All you need to do is package your console, print and apply the label to the package, and put it in the mail! With the repair package option we send you all the packaging and a pre-paid label. You package your console into the box, apply the label to the outside, and return it to us in the mail!
How do I get my PS4 repaired?
PlayStation 4 Repair. Starting a Repair is easy click here, or you can call 1-888-659-3487 for immediate help with the process. Package your device and insert a printed copy of the repair ticket. please make sure to include only the broken device that you want to repair.
Where can I find PlayStation repair service in my country?
Not in the US or Canada? To find repair service in your country, please visit the PlayStation.com country selector. We are currently experiencing delays in service. Expect extended turnaround times.
Can I Have my PlayStation 4 cleaned?
We offer a service to have your PlayStation 4 cleaned so you avoid having to do any reflows or reballs or any of those big repairs. Many of the repairs can be avoided with regular system clean up.
Can I replace the HDMI port on my PS4?
The HDMI port on your PlayStation 4 may fail. Don't worry we can replace it for you. The HDMI port can always be replaced with a new one as long as the motherboard has not suffered any major damage. We can probably assist you over the phone. Please ask for the remote assist option or you can come in for diagnosis here and repair.
Can I send my PS4 to get fixed?
If your device is still under warranty then the best option would be to send it in to Sony for warranty repairs. There are several exceptions to this however. If you have already removed the warranty stickers then Sony will charge for any repairs and in some cases probably will not accept the console at all.
How do I file a claim with PlayStation?
You must visit PlayStation Service Request Support or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.
Does Sony repair PS4 controller?
If your PlayStation 4 controller is still under warranty, contact Sony for repairs. The PS4 is still new enough to be covered by warranty if you purchased one within the last year. It's also possible to repair the controller in the second year if you have an extended warranty.
How long is Sony PS4 warranty?
This warranty is a thirty-six (36) month warranty and must be purchased within thirty (30) days from your original PlayStation 4 purchase date. The first twelve (12) months will run along side your standard Limited Warranty and extend for twenty-four (24) additional months.
How long is a PlayStation warranty?
Support. Sony Interactive Entertainment LLC ("SIE LLC") warrants to the original purchaser that this product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase.
How long is Sony factory warranty?
For Purchases in US and Puerto Rico only. Sony Electronics Inc. (for U.S. purchases) warrants this product ("Product") against defects in material or workmanship for two (2) years from original retail purchase when purchased directly from Sony or a Sony Retailer.
Does Sony fix controllers for free?
If your issue is still covered under your warranty, you can receive controller repair from Sony free of charge.
Does Best Buy repair ps4s?
We can install or repair thousands of products, no matter where you bought them. We offer a 90-day workmanship guarantee on all Geek Squad repairs.
Does Sony fix controllers?
At this time, Sony is willing to repair or replace the controllers as long as they are still under warranty, but owners will have to pay shipping to get the controller to Sony for that repair, as well as provide the box -- and it may take a few weeks to ship it there, have them repair it, and get it back.
How long will a PS4 last?
It has been almost 8 years since the first PS4 was released. On average, a PS4 can last 5 years at least. However, things could be different in certain cases. To make sure your PS4 can last longer, you need to take care of it in your daily life.
What is Sony's phone number for PS4?
1-800-345-7669Support. Tel.: 1-800-345-7669.
What does the PS4 warranty cover?
This warranty covers the free-of-charge repair or replacement for defects in material and workmanship within one year of the purchase date. This PS4 manufacturer warranty does not cover damage caused by: The use of your Sony product with incompatible or non-licensed products. Commercial use.
How do I contact PlayStation customer support?
Support. Tel.: 1-800-345-7669.
How do I get a refund from the PlayStation Store?
After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content, you will not be eligible for a refund unless the content is faulty. To request a refund for this type of content, please contact us.
How do I get a refund from PlayStation Store?
Here's what you should do:Head to the PlayStation support page.Choose Request a refund and then Refund Chatbot.In the new window select New refund request.Answer seven questions, and you will be transferred to an actual support agent.The agent decides whether you can get a refund or not.
How do I get a refund from PS4?
How to request a refund on a PS4 or PS5 gameGo to playstation.com/en-us/support/store/ps-store-refund-request/.Select Request Refund.
How long is PS4 repair warranty?
PS4 Repair done by the Pros! Rock solid repairs performed by Experienced Technicians, and back by our Above-Standard 6-Month Warranty!
What is included in repair price?
The repair price paid at the time of checkout ONLY includes repair services, parts, & labor required to repair the initial issue you are claiming. Please read our Terms & Conditions page for more information.
Can you ship a console to us?
With this option, you take care of all the variables involved with shipping your console to us for repair. You find suitable packaging to put your console in, and then purchase shipping from a carrier of your choosing. We do recommend a few guidelines to follow when packaging and shipping your console:
Can you send a console repair package?
With the repair package option we send you all the packaging and a pre-paid label. You package your console into the box, apply the label to the outside, and return it to us in the mail! It takes the hassle of finding the right box out of the repair process.
Can you replace a motherboard that has been repaired?
In some cases, previous repair attempts have been made, and there is damage done to the motherboard which is beyond fixing . We recommend replacing any motherboard which has had multiple repairs done to it, or even multiple failed repairs done to it. Every time your system's motherboard is repaired it loses it's sustainability, and the chances of it failing again grow greater! In our experience, we have also seen instances where replacing the motherboard was a better option versus repairing it.
Does a repair include return shipping?
Your repair includes FREE Return Shipping! We will notify you when your package has been shipped, and provide you will tracking information.
Can you replace a PS4 motherboard?
We have the ability and resources to repair and/or replace motherboards . If your PS4's motherboard needs repair, or it needs to be replaced, we are here to help ! Simply select the " Motherboard Replacement" repair option as your repair option above . Please be aware, this type of repair WILL require a full system reset which will erase all user data on the console's storage.
Why won't my PS4 turn on?
This could be caused by faulty power supply or internal motherboard issues. We repair those pesky powersupplies and installthem at a better quality of repair and price. So if you have a power supply that is not turning on, You can always send it in for a diagnositics.
Why is my PS4 overheating?
In either case, This must come into the shop for diagnosis. Power issues with the PS4 are common, due to heating of the power supply unit.
Why is my PS4 blinking?
Is a very common problem with the PlayStation 4 Console. It is usually due to the fact that you have used your PS4 to its maximum capacity . The Microchip simply fails to stay connected inside of the PlayStation 4 box, and It must undergo a Reflow/Reball fix ..
How long is TDR warranty?
When you are satisfied with your repair, performed at a TDR certified Shop, we still give you a 60 day warranty curtosy on your repairs. So you can rest assured that you will have the best repair experience with TDR.*
Can you help a PlayStation 4 over the phone?
We can probably assist you over the phone. Please ask for the remote assist option or you can come in for diagnosis here and repair. We will get your settings configured correctly so you wont have issues accessing your updated PlayStation 4 games.
Can you disassemble a PlayStation 4?
The drive is unique to your each PlayStation console.. We can disassemble the PlayStation 4 Blu-Ray and fix any piece mechanical or electronic.
Do we repair HDMI ports?
Yes we do repair the System Box, HDMI ports, and chip repairs. ..
HDMI REPAIR
The HDMI Repair is one of the most popular PS4 repair services! Dropping the PS4 while the HDMI is still plugged in, putting it in upside down can damage it. Broken, damaged, or loose HDMI port can be replaced and made to work like new.
LASER & DISC DRIVE REPAIR
Common signs that you need Laser & Disc Drive Repair is when the PS4 starts giving error messages or having problems reading Blu-ray disk and games. Sometimes hearing grinding noises, or if something went into the disc drive that wasn’t a game or disk could cause some issues.
PS4 FAN REPAIR
Just like any device that has a cooling fan inside, over time it is prone to overheat, getting clogged with dust and dirt causing it to fail. PS4s are prone to having issues like this with the cooling fans. You can test the cooling fan by placing your hand over the vent and feel the air flow as well as touching the PS4 and see if it’s getting hot.
PS4 HARD DRIVE REPAIR
Just like any device that has a cooling fan inside, over time it is prone to overheat, getting clogged with dust and dirt causing it to fail. PS4s are prone to having issues like this with the cooling fans. You can test the cooling fan by placing your hand over the vent and feel the air flow.
PS4 POWER SUPPLY REPAIR
When having trouble powering on or randomly shutting off are signs that your PlayStation4 power supply could be failing which means it’s time for a replacement.
Blue Light of Death Repair (BLOD)
Like the PS3’s Yellow Light of Death, the PS4 has the Blue Light of Death known as BLOD. Symptoms of the BLOD are power indicator pulsing blue, video and audio output issues, or automatically powering off after a pulsing blue light.
What happens when you get your PS4 back?
When you receive your PS4 back, the HDD will be factory reset. Make sure you don't lose game progress by backing up your game saves. There are two ways to back up your saves:
How to restore PS5 data?
To restore saved data on another console, you must sign in on that console. Connect your USB drive to your PS5 console . Go to the home screen and select Settings > System. Select System Software > Back Up and Restore > Back Up Your PS5 . When there are multiple USB drives connected, select your USB drive.
How do I package my return?
You'll need to pack your PlayStation product safely and securely before shipping it back to us, as we cannot be held responsible for anything damaged in transit to us. Please select the device you are sending us below.
How to sync PS5 trophies?
Sync your trophies. Go to Settings > Saved Data and Game/App Settings > Game Status > Sync with PlayStation Network. Packing instructions: Once your PS5 console is ready for return, follow these instructions closely to correctly pack your PS5 console for shipping.
What happens when you restore your PS5?
All user data saved on your PS5 console is included in the backup data. When you restore your backup data, your PS5 console is reset, and all data saved on your console is erased. Users who have never signed in can restore saved data to only the original PS5 console that was backed up.
What to put on bottom of box?
Line the bottom of the box with bubble wrap or other suitable packing material.
How to back up multiple USB drives?
When there are multiple USB drives connected, select your USB drive. Select the type of data you want to back up, and then select Next. The file name and file size appear. Enter a description of the backup data if necessary. Select Back Up.
