Full Answer
How do I get my HP laptop repaired?
Contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center. If a repair is needed, they will schedule a pick-up of the notebook PC. The repair generally takes 5-10 business days including shipping.
What are the conditions for sending my HP notebook PC to repair?
By sending your HP notebook PC to HP to be repaired, you agree to the following conditions: It is your responsibility to backup your data. This includes hard drives, ROM chips, flash cards, etc. HP Engineers have requested that if possible both diagnostics and the recovery be run before sending the notebook PC in to service for any reason.
How to schedule a repair with an HP certified repair center?
By using an HP certified repair center, you can be assured your notebook PC will be repaired correctly. How to schedule a repair? Contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center.
How to find out if your PC needs a repair?
Scan your PC to find out if your PC needs a repair, run HP PC Hardware Diagnostics for Windows support tool. It can find and fix problems or provide a code to help you get a repair started easily online. HP PC Hardware Diagnostics for Windows comes pre-installed on new HP computers, but if not on yours, download below:
How do I send my HP computer for repairs?
How to schedule a repair? Contact HPto schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center. If a repair is needed, they will schedule a pick-up of the notebook PC.
Can a HP laptop be repaired?
It can find and fix problems or provide a code to help you get a repair started easily online. HP PC Hardware Diagnostics for Windows comes pre-installed on new HP computers, but if not on yours, download below: Test includes: Battery & Power.
How do I get my HP laptop repaired under warranty?
To obtain hardware warranty service, call Customer Care or a participating authorized HP Personal Computer Repair Center at one of the numbers listed later in this document. Use the HP Customer Care number during and after your product's warranty period. Support is provided free of charge during the warranty period.
What should I do before I send my laptop for repair?
Here are the five things you need to consider before taking your computer in for repair.Be selective with whom you entrust your device. ... Make sure you have a data backup. ... Remove any personal data before repair, or make sure it is encrypted. ... Keep your software keys. ... Make it as easy as possible to access your device.
How much does HP repair cost?
HomeAdvisor says that laptop repair generally costs about $60 per hour, with prices ranging from $45 per hour to $90 per hour. HomeGuide says the average rate is $65 per hour....Replacing a laptop keyboard$100-$120Replacing a laptop's hard drive$110-$179 (depending on the size of the drive)6 more rows
How long should a laptop repair take?
As a rough guide, a laptop motherboard repair or replacement will normally take between 3 to 14 working days to complete.
How do I file a claim with HP?
To file a warranty claim for your HP product, you can dial 1-800-474-6836, explain your issue, and request warranty service. An HP agent will give you further instructions.
How long is HP laptop warranty?
HP's standard one-year limited warranty covers for repairs or replacement of parts that are deemed defective. Some of the issues or damages covered by the limited warranty include: The hard drives (or SSDs) of HP laptops are covered against failure during the warranty period.
What is covered under HP warranty?
With the standard one-year limited warranty (opens in new tab), you will be covered for repair or replacement of parts deemed defective. The warranty does not cover accidents, abuse or use of an HP product outside of the standard-use instructions included with the product.
Do laptop repairs need your password?
Most computer technicians will ask you for your login password when they take your device for repairs.
Should I remove my hard drive before repair?
Talk to your repair company. As others have said, removing the hard drive is the only way to be certain that your data won't be modified or accessed. Although the work being done mainly involves hardware, having no hard disk may inhibit the repair company's ability to check that their work was successful.
Is it safe to repair laptop?
It is always better to send your laptop or PC to a trusted and certified repair center. A bad intentioned repair person can install spying tools or install malware software and can even find out your private information.
How long does HP repair take?
Repairs generally take 5-10 business days. Use the HP Repair Status web site to track the progress of your repair. Due to parts back orders, shipping issues, or circumstances beyond HP's control your repair may require additional time. In these situations, you will be notified by HP.
How much does it cost to fix a laptop hard drive?
Hard Drive Repair Cost The total cost of replacing a hard drive is about $200. This price includes the cost of the hard drive, which is between $60 and $100. It also takes about two hours of labor, for an average cost of $120.
How do you fix a black screen on a HP laptop?
0:054:27HP Laptop Starts but No Display | Black Screen | @HPSupportYouTubeStart of suggested clipEnd of suggested clipIf your laptop has a removable battery slide the battery release latch and then remove the battery.MoreIf your laptop has a removable battery slide the battery release latch and then remove the battery. Press and hold the power button for 15 seconds reconnect the power adapter to the laptop.
How long is HP laptop warranty?
one-year warrantyAll consumer PCs and printers come with a standard one-year warranty. Care packs provide an enhanced level of support and/or an extended period of coverage for your HP hardware. All commercial PCs and printers come with either a one-year or three-year warranty.
How does HP pick up a laptop?
HP uses a HP Certified Courier (e.g., Federal Express) to pick up the notebook PC where you designate you would like them to pick it up. When the HP Certified Courier arrives to pick up your HP Notebook do not release the notebook to the courier until he has provided a tracking number to you. The CSO number should be plainly viewable on the outside of the box. If the HP Certified Courier does not provide a receipt with a tracking number, do not allow them take the notebook PC. Additionally, due to parts back orders, shipping issues, or circumstances beyond HP's control your repair may require additional time. In these situations, you will be notified.
Why use a HP Certified Repair Center?
They only use HP certified parts for the repair. By using an HP certified repair center, you can be assured your notebook PC will be repaired correctly.
How to schedule a repair?
Contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center. If a repair is needed, they will schedule a pick-up of the notebook PC. The repair generally takes 5-10 business days including shipping.
How long will the repair take?
Repairs generally take 5-10 business days. Use the HP Repair Status web site to track the progress of your repair. Due to parts back orders, shipping issues, or circumstances beyond HP's control your repair may require additional time. In these situations, you will be notified by HP.
How to check multiple devices?
If necessary, Select your Country on the main website page or at the bottom (click Flag) Scroll down > To the right of Check multiple warranties, Click Continue. Enter the Serial Number and Country for one or more devices / systems to be checked.
Does HP have a chat service?
Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted. HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
Does HP warranty cover hardware?
This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
