Write your RMA number on the outer box of your shipment. This helps our repair team quickly and easily identify your product for repair. Purchase a shipping label with a tracking number.
How do I request an Asus repair service?
Complete with a 90-day warranty on genuine ASUS parts, ASUS Repair Services are the safest and surest way to fix your ASUS device. How do I request an ASUS Repair Service? First, complete a hardware diagnostic on the new and improved MyASUS app. You can also receive complimentary support by contacting our team to help you troubleshoot.
How do I get help with my Asus product?
We apologize for any inconvenience this may cause and we appreciate your patience during this time. Please observe the following Self-Service quick links to get support and service assistance with your ASUS product right away. You may also reach out to ASUS via online chat or via the MyASUS app . Thank you.
Where can I find service locations for Asus products?
Find service locations - USA | Official Support | ASUS USA Home > Support > [Page Name] > [level 1] > [level 2] > [model] Find service locations
What is the best way to ship my Asus product?
Use ASUS-recommended packing materials. The best resources to ship your product are protective packing wrap, buffer, and heavy-duty box materials that are comparable to the original product packaging. Please note that we do not advise you to use your original retail box, as any packaging sent with your product will not be returned to you.
How much does ASUS laptop repair cost?
It costs an average of $60 per hour for computer repair. Hourly rates range from $45-$50 on the low end and $85-$90 on the high end.
How do I file a claim with ASUS?
How To Claim Your ASUS Warranty Over the PhoneCall 1-888-678-3688.Inform the customer care agent that you wish to claim a warranty.Tell them about the issues your product is experiencing.Provide them with the purchase and warranty info.Follow further instructions.
How long does it take ASUS to repair laptops?
About 5 business days for actual repairs and shipping, factor in 1-2 weeks depending on your location. Had to RMAs with that amount of time. Of course it also depends on your product and parts availability.
Does ASUS Support Right to Repair?
Official Support | ASUS USA. ASUS is proud to offer you a speedy, convenient option for notebook repair. Once ASUS confirms a component failure on your CSR-eligible notebook, we will send out the replacement part to you at no cost. Then, you can exercise your right to repair with ASUS.
Can ASUS repair my laptop?
Receive the most-trusted repair support from ASUS Repair agents. Genuine parts and accurate diagnosis keep your favorite ASUS products running longer for less. If your device is in-warranty and in need of service, let our ASUS-certified product experts service your unit free of charge.
How long is ASUS warranty laptop?
12 months warranty from the Date of Purchase. This warranty is given independently of any statutory warranty that may apply in the country of purchase and does not affect or limit such statutory warranty in any manner whatsoever.
How much is ASUS diagnostic fee?
Only ASUS trained technicians will handle your device repairs. A $50 Diagnostic fee will be charged to the customer prior to actual quotation.
Can I return my ASUS laptop?
7 Working Days from the date of E-store Invoice or Delivery date. Original packing and accessories must be returned along with the defective products. Original E-store invoice share to Service partner at the time of service. Products found to have no faults, will be returned to the customer without service charges.
How do I contact ASUS?
[email protected] / Customer service email
How good is ASUS warranty?
Most Asus laptops come with a one-year standard warranty. However, some laptops might have longer warranties depending on the line. Included in the coverage is accidental damage and free two-way shipping. And if you ever need to update the storage or RAM, you can do so without fear of voiding the warranty.
Is ASUS a good laptop?
SquareTrade reports that only Asus and Toshiba are the most reliable laptops, with only less than 16% having a hardware malfunction over three years after purchase. PC Magazine also reports that Asus was the third-most reliable laptop in 2020, bested only by Apple and Microsoft.
Do ASUS laptops have warranty?
Asus guarantees that the Asus Notebook that you have purchased are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts from the date of purchase. Your sales receipt, showing the date of purchase , is your purchase date proof .
How do I claim warranty on MyASUS laptop?
Go to the Warranty Status Inquiry page of the ASUS official website. Enter your serial number① and check the box to ASUS Privacy Policy②, then click [Submit]③.
How does ASUS warranty work?
If the Product fails during normal and proper use within the Warranty Period, ASUS will repair or replace the defective parts of the Product, or the Product itself, with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied.
How good is ASUS customer service?
Is Asus customer service good? 2020 rating. At the conclusion of last year's Tech Support Showdown, Asus fell into the middle of the pack at 5th place.
How do I claim warranty on MyASUS router?
How to claim ASUS Perfect Warranty? Customer shall visit any of the authorized ASUS Service Centers in Malaysia or Brunei along with the damaged unit and purchase receipt/invoice from the retail stores where the unit is purchased at.
How to contact Asus support?
Contact ASUS Support at 1-888-678-3688 for questions. 2. Prepare. Backup your data and remove system passwords. ASUS, its affiliates, and contractors are not responsible to you or any third party for loss of data. Any operating system passwords for your device must be removed to prevent delays in repair.
What materials do you need to ship an Asus laptop?
Use ASUS-recommended packing materials. The best resources to ship your product are protective packing wrap, buffer, and heavy-duty box materials that are comparable to the original product packaging. Please note that we do not advise you to use your original retail box, as any packaging sent with your product will not be returned to you.
Does Asus support third party software?
Do not include accessories or third party add-ons. ASUS is not responsible for third party software or hardware installed outside of original manufacturer’s specifications. Any accessories sent in with your product that are not requested by our support team will not be returned. 3.
Does Asus ship with FedEx?
Consider purchasing an ASUS Approved Shipping Label. For the best shipping experience, ASUS is proud to offer you approved shipping labels in partnership with FedEx. These labels offer simplicity and convenience at exclusive, fixed pricing for every product we support. Expedited shipping also available.
Does Asus support warranty?
ASUS Support is proud to service your device through the lifetime of your warranty. If you require diagnostic or repair from our expert service depot, please read the following instructions to properly package your ASUS product for shipment.
Does Asus ship with tracking number?
ASUS recommends only using trackable shipping options and that you retain a copy of your tracking number for your records. Confirm shipment address. Verify that your shipping label is properly addressed to our ASUS Repair Center. Incorrect addresses will result in significant service delays.
