What do I do?
- Find a service center. The benefit of having a drone from a company with a global presence like DJI is that you can probably find a service center in ...
- File a repair request. To formally begin the repair process, you need to file an online repair request on the DJI website. ...
- Ship out your drone. ...
- Agree to the repair costs. ...
- Monitor your drone’s status. ...
Full Answer
How much it costs to repair DJI Mavic Air drone?
The service costs $65 an hour – the total work took two hours, added $130 to the cost. Total Repair Cost: $283; Those of you who have DJI Care, if the crash is covered, you only pay up to the warranty. (Varies by drone but for example the Mavic replacement with DJI Care is $79 for the first drone; $139 for the second.)
How much does DJI repair cost?
DJI Repair Costs The service costs $65 an hour – the total work took two hours, added $130 to the cost. Those of you who have DJI Care, if the crash is covered, you only pay up to the warranty. (Varies by drone but for example the Mavic replacement with DJI Care is $79 for the first drone; $139 for the second.)
How is about DJI refurbished drones?
DJI's range of enterprise drones has a new flagship in the shape ... comes a new IP54-certified RC Plus controller that can be used in heavy rain, with a 7-inch 1,920 x 1,200-resolution ...
Which DJI drone is best for You?
offering hands down one of the best DJI drone deals you'll find today. While our review of this nifty little flyer goes into much deeper detail, there's plenty to be excited about on this one. DJI produces some of the best drones around and even their ...
How do I send DJI for repair?
If you want to replace a severely damaged battery, please complete your online registration and visit: https://www.dji.com/support/product to send us an email including the photos of the battery, battery's serial number and case number (obtained after registration).
How do I send my drone back to DJI?
If you would like to apply for a return and refund, please request refund within 14 calendar days of receiving your product(s). Log into your DJI account. Go to “My Orders”. Find the order you would like to return and click “Details”.More items...
Does DJI fix broken drones?
If your drone is damaged in use, you can have DJI repair your drone through DJI Repair Service (not free). You can also purchase a DJI Care Refresh plan to cover repairs or replacements.
How much does DJI repair cost?
Standard DJI Repair Service FeePartTime in HoursService Fee in USDBattery0FreeGimbal or Remote Controller1$65Aircraft2 (Phantom and Mavic series)$1303 (Inspire series)$195
How long is DJI warranty?
DJI Care is valid for one year. If you buy DJI Care separately (i.e. after purchasing the aircraft), the period of validity begins from the date of purchase. If you buy DJI Care with a new aircraft, the period of validity begins two days after the aircraft is shipped.
Can I keep a drone I found?
Stay put. If you find a drone that just crashed a few minutes ago, then it would be best to keep it at its original location for at least a few hours. Almost every single drone pilot will make an effort to locate a crashed drone based on its last GPS position or camera capture.
How long does DJI take to repair drones?
Hi there,I sent my drone mini 2 to an official DJI repair center in Germany and my drone was accepted at the 12 of March. The repair should take about 1-2 weeks but I'm already waiting 3 weeks for my drone to arrive.
Can a crashed drone be repaired?
After a crash, you can recover your drone either by using its GPS or any other tracking device you might have attached to it. Once you have your drone in hand, remove its battery first, then check for visible damage. Do not overlook anything, including dents, external or internal swelling, etc.
How long does DJI care repair take?
Good day. Upon receiving the Mavic Pro it will take 5 to 7 business day for you the get the drone back.
Is DJI repair free?
Your aircraft will always be repaired for free as long as repair costs and aircraft conditions satisfy DJI Care coverage requirements.
How often should you service your drone?
Every 10-20 battery cycles (or every 3 months if you're not flying that often), discharge the battery and then fully recharge it. Every 200 flights, change the propellers. Brushless motors are extremely low maintenance devices. They should last a very long time.
Does DJI care cover crashes?
DJI Care Refresh covers you against user error, signal interference, collisions, water damage, and drop damage. This means you can focus on making the best shots you've ever created.
How do I Return home to DJI Mavic?
0:5311:12How Return-to-Home (RTH) Works in the DJI Go 4 App - YouTubeYouTubeStart of suggested clipEnd of suggested clipExperience. Easier too an example of that is if i'm flying relatively far away and i'm at the end ofMoreExperience. Easier too an example of that is if i'm flying relatively far away and i'm at the end of a really long session all i need to do is press the return to home button on my controller.
Can I Return DJI?
For refund of DJI Care, you must include the valid proof-of-purchase or receipt, poof of successful return of the aircraft and the S/N of the returned aircraft and gimbal. Failure to include items requested in this section may prevent or delay your refund or replacement.
Which DJI drones have Return to home?
My top 7 RTH drones in 2021DJI Mini 231 min10 kmMavic Air 234 min10 kmWaterproof Spry+17 min0.5 kmAutel Evo 240 min9 kmHubsan Zino20 min1 km4 more rows
How do I get my drone back?
Given Below are a Couple of Ways You can Use to Find a Lost DroneReturn Home Button.Follow the Path of the Drone.Find the GPS Coordinates.Take Help from Your Drone Buddy.Use the Brand Application to Find the Drone.Use the Internet to Find Your Drone.Look for Lights During the Night.More items...•
How long does it take to repair a DJI?
You will only need to input the case number of your request to see a detailed timeline of the process, as well as an estimate of when the repair will be finished. Based on past performance, the whole process typically takes 4 to 6 weeks.
What is the warranty on a DJI drone?
The standard warranty guarantees that you received your DJI drone free from manufacturing or material defects. If your drone should fail due to defects of this nature, then you may have your drone repaired at no extra cost. Even the cost of two-way shipping of the drone will be shouldered by DJI if your circumstances are within the coverage of the standard warranty.
How much does it cost to repair a Phantom 4 Pro?
For the Phantom 4 Pro, repairing the gimbal and camera will cost an intimidating $699, while the aircraft’s main control board will cost $261. The page also indicates how many hours it typically takes to repair any particular drone model. DJI charges $65 per hour of repair service.
How much does it cost to repair a drone?
For instance, repairing the main control board of the Mavic Pro will cost $288 while the gimbal camera and gimbal arm will cost $159. These costs can skyrocket for higher-end drones. For the Phantom 4 Pro, repairing the gimbal and camera will cost an intimidating $699, while the aircraft’s main control board will cost $261.
What to do before returning a drone?
One thing to remember before you make your maiden flight with your newly returned drone is to calibrate everything : the IMU, compass, gimbal, and remote controller. Many drone owners have found that individual components of their returned drones were out of calibration upon return.
How long does it take to ship a drone?
Shipping does not normally take longer than 7 days. Of course, this can vary based on your location and the location of the service center.
Can I claim drone repairs from my warranty?
If you have only had your drone for a few days, and you are certain that your drone has not figured into any accidents or crashes, then chances are good that you can still claim drone repairs from your standard warranty. In any case, it is best to contact DJI Support with the specifics of your situation.
What is DJI support?
DJI Support is your go-to source for answers to any questions you may have about DJI products. Whether you are just a beginner or an experienced pilot, our tips and tutorials are here to help.
What to do if your drone crashes?
To do so, contact one of our customer service staff members, or fill in and submit an online repair request form.
How to sync flight logs on DJI Go 4?
How to Sync Flight Logs in DJI GO and DJI GO 4. DJI GO — Simply tap on the Flight Recorder icon at the upper left corner of your screen. DJI GO 4 — Start off by tapping the Settings icon in the upper right corner. Then proceed to tap on the Flight Recorder icon.
What time does Dji fly?
Users with geozone or flight restriction-related questions can send e-mails to [email protected]. Service Time in Different Zones: North America — Monday to Friday, 9:00AM to 5:00PM (GMT-8) Europe — Monday to Friday, 9:00AM to 3:00PM (GMT+2) Japan — Monday to Friday, 9:30AM to 6:00PM (GM T+9) 3. Phone.
How to check repair status?
To check your repair status, you can visit Repair Progress Inquiry. Have your case number and serial number ready as you’ll need both to process the inquiry.
Do I need a DJI account to use the DJI Forum?
To use DJI Forum, you’ll need a DJI account. You can quickly create one or log in to your existing account to start speaking with other knowledgable DJI product users.
Why do we need serial number for drones?
Providing us with the serial number makes things much quicker and lets us know the service plan information of your drone, which we’ll need to process it for repair.
What is the phone number for Dji?
If you have any questions, please call + 852 3060 6038 or contact customer service email: [email protected] , we will serve you wholeheartedly.
Can I share my DJI data with a third party?
Your personal data will not be shared with any third-party companies. For more details, please check the DJI Privacy Policy.
