Full Answer
Where can I Send my iPhone for repairs?
You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
Can I get a replacement iPhone before I return it?
We can send you a replacement iPhone before you return your product to us. We'll include packaging to return your damaged or non-working product. Contact Apple to make an Express Replacement Service request. Check your service and support coverage. Call Apple to set up an express replacement.
How long will my iPhone repair take?
How long will my iPhone repair take? The Apple Store and many of our Apple Authorised Service Providers offer same-day service for some repairs, such as screen repair. If you send your iPhone directly to an Apple Repair Centre or if your technician needs to deliver it for you, it will be ready for pick-up in approximately 6-8 days.
How do I get a replacement iPhone from Apple?
Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPhone right away and include packaging to return your damaged or non-working product. Contact Apple to make an Express Replacement Service request. Check your service and support coverage. Call Apple to set up an express replacement.
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How do I send my iPhone back to Apple?
Use the Print Return Label button and attach your pre-paid shipping label and any hazmat labels to the outside of your shipping box. Then send your item back to Apple by scheduling a pickup with the shipping carrier or dropping off the package at any of the carrier's locations.
How do I submit a repair to Apple?
Apple RepairSend your product to Apple. Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. ... Find an Apple Authorized Service Provider. ... Visit a Genius at an Apple Store.
What should I do to my iPhone before sending it for repair?
Before you send your deviceBack up your iOS device. To protect your data, erase your iOS device.Remove your iOS device from your Apple ID device list.Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place.
How long does it take to send a phone to Apple for repair?
Takes usually less than 5 business days from start to finish to get your replacement. Things happen, call AppleCare, give them your Repair ID number and see if they can tell you what the delay was for. thank you, just got off the phone with applecare and he was the response.
How long do Apple repairs take?
The Apple Store and many of our Apple Authorised Service Providers offer same-day service for some repairs, such as screen repair. If you send your iPhone directly to an Apple Repair Centre or if your technician needs to ship it for you, it will be ready for pickup in approximately 6-8 days.
How do I return an Apple repair box?
0:078:50AppleCare Replacement- how the mail in process works - YouTubeYouTubeStart of suggested clipEnd of suggested clipThey're gonna send you a box. And this box is wearing a put your iPhone it and send it back intoMoreThey're gonna send you a box. And this box is wearing a put your iPhone it and send it back into Apple. Once you receive the box you put your iPhone in and you send it back to Apple.
Should I wipe my iPhone before sending it for repair?
Before you send your device To protect your data, erase your iOS device. Remove your iOS device from your Apple ID device list. Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place.
Should I clear my phone before sending it for repair?
Best answer: If you're able to factory reset your device before sending it in, as well as remove or wipe your eSIM card, then yes. However, if the phone is too damaged to turn on, there is a risk of someone accessing data even if you remote-wipe it.
Can phone repair shops steal data?
"However, there's still that small chance that you're taking your phone to a place where a dishonest repair tech will snoop on your phone's data or even steal it, so it really does pay to be cautious whenever you take your phone in for repairs," Tomaschek added.
How long is Apple iPhone warranty?
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law. Our warranty doesn't cover damage caused by accidents or unauthorized modifications.
What is covered under Apple warranty?
Apple warrants the Apple-branded hardware product and accessories contained in the original packaging ("Apple Product") against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user ...
How do I use my Apple warranty?
To obtain warranty service, contact Apple using the information described at www.apple.com/support/country. Proof of purchase may be required to verify eligibility. For product originally purchased in the U.S.A, Apple is Apple Inc. 1 Infinite Loop, Cupertino, CA 95014.
What is covered under Apple warranty?
Apple warrants the Apple-branded hardware product and accessories contained in the original packaging ("Apple Product") against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user ...
Does Apple warranty cover cracked screen?
If you have an AppleCare+ plan, you can use it to cover screen repair. AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee or deductible, depending on your plan.
How much does it cost to repair an iPhone screen?
between $129 and $329If your phone is out of warranty and you don't have AppleCare+, a screen replacement(Opens in a new window) will cost you between $129 and $329, depending on your model iPhone. Other types of hardware repairs start at $149 for an iPhone 4 and can run as high as $599 for an iPhone 11 Pro Max.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iP...
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technici...
How much do iPhone repairs cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by th...
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental...
How do I get Express Replacement Service?
Express Replacement Service is a benefit of AppleCare+ for iPhone. If you don't have AppleCare+, you might be able to purchase the express service...
How much does Express Replacement Service cost?
If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. If your device has accidental damag...
What are the charges on my credit card?
When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your pr...
Replacement values / temporary authorizations - United States
We’ll place a temporary authorization on your credit card until we receive and assess your original iPhone. If we receive your original product...
iPhone 13
iPhone model Replacement value iPhone 13 Pro Max 128 GB $ 1,099 256 GB $ 1,199 512 GB $ 1,399 1 TB $ 1,599 iPhone 13 Pro 128 GB $ 999 256 GB $...
iPhone 12
iPhone model Replacement value iPhone 12 Pro Max 128 GB $ 999 256 GB $ 1,099 512 GB $ 1,299 iPhone 12 Pro 128 GB $ 899 256 GB $ 999 512 GB $ 1,...
iPhone 11
iPhone model Replacement value iPhone 11 Pro Max 64 GB $ 999 256 GB $ 1,099 512 GB $ 1,299 iPhone 11 Pro 64 GB $ 899 256 GB $ 999 512 GB $ 1,19...
iPhone XS
iPhone model Replacement value iPhone XS Max 64 GB $ 999 256 GB $ 1,149 512 GB $ 1,349 iPhone XS 64 GB $ 899 256 GB $ 1,049 512 GB $ 1,249
iPhone XR
iPhone model Replacement value iPhone XR 64 GB $ 499 128 GB $ 549 256 GB $ 749
How do I get Express Replacement Service?
Express Replacement Service is a benefit of AppleCare+ for iPhone. Follow the steps below to take advantage of this service.
How much does Express Replacement Service cost?
If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. If your device has accidental damage, you’ll need to pay the "All Other Damage fee" listed in the AppleCare+ for iPhone Terms . Express Replacement Service is not available under the screen replacement or back glass damage service fee.
What are the charges on my credit card?
When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if both of these conditions are met:
Before you bring in your device
Follow these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or carrier. If your device won't turn on or respond, finish as many steps as possible:
Before you send your device
Follow these steps before you send your device in for repair or replacement. If it won't turn on or respond, finish as many steps as possible:
What is Apple certified repair?
Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
What is an independent repair provider?
Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple's warranty or AppleCare plans* but may offer their own repair warranty. *Unless required by law, repairs made by Independent Repair Providers are not backed by Apple.
Can you do more than shop and learn in an Apple Store?
You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.
How long will my iPhone repair take?
If you send your iPhone directly to an Apple Repair Centre or if your technician needs to deliver it for you, it will be ready for pick-up in approximately 6-8 days.
What happens if my iPhone is damaged?
If your iPhone has been damaged and you don’t have AppleCare+, your repair fee will vary, depending on the repair. These out-of-warranty prices are for repairs made by Apple. Apple Authorised Service Providers may set their own fees.
How much do iPhone repairs cost?
In some cases, a repair may be covered by the Apple warranty, AppleCare+ or consumer law.
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware cover from Apple, including accidental damage protection. Each incident carries an excess.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date when you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Does Apple warranty cover battery failure?
The Apple Limited Warranty covers a battery that fails from an issue in manufacturing, but it doesn’t cover batteries that wear out from normal use. If your iPhone is covered by an AppleCare plan and the battery holds less than 80 per cent of its original capacity, we’ll service your product at no charge.
Does the warranty cover damage caused by accidents?
Our warranty doesn’t cover damage caused by accidents or unauthorised modifications. See the warranty for complete details. You can check your cover status online and update your proof-of-purchase information if there’s an error in our records. If our warranty or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.
