Repairing Guides

how to return joy cons for repair

by Miss Emmy Stamm Published 3 years ago Updated 2 years ago
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If you are currently experiencing this "Joy-Con Drift" issue, be sure to go to support.nintendo.com/joyconrepair to submit a ticket so you can get yours repaired for free. If you have an existing or completed repair order, call in (US & Canada) to 1-855-548-4693 to get your refund.

Full Answer

Can you send a broken Joycon to someone to repair?

Just guessing here. I think they recive your joycon and confirm your problem, then send you a already fixed one, that way you get a joycon back quicker and repair the one you sent later to send to the next person to send theirs in. You could take note of your joycons SN number you could confirm they repaired it instead of replacing it.

Can I repair my Nintendo Switch Joy-Con?

This form is for Joy-Con repair only. Please complete all fields below to set up a repair for your Joy-Con. Please do not send in your Nintendo Switch or Nintendo Switch Lite console. If you include your console, it will be returned to you unrepaired. Learn about console repair options.

Can you fix your own Joy-Cons that drift?

If they begin to do things in-game on their own, it sounds like Joy-Con drifting has come your way. Currently, Nintendo is advising that if you want to get ahold of them regarding repairs for your own Joy-Cons, you fill out a form on the company’s support page.

How do you fix a Joy-Con that won’t turn on?

However, the problem is widespread enough that Joy-Con home repair guides have become commonplace and several class-action lawsuits have been filed. Pressurized air, rubbing alcohol, bits of paper, and more have all been cited as potential solutions to the issue.

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Is Nintendo still repairing Joy-Cons for Free 2022?

As a reminder, Nintendo is still offering free Joy-Con repairs in North America. All you need to do is fill out an easy form, and live in the USA or Canada, and you're good.

How do I send Joy-Cons back in for repair?

If you are currently experiencing this "Joy-Con Drift" issue, be sure to go to support.nintendo.com/joyconrepair to submit a ticket so you can get yours repaired for free. If you have an existing or completed repair order, call in (US & Canada) to 1-855-548-4693 to get your refund.

Is Nintendo still fixing Joy-Cons for Free 2020?

Ever since a report by Kotaku from July 2019 shined a light on the Joy-Con drift issue, Nintendo has changed its policies significantly. The company will now repair drifting Joy-Con controllers for free, even if your controllers are outside the regular warranty.

Is the Joy-Con repair free?

In 2019, Nintendo started repairing Joy-Con drift for free, even with an expired warranty.

How much does it cost to repair a Joy-Con?

How Much Does Nintendo Charge to Repair Joy-Con? All Nintendo products have a limited hardware warranty which covers manufacturing defects for twelve months from the date of purchase. So, any repairs required during that time are free. If repairs are needed after the warranty has expired, it costs $40.

How long does Nintendo take to fix Joy-Cons?

How long does a Joy-Con repair take? The general consensus indicates that Joy-Con repairs by Nintendo can take anywhere from 3 days to a month.

Does replacing the joystick fix drift?

If you're still having Joy-Con drift issues after using the canned air method, foam fix, and recalibrating the controllers, you may need to replace the analog sticks. Some cheap options are available on Amazon, but remember that replacing the joystick will void any active warranty your Joy-Cons may have.

Do New Joy-Cons Drift 2021?

Nintendo has made minor updates to Joy-Cons over the years, but the ones in the Switch OLED are the same as the controllers that came with the Switch V2, so they're still susceptible to drift. Players can purchase new controllers, but Nintendo's services also repair Joy-Cons with drift for free.

What causes the Joy-Con drift?

The Nintendo Switch has been a massive success ever since it launched in 2017, but despite critical acclaim the handheld has been plagued with ongoing issues dubbed “Joy Con drift.” The issue is caused by the thumb sticks, which can register inputs when you're not even touching the controllers.

How do you fix a drifting joystick?

Apply isopropyl alcohol to a cotton swab. Pry back the thumbstick, and carefully wipe the rounded surface with alcohol. Rotate the thumbstick incrementally, carefully cleaning the entire thing. Check to make sure that you've fully cleaned the thumbstick, and test operation.

How much does it cost to repair a Nintendo switch screen?

Nintendo Switch Screen Repair $99. Nintendo Switch cracked screen repair. Includes parts+labor. Professional repair techs.

Is Joy-Con drift common?

Joy-Con drift has been a problem since the Nintendo Switch launched in 2017. It's still a prevalent issue with the newer model of the Nintendo Switch and the Nintendo Switch OLED, as they use the same Joy-Cons as the original. Anyone who experiences drift can try reporting it to have their controllers fixed.

Does the Pro controller drift?

Sadly, over time, the Pro Controller has been hit with the same “drift” problem as the now infamous Joy-Con remotes, but Nintendo has a new fix available for the former. Billed as system update 10.0.

Can you buy Joy-Cons separately?

Pick up an extra set (or two) of Joy‑Con, the controllers that make new kinds of gaming possible. Add more players to compatible games with a left or right Joy‑Con controller (sold separately).

A fix for all

Nintendo is officially taking action in regards to the "Joy-Con Drift" issue and will be repairing any affected Joy-Cons for free, and will refund those who have already had repairs done and were charged for them.

Nintendo Switch

Nintendo Switch is a gaming console created by worldwide gaming leader Nintendo. It features both console and portable play options.

What are “Drifting” Joy-Cons?

Essentially, Joy-Con drift is when actions in your game on-screen are occurring even when you aren’t moving the thumbsticks of the Joy-Con you’re using. For instance, if you’re playing Splatoon 2 and your Inkling is walking around by themselves without you inputting those actions on the controller, you’re likely experiencing this problem.

How to get a refund from Nintendo?

Your best bet to get this refund would be to call someone at Nintendo’s customer support line , as mentioned above, and explain your situation before asking for the refund. Also, be sure to have some proof of payment from when you previously paid Nintendo for the repairs. It’s likely that you might have a receipt stashed somewhere in your email inbox along with a ticket number of sorts proving the previous repair’s purchase. Find this receipt and then call Nintendo up to start this refunding process.

Is Nintendo offering repairs?

So much of a problem, in fact, that Nintendo has now formally acknowledged the issue and is reportedly willing to own up to it by repairing the Joy-Cons of any users who may have experienced said “drifting” on the controller for themselves. According to Vice, a new internal memo at Ninte ndo says that it will now be offering repairs ...

Does Nintendo need to replace the control stick?

Nintendo needs to replace the control stick itself with a type that doesn’t use graphite contacts. Until they’ve confirmed that’s how they’re fixing the joy-cons, I wouldn’t waste your time shipping your controllers to Nintendo. See all replies.

Can you get your Nintendo Switch repaired?

If your Nintendo Switch is experiencing Joy-Con drift, you might be able to get your Switch repaired for free— and if you’ve already paid to get your Switch repaired, you might be eligible for a refund.

What to do when you get another broken joycon?

So if they expecting lots of these type of repairs what they most likely do is just send out a fixed joycon and then repair the one they received to send out when they get another broken joycon.

What are your biggest Switch related regrets? Shameful stories, regrettable purchases, lapse of judgement?

What's the worst thing that has happened to you regarding your Switch? Have you accidentally broken it somehow, lent it to a bad "friend" or do you just have a game or piece of gear that you REALLY regret buying?

Do analog sticks feel smooth?

Damn the analog sticks feel smooth like butter to use. Like really nice to move them around. Would recommend getting it, especially if you’re like me and sick of getting joy cons that eventually drift.

Is sending new Joy Cons more convenient?

Maybe sending new, drift-free Joy Cons is more convenient for them than fixing the hundreds that might be defective.

How long does it take to see joycons again?

If you’re experiencing Joy-Con drift with your controllers, I highly recommend you begin the repair process. It may take several weeks to see your Joy-Cons again, but I consider it worth it to avoid spending more money on new controllers that may end up with the same issue anyway.

What is Joy Con drift?

Joy-Con drift is the common name for a hardware problem that causes the control stick on Nintendo’s Switch controllers to not respond or register the wrong input even when the gamepad buttons are not pressed.

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