Full Answer
How to prepare your iPhone to send in for repair?
Preparing your iPhone for shipping it to a service center
- >Make sure to create a Backup of your data on your Mac/PC or via iCloud.
- Go to Settings > Messages and disable iMessage so that contacts won’t send you messages while you are unavailable
- If possible, reset your iPhone to factory settings. ...
- Make sure to deactivate the activation lock.
- Remove the SIM card using a paper clip or the SIM card tool.
How to fix iPhone not sending iMessages?
How To Fix iMessage On Your iPhone or iPad. 1. Turn iMessage Off, Reboot, And Then Back On. Head to Settings -> Messages and tap the button next to iMessage to turn iMessage off on your iPhone or iPad. Next, hold the power button down until you see ‘Slide to Power Off’ and slide your finger across the bar to turn off your iPhone or iPad.
Can You Send in for repair a jail broken iPhone?
The iPhone 4S still has persistent jailbreak methods publicly available, including Phoenix. The Beeper app loaded onto a jailbroken iPhone is open-source, Migicovsky notes, so “users can verify exactly what they are running.” Fifth generation of iPhone. Repair of this device is straightforward, and requires screwdrivers, prying tools, and patience.
Will Apple repair my iPhone for free?
Provided your iPhone is still under the 1-year Apple warranty, consumer law or AppleCare plan from date of purchase, Apple will offer repair iPhone operating system free at any of their Apple stores. This excludes accidental damage, unauthorized service, modifications, or disassembly.
See more
How do I submit a repair to Apple?
Apple RepairSend your product to Apple. Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. ... Find an Apple Authorized Service Provider. ... Visit a Genius at an Apple Store.
How do I send my iPhone to Apple?
Learn how to send your iPhone to Apple using Express Replacement ServiceBack up your iPhone.Remove your iPhone from the Apple device list and erase your data.Remove the SIM card from your iPhone if it uses one, and keep it in a safe place. ... Place your iPhone into the white box and put the lid on the white box.More items...•
How long does it take to send a phone to Apple for repair?
Service arranged through Apple takes approximately one week from the day your iPhone is shipped to Apple. If service was arranged through your carrier, please contact them directly for details. Thanks for reaching out to Apple Support Communities. Cheers.
What should I do to my iPhone before sending it for repair?
Before you send your deviceBack up your iOS device. To protect your data, erase your iOS device.Remove your iOS device from your Apple ID device list.Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place.
How does Apple courier work?
You can pick up your items and be on your way. Available in selected locations. Pick up your online order without leaving your vehicle. Just park in a designated spot, let us know you've arrived, and we'll bring your order right out.
Does Apple replace with new or refurbished phones?
If AppleCare is replacing your phone within the first 14 days of purchasing the phone, then they will send you a brand new phone. After the first 14 days, AppleCare will replace your phone with a refurbished one.
How Fast Is Apple Mail in repair?
The pandamic instructions on the phone from the apple repair tech was this is a very quick process, overnight shipping to us, overnight shipping back to you. Takes usually less than 5 business days from start to finish to get your replacement.
Why is my Apple repair taking so long?
If the repair shop is performing the repair in their own repair shop, then it may take several days before they receive the replacement part from Apple. Some Apple repairs for our organization are taking several days longer than usual. The pandemic has caused lots of component shortages in all areas.
How do I contact Apple Tech Support?
Contact Apple SupportU.S. technical support: (800) APL–CARE (800–275–2273)See all worldwide support telephone numbers.Contact a mobile carrier.Make a reservation at an Apple Retail Store Genius Bar.Beats support: (800) 442–4000 (U.S.) or see all worldwide support telephone numbers.
Should you wipe phone before repair?
Perform a Factory Reset If you have sensitive data on your device, then reset your phone. This will protect your data from getting stolen and you will be carefree. However, remember to back up all your data before resetting your phone.
Should I clear my phone before sending it for repair?
Best answer: If you're able to factory reset your device before sending it in, as well as remove or wipe your eSIM card, then yes. However, if the phone is too damaged to turn on, there is a risk of someone accessing data even if you remote-wipe it.
Should I give my passcode to a phone repair shop?
Passwords to devices are absolutely necessary for technicians to do their job properly and to fully diagnose most problems.
Where do I drop off my Apple trade in?
As long as you have a FedEx label affixed to the package, you can drop it off at any FedEx location, drop box or other location that accepts FedEx packages for shipping. You can take it to any FedEx location.
How do I prepare my phone for repair?
Create a Full Back Up.Remove Your SIM Card.Remove Security Locks.Remove External Storage.Note Down Your IMEI.Perform a Factory Reset.Remove Google Account & Disable Factory Reset Protection.Go to The Reputed Technician.More items...•
How do you pack an Apple trade in kit?
0:403:53Apple Trade In Kit for iPhone - How to pack and send your old device backYouTubeStart of suggested clipEnd of suggested clipAnd you receive this free trading kit from apple. And you're wondering how to pack and send back theMoreAnd you receive this free trading kit from apple. And you're wondering how to pack and send back the device so that there are no issues with my refund. Well let's find. Out first things first let's
What is Apple support number?
1-800-275-2273There are several ways to contact Apple Support via phone or computer. Apple's main customer support phone number is 1-800-275-2273 in the US. You can also contact Apple Support using the Support website, the Support app, or by going to an Apple Store.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iP...
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technici...
How much do iPhone repairs cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by th...
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental...
How do I get Express Replacement Service?
Express Replacement Service is a benefit of AppleCare+ for iPhone. If you don't have AppleCare+, you might be able to purchase the express service...
How much does Express Replacement Service cost?
If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. If your device has accidental damag...
What are the charges on my credit card?
When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your pr...
Replacement values / temporary authorizations - United States
We’ll place a temporary authorization on your credit card until we receive and assess your original iPhone. If we receive your original product...
iPhone 13
iPhone model Replacement value iPhone 13 Pro Max 128 GB $ 1,099 256 GB $ 1,199 512 GB $ 1,399 1 TB $ 1,599 iPhone 13 Pro 128 GB $ 999 256 GB $...
iPhone 12
iPhone model Replacement value iPhone 12 Pro Max 128 GB $ 999 256 GB $ 1,099 512 GB $ 1,299 iPhone 12 Pro 128 GB $ 899 256 GB $ 999 512 GB $ 1,...
iPhone 11
iPhone model Replacement value iPhone 11 Pro Max 64 GB $ 999 256 GB $ 1,099 512 GB $ 1,299 iPhone 11 Pro 64 GB $ 899 256 GB $ 999 512 GB $ 1,19...
iPhone XS
iPhone model Replacement value iPhone XS Max 64 GB $ 999 256 GB $ 1,149 512 GB $ 1,349 iPhone XS 64 GB $ 899 256 GB $ 1,049 512 GB $ 1,249
iPhone XR
iPhone model Replacement value iPhone XR 64 GB $ 499 128 GB $ 549 256 GB $ 749
Before you bring in your device
Follow these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or carrier. If your device won't turn on or respond, finish as many steps as possible:
Before you send your device
Follow these steps before you send your device in for repair or replacement. If it won't turn on or respond, finish as many steps as possible:
What is an independent repair provider?
Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple's warranty or AppleCare plans* but may offer their own repair warranty. *Unless required by law, repairs made by Independent Repair Providers are not backed by Apple.
What is Apple certified repair?
Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
Can you do more than shop and learn in an Apple Store?
You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.
How do I get Express Replacement Service?
Express Replacement Service is a benefit of AppleCare+ for iPhone. Follow the steps below to take advantage of this service.
How much does Express Replacement Service cost?
If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. If your device has accidental damage, you’ll need to pay the "All Other Damage fee" listed in the AppleCare+ for iPhone Terms . Express Replacement Service is not available under the screen replacement or back glass damage service fee.
What are the charges on my credit card?
When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if both of these conditions are met:
How long will my iPhone repair take?
If you send your iPhone directly to an Apple Repair Centre or if your technician needs to deliver it for you, it will be ready for pick-up in approximately 6-8 days.
How much do iPhone repairs cost?
In some cases, a repair may be covered by the Apple warranty, AppleCare+ or consumer law.
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware cover from Apple, including accidental damage protection. Each incident carries an excess.
What happens if my iPhone is damaged?
If your iPhone has been damaged and you don’t have AppleCare+, your repair fee will vary, depending on the repair. These out-of-warranty prices are for repairs made by Apple. Apple Authorised Service Providers may set their own fees.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date when you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Is AppleCare+ covered by warranty?
Apple-branded accessories, including the power adapter, are covered by our warranty and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. For details, contact your network provider, Apple or an Apple Authorised Service Provider.
Does Apple warranty cover battery failure?
The Apple Limited Warranty covers a battery that fails from an issue in manufacturing, but it doesn’t cover batteries that wear out from normal use. If your iPhone is covered by an AppleCare plan and the battery holds less than 80 per cent of its original capacity, we’ll service your product at no charge.
