good?
Costa sunglasses are durable. Their 580G glass lens makes them stand out against all the rest and they're the most durable lenses that Costa makes. For those long days out on the water, these lenses are perfect because you won't have to worry about getting any scratches on the lens when you wipe the salt water off.
How much does it cost to replace Costa lenses?
New prescription polarized lenses for Costa sunglasses will be $325 for Single Vision and $425 for Progressives. Those are flat fee prices that include all the bells and whistles for best lens material, all premium coatings included, and top shelf digital lens designs.
Can Costa Sunglasses be tightened?
0:173:45How to Adjust Sunglass Frames for a Better Fit - YouTubeYouTubeStart of suggested clipEnd of suggested clipThese ones look pretty good great. They're not tight for you guys at home and use a smallMoreThese ones look pretty good great. They're not tight for you guys at home and use a small screwdriver just to tighten up the screws.
Where is the product code on Costa sunglasses?
Costa polycarbonate lenses with 580 technology will have a 580P etched on the top left of the lens to demonstrate it's authenticity.
Repair Your Costas
If your last adventure has left your Costas in need of repair, our team of experts is available to help.
Limited Warranty
Costas are built by hand and our warranty promises you can stay focused on the adventure ahead. No matter what.
Shipping and Returns
Adventure isn't always simple, but getting the perfect pair of Costas always is. Check out our shipping and returns policy.
Contact Us
We're always excited to hear from Costa fans in every corner of the watery world. Drop us a line. Check out our shipping and returns policy to make sure your sunglasses are always there for your next adventure.
How to claim warranty on Costa?
To start the limited warranty claim process with Costa, click on the link below and complete the warranty claim form. You are responsible for the cost of shipment to us.
How much is Costa warranty?
Warranty claims submitted after 04/01/2020 are not subject to a processing fee. Costa's warranty processing fee is $11.95 per pair (which includes return shipping/handling), plus applicable sales tax, for shipments made within the United States and to Puerto Rico.
How long do Costa prescription sunglasses last?
We warrant Costa Prescription (Rx) sunglass lenses and frames against defects in materials or workmanship for two years from the date of purchase. Costa will repair or replace (with an identical or reasonably equivalent style), at our option, any prescription sunglass lenses and frames determined by Costa to have a manufacturer's defect.
How long do Costa optics frames last?
We warrant Costa Optical eyeglass frames against defects in materials or workmanship for two years from the date of purchase. Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service.
Do Costa sunglasses have to be returned?
Costa Rx sunglass lenses and frames must be returned to your Eye Care Practitioner for limited warranty service.
Does Costa RX cover third party lenses?
Costa's Prescription (Rx) Sunglass Limited Warranty does not cover third-party lenses, normal wear and tear, broken hinges, scratched lenses (after one year from date of purchase), accidental damage, misuse or any other problems determined by Costa not to be defects in materials or workmanship ("Out of Warranty Damage"). For information concerning Costa's Repair Program for Out of Warranty Damage, including applicable fees, visit www.costadelmar.com or call 1-855-COSTARX. Costa Rx sunglass lenses and frames must be returned to your Eye Care Practitioner for Repair Program service.
Does Costa repair or replace?
Costa will repair or replace (with an identical or reasonably equivalent style), at our option, any product determined by Costa to have a manufacturer's defect. You are responsible for cost of shipment to Costa. For additional limited warranty information, please refer to the Customer Care section of our website at www.costadelmar.com/warranty or call 1-855-MYCOSTA.