how to send hp laptop for repair

Full Answer

How do I get my HP laptop repaired?

Contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center. If a repair is needed, they will schedule a pick-up of the notebook PC. The repair generally takes 5-10 business days including shipping.

What are the conditions for sending my HP notebook PC to repair?

By sending your HP notebook PC to HP to be repaired, you agree to the following conditions: It is your responsibility to backup your data. This includes hard drives, ROM chips, flash cards, etc. HP Engineers have requested that if possible both diagnostics and the recovery be run before sending the notebook PC in to service for any reason.

How to schedule a repair with an HP certified repair center?

By using an HP certified repair center, you can be assured your notebook PC will be repaired correctly. How to schedule a repair? Contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center.

How do I contact HP for a service request?

On that page is a paragraph with information on how to contact HP for a service request: For service in Canada and the United States, contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center.

Can I send my HP laptop to get fixed?

Contact HPto schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center. If a repair is needed, they will schedule a pick-up of the notebook PC. The repair generally takes 5-10 business days including shipping.

How do I get my HP laptop repaired under warranty?

To obtain hardware warranty service, call Customer Care or a participating authorized HP Personal Computer Repair Center at one of the numbers listed later in this document. Use the HP Customer Care number during and after your product's warranty period. Support is provided free of charge during the warranty period.

What should I do before I send my laptop for repair?

Here are the five things you need to consider before taking your computer in for repair.Be selective with whom you entrust your device. ... Make sure you have a data backup. ... Remove any personal data before repair, or make sure it is encrypted. ... Keep your software keys. ... Make it as easy as possible to access your device.

How much does HP charge to fix a laptop?

HomeAdvisor says that laptop repair generally costs about $60 per hour, with prices ranging from $45 per hour to $90 per hour. HomeGuide says the average rate is $65 per hour....Replacing a laptop keyboard$100-$120Replacing a laptop's hard drive$110-$179 (depending on the size of the drive)6 more rows

How do I submit a warranty claim to HP?

To file a warranty claim for your HP product, you can dial 1-800-474-6836, explain your issue, and request warranty service. An HP agent will give you further instructions.

How long is HP laptop warranty?

HP's standard one-year limited warranty covers for repairs or replacement of parts that are deemed defective. Some of the issues or damages covered by the limited warranty include: The hard drives (or SSDs) of HP laptops are covered against failure during the warranty period.

Do laptop repairs need your password?

Most computer technicians will ask you for your login password when they take your device for repairs.

Should I remove my hard drive before repair?

Talk to your repair company. As others have said, removing the hard drive is the only way to be certain that your data won't be modified or accessed. Although the work being done mainly involves hardware, having no hard disk may inhibit the repair company's ability to check that their work was successful.

How do I protect my data when sending a laptop for repair?

4 Precautions to take before sending your Laptop or Computer for...Put Sensitive Data and Information in the cloud.Make your Laptop or PC accessible.Remove all Sensitive information.Backup.

How can I repair my laptop?

2:406:09How to Fix your Laptop - YouTubeYouTubeStart of suggested clipEnd of suggested clipYou better buy a new cable or computer in some other cases your connectors like usb could have beenMoreYou better buy a new cable or computer in some other cases your connectors like usb could have been broken off the board and usually you can solder them back on the board.

How much does it cost to service a laptop?

Average Computer Repair CostsCost CategoryCost per HourAverage$60High$90Low$45Apr 28, 2021

How do I fix my black screen on my laptop?

Fix 6. Reset Your PC to Fix Laptop Black ScreenPress the Windows logo key and L on your keyboard. ... Reset your PC by holding the "Shift" key while you click the "Power" button > "Restart" in the lower-right corner of the screen. ... From the options screen, choose "Troubleshoot > Reset this PC".

How does HP warranty work?

Your HP Limited Warranty may include a pick-up and return warranty service. Under the terms of pick-up and return service, HP will pick up the defective HP Hardware Product from your location, repair it, and return it to your location. HP will incur all repair, logistics, and insurance costs for this service.

Does laptop warranty cover physical damage?

Physical damage is not covered under warranty.

What counts as accidental damage laptop?

Cracks, Scratches, or Broken glass In general, cracked, or broken glass is considered accidental damage and is not covered under the standard warranty.

Does HP warranty cover accidental damage?

Accidents happen, but fortunately your device is protected. HP will repair or replace your device if it's been damaged from any accidental drops, spills, or electrical surges.

How does HP pick up a laptop?

HP uses a HP Certified Courier (e.g., Federal Express) to pick up the notebook PC where you designate you would like them to pick it up. When the HP Certified Courier arrives to pick up your HP Notebook do not release the notebook to the courier until he has provided a tracking number to you. The CSO number should be plainly viewable on the outside of the box. If the HP Certified Courier does not provide a receipt with a tracking number, do not allow them take the notebook PC. Additionally, due to parts back orders, shipping issues, or circumstances beyond HP's control your repair may require additional time. In these situations, you will be notified.

Why use a HP Certified Repair Center?

They only use HP certified parts for the repair. By using an HP certified repair center, you can be assured your notebook PC will be repaired correctly.

How long will the repair take?

Repairs generally take 5-10 business days. Use the HP Repair Status web site to track the progress of your repair. Due to parts back orders, shipping issues, or circumstances beyond HP's control your repair may require additional time. In these situations, you will be notified by HP.

How to schedule a repair?

Contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center. If a repair is needed, they will schedule a pick-up of the notebook PC. The repair generally takes 5-10 business days including shipping.

What is HP Out of Warranty?

HP Out of Warranty Services provides you with easy access to our expert technicians who can quickly troubleshoot and fix your product, fast – often by the next business day.

How long is HP phone warranty?

Covers replacement of defective components during intervention (excluding consumables) and includes a 90-day warranty on labor and replaced parts.

What does an HP engineer do?

An HP engineer will visit your site to perform standard maintenance, replace consumable parts and recycle old replaced parts.

How long is a like new replacement warranty?

Like new replacement product with 90 day warranty and next business day delivery. Covers shipping costs of like-new replacement device with a pre-paid shipping label for return of your original product.