Full Answer
How do I get my Samsung phone repaired?
Schedule a walk-in appointment at an authorized Samsung location near you. Stay home and ship your smartphone, tablet or wearable to us for a repair. Ship your device to the service center for repairs and get it back by mail. Arrange for a Samsung Certified Technician to visit you at home.
What should I do Before I Send my Device for repair?
Let's back up your data and secure your information before you send your device for repair. Following our recommended procedures will ensure your service goes quickly and smoothly. The first step is to select what type of service you'll be using.
How do I get my Samsung appliances serviced?
Schedule a visit with a Samsung-Certified-Pro to diagnose and repair your home appliance. Make a walk-in or curbside appointment at a repair center by you. All repair centers follow enhanced COVID-19 safety protocols. Schedule a walk-in appointment at an authorized Samsung location near you.
How do I request a service from Samsung?
Service Reservation Submit a service request and track your repairs at your own convenience - anytime, anywhere! Sign in using Samsung account or as a guest to proceed further. Sign in with Samsung account Please log in to register your product and request a service at your convenience. SIGN IN Don’t have a Samsung Account?
Is Samsung repair free?
If your Samsung smartphone or tablet has developed a fault (and hasn't been damaged accidentally), have it repaired under warranty, free of charge with Samsung Repair.
How long do Samsung repairs take?
Most Samsung official repairs take between one and two weeks. And the only real benefit to it is that if your phone is still under warranty, and the damage is not your fault, you can probably repair it for free.
Does Samsung replace defective phones?
To obtain assistance on where to deliver the Product, call Samsung Customer Care at 1-888-987-4357. Upon receipt, SAMSUNG will promptly repair or replace the defective Product.
How do I file a claim on my Samsung phone?
To file a claim, call us at 1-866-371-9501 or click below to make a claim online: For Galaxy S10 devices and any other eligible mobile phone enrolled after 4/4/19: https://www.asurion.com/samsung/.
Is Samsung repair genuine?
About Samsung Repair Repaired to factory standards using genuine Samsung parts, all work is fully guaranteed, and your Samsung warranty remains 100% intact. Just about any fault can be remedied in less than an hour including: Broken Screen (front and/or back)
How much is Samsung screen repair?
Galaxy accidental damage screen replacement pricingModelSamsung DirectGalaxy S9+$229.00Galaxy S9$219.00Galaxy S8+$229.00Galaxy S8 and Galaxy S8 Active$219.0038 more rows
Can I get my phone replaced under warranty?
A manufacturer's warranty is a promise from the manufacturer that, if it's within a given time period, they will repair or replace your phone in case of manufacturing defects. Many manufacturers also offer an 'extended mobile warranty' so you can protect your phone for longer.
How long is Samsung warranty?
Samsung typically puts a one-year manufacturer's warranty on its Galaxy flagships. The company says out-of-warranty issues like liquid damage and corrosion won't be eligible for same-day service but that other out-of-warranty damages, like cracked screens, can still be fixed at a uBreakiFix store.
How long does Samsung phone warranty last?
What Does Samsung Phone Warranty Cover? All Samsung mobile devices come with a manufacturer warranty, which lasts for 12 months. As for the cell phone accessories, the battery warranty expires after 12 months, while the charger and headset warranty coverage stops after six months.
What is not covered by Samsung warranty?
The warranty does not cover damages due to abuse, cosmetic damage, defects due to third party accessories, defects due to improper modifications (to hardware and software), purchase or use of product outside of the US, and normal wear and tear.
Does Samsung phone warranty cover cracked screen?
Cracked screens on Samsung devices are not covered under the Samsung Limited Warranty, but we can still assist you! Samsung replaces screens with genuine parts and warrants the repairs for the remainder of the original one year limited warranty or 90 days, whichever is longer, at a charge.
Is accidental damage covered by Samsung warranty?
Life happens but Samsung Care+ has you covered You'll stay protected beyond the standard warranty, with coverage for all accidental damage for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.
Getting ready for mail-in service
You should have already received instructions on how to package your device, but what should you do before you put it in the box? The following checklists will help make sure you include everything necessary for service and don't accidentally pack up anything you need to keep. Please contact us if you need any additional assistance.
Getting ready for carry-in service
You may already know where to take your device for service, but what do you need to do before you take it in? The following checklists will help make sure you don't forget anything.
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Mobile repair options
A mobile repair van comes to you on the day and repairs your product on-site.
How to back up the data on your device
There are a few different ways that you can back up the data on your device. Using your Google or Samsung account, an SD card, or using Samsung Smart Switch. Find out more about backing up your data.
How to remove your Samsung and Google accounts
For repairs to be made on your device, your Samsung and Google accounts must be removed. We cannot perform a repair if these accounts are still on your device. Find out more about removing your accounts.
Remove your accessories
If your accessories are unrelated to your repair then they should be removed, for example any phone cases or headphones.
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What is Samsung Helping Those Who Help Us?
Samsung’s Helping Those Who Help Us Promotion (the “Promotion”) will provide eligible First Responders, Healthcare Professionals and Teachers one (1) $49.99 cracked screen repair for a Galaxy S series device that is Galaxy S8 model year or later, or a Galaxy Note series device that is Galaxy Note8 model year or later (excluding Galaxy Fold, Galaxy Z Flip, Galaxy Z Fold2, all A & J models, and all Galaxy S and Galaxy Note models prior to S8). Eligible customers include Physicians, Nurses, EMTs, Medical Staff, Hospital Staff, Nursing Home Staff, Pharmacists, Law Enforcement, Firefighters including Volunteer Firefighters, and Teachers. Eligible customers who have opted in for marketing communications on their Samsung Accounts will also receive a $20 eCoupon to use on Samsung.com after their repair is complete, that can be used to purchase any accessory product worth $20 or more, for Mobile, TV or Appliances. The eCoupon will expire on June 30th, 2021.
When does the Samsung eCoupon expire?
The eCoupon will expire on June 30th, 2021.
What is excluded from Samsung promotion?
Promotion only applies to U.S. Samsung mobile cellular device models. Devices that do not power up, have liquid/corrosion damage, or are international models are excluded from this Promotion. Tablets, laptops, watches, and non-phone products are also excluded.
