Chaco makes the process easy: You simply send your old sandals to the ReChaco facility in Rockford, Michigan, where restoration specialists can replace the shoe’s webbing, attach a new outsole, replace buckles and make other repairs. How do I keep my Chacos from rubbing?
Full Answer
How do I get my Chaco parts repaired?
All other Chaco products are either not repairable or have minimal repairability. For information on these Chaco styles please call ReChaco customer service at 1-888-211-9211 ext. 2 Which Parts would you like repaired? Please select at least one part to repair.
Does Chacos charge for warranty repairs?
While there is no charge for a warranty repair or replacement, if we determine that your footwear is not covered under warranty, we will repair them for a fee. For questions about our product warranty or to speak with a specialist, contact us at (888) 211–9211 or [email protected] .
Where can I get my Chaco sandals repaired?
And now, we've got a new and improved space, so we can keep repairing your well-loved Chaco sandals, right here in Rockford, Michigan. Take look inside our new ReChaco facility.
What happens if a Chaco product fails?
If a product fails because of a defect in materials or the quality of workmanship, we will repair or replace it free of charge. Please note the following guidelines when considering whether a product is covered: Chaco product must be evaluated by our specialists first-hand for warranty determination.
Does REI repair Chacos?
Chaco makes the process easy: You simply send your old sandals to the ReChaco facility in Rockford, Michigan, where restoration specialists can replace the shoe's webbing, attach a new outsole, replace buckles and make other repairs.
How much does it cost to resole a pair of Chacos?
Repairs cost $40 for resoling and $36 for rewebbing if the shoes are not covered by Chaco's lifetime warranty. Once sandals are received, turn-around time is approximately five business days. www.chacousa.com.
How long does it take to repair Chacos?
Average in-house turnaround time for repairs is 10 business days after receiving sandals.
How do you replace Chacos?
While there is no charge for a warranty repair or replacement, if we determine that your footwear is not covered under warranty, we will repair them for a fee. For questions about our product warranty or to speak with a specialist, contact us at (888) 211–9211 or [email protected].
How long do Chaco sandals last?
10 yearsSee, Chaco sandals have earned a reputation for exceptional durability, and it's not uncommon that a pair can go 10 years without the footbeds or straps needing to be replaced. But as any Chaco fan can tell you, all that relentless use over a long period of time can leave them with a pretty distinct and funky smell.
When did Chaco stop using Vibram soles?
Q: Where did the Vibram soles go? A: Standard Chacos are now made with ChacoGrip Rubber, a proprietary outsole introduced in 2016. It features a new tread design that essentially is a combination of the best elements of the old outsole styles.
Do Chacos mold to your feet?
So definitely buy the Z/Cloud sandals for the most comfortable Chacos. You may have seen some people online recommending that you put your Chacos in the oven on a low temperature for a few minutes to soften up the footbed so that it molds better to your feet.
Are Chacos better with or without the toe strap?
The toe loops are worth it but take some getting used to! They are definitely more comfortable if you are going to be doing a lot of hiking/backpacking in your sandals. On steep inclines, I really notice the difference in how much less my foot slides around and how much more secure/stable my footing feels.
Can you wear Chacos in water?
Are Chaco sandals waterproof? Our sandals are fit for any adventure in or around water! Our Z/Sandals feature a waterproof PU footbed and quick drying polyester straps. The Chaco Z sandal was originally invented as a rafting sandal, so water is in our DNA!
What is covered under Chaco warranty?
Chaco products are warranted to be free of defects in materials or workmanship for the life of the product. We stand behind our products. If a product fails because of a defect in material quality or in the quality of the workmanship, we will repair or replace it. This warranty does not apply to problems with fit.
How do you fix a broken sandal strap?
0:427:09How to repair a shoe strap that has come loose. - YouTubeYouTubeStart of suggested clipEnd of suggested clipNow i'm just taking a flat screwdriver to feed this underneath. Right so i fed that underneath.MoreNow i'm just taking a flat screwdriver to feed this underneath. Right so i fed that underneath. There there's a couple of layers. There.
How do I fix my Chaco straps?
0:010:36Adjusting Chaco Sandals with a Toe Loop - YouTubeYouTubeStart of suggested clipEnd of suggested clipNow that they're loose get in there once you're in it's time to tighten it start with the toe strapMoreNow that they're loose get in there once you're in it's time to tighten it start with the toe strap and the opposite direction easy send it then the top strap.
Can you replace the footbed of chacos?
Chaco Repair Yes, we are able to repair soles and straps on our 'Z' sandals along with some other minor repairs to other models.
How do you reattach Chaco soles?
1:366:40Shoe Goo Repair Glue for Chacos Boots Jordans Nike SandalsYouTubeStart of suggested clipEnd of suggested clipYou also will need like a flat plastic spoon or a knife or something to spread the shoe goo on i'mMoreYou also will need like a flat plastic spoon or a knife or something to spread the shoe goo on i'm gonna open my shoe goo. Put some on the end.
What is covered under Chaco warranty?
Chaco products are warranted to be free of defects in materials or workmanship for the life of the product. We stand behind our products. If a product fails because of a defect in material quality or in the quality of the workmanship, we will repair or replace it. This warranty does not apply to problems with fit.
What is ReChaco?
ReChaco is our program to repair our most iconic sandal: the Z. So you and your pair can keep the adventures going. By repairing instead of rebuying, we keep Chacos out of landfills, use less water from the rivers we explore, and make less of an impact on planet earth.
Why do people buy Chaco sandals?
People buy Chaco sandals for their durable structure and their long life. The American Podiatric Medical Association has given Chaco sandals their seal of approval. Clean the remainder of the sandal sole with a dish soap mixture and dry well. Take a sharp utility knife and cut off the old sole of the sandal. Find a file with a medium grain and ...
How long does it take for contact cement to dry?
Check to see if the contact cement has dried after a 24-hour period. Walk in the sandals to release any air pockets that still exist.
How to contact MyChacos?
If you have any questions or concerns about your MyChacos purchase, please contact our customer service team at 1-888-211-9211. The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document.
How long does it take to cancel an exchange order?
Exchange orders will be cancelled after 21 days if not received. Start Your Return.
Do you keep a copy of return documentation?
Please keep a copy of return/exchange documentation for tracking purposes .
