how to send ps5 controller for repair

Full Answer

How do I get my PS5 controller repaired?

Since it's been about a year since the PS5 came out, you should still be covered under warranty. Call Sony and ask them where to send your PS5 controller to have it repaired. Be prepared to wait on the phone for a long time before connecting with a representative.

How do I connect a PS5 controller to my PS5?

Make sure that your PS5 console is on. Connect the controller to your console using the included USB cable. If your controller is turned off, press the PS button. After the light bar blinks, the player indicator lights up.

How do I Reset my PS5 dualsense controller?

Reset a DualSense wireless controller 1 Turn off your PS5 console. 2 Locate the small reset button on the back of the controller. 3 Use a small tool to push the button inside the hole. Hold the button down for roughly 3-5 seconds. 4 Connect the controller to the PS5 console using a USB cable and press the PS button.

How do I update my PS5 controller to the latest firmware?

Connect your controller to your PS5 console with the included USB cable and follow the on-screen instructions. You can also go to the home screen and select Settings > Accessories > Controllers > Wireless Controller Device Software to update the wireless controller device software. Having issues with a DualSense wireless controller?

How do I claim my PS5 controller warranty?

You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

How do I send my PS5 controller back to Sony?

0:113:15How To Send In Your PS5 Controller For Repair To Sony 2022 - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo what you want to do is you want to get the serial. Number or the barcode. Number whatever it'sMoreSo what you want to do is you want to get the serial. Number or the barcode. Number whatever it's called from the back of your controller.

How do you send PS5 controller with stick drift for repair?

0:5518:05How to Fix Stick Drift on a PS5 Controller in 2022 (Step by Step)YouTubeStart of suggested clipEnd of suggested clipJust click them around and spin them make sure they click make sure they're really down on thoseMoreJust click them around and spin them make sure they click make sure they're really down on those analog cubes underneath the actual stick.

Does PS5 controller have warranty?

One manufacturing fault that is unfortunately common is stick drift on the PS5 DualSense controller. Again, Sony's new pad will be covered under the initial 12-month warranty, so don't wait around if your controller is suffering from the dreaded stick drift. After all, it's sadly inevitable that stick drift will occur.

Does Sony repair controllers?

Your controller might be covered within the PS4's warranty or extended warranty. In this case, you won't have to pay for repairs at all (or only pay for shipping). If not, expect to pay around $59. If you want to buy a new controller from Sony, it retails for about $60 (although you can often find it for less online).

How long is a PS5 warranty?

The PS5 comes with a warranty that covers material damage caused by manufacturer error. This warranty is valid for 1 year in the US and 2 years in the UK, and it can be extended by 90 days if you register the console before the warranty period has elapsed.

Does Sony fix PS5 controllers?

While the changes to the controllers were mostly aesthetic with the fresh colours, the Youtuber was able to show us that Sony has fixed one of the stick drift issues.

What causes PS5 controller drift?

It gets in the grooves, under the shoulder triggers, under the face buttons, and just about anywhere else there is a recess. Unfortunately, this means dirt gets under the thumb sticks, too. This is the perfect place for grime to live, and unfortunately it can cause DualSense drift.

How do you fix a sticky controller drift?

1:5711:00How to Fix Stick Drift on Xbox Series X/S Controller 2022 (Step ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipJust blow some air into it spin the analog. Move that around as you do it make sure to get all sidesMoreJust blow some air into it spin the analog. Move that around as you do it make sure to get all sides. And the same with the other.

Does Sony charge for PS5 repair?

How Much Does Sony Charge for PS5 Repairs? As we said, Sony does not provide repairs for PS5 consoles unless under warranty. If your console is under warranty, returning it for a repair or replacement should not cost you anything.

How long is warranty for PS5 controller?

One manufacturing fault that is unfortunately common is stick drift on the PS5 DualSense controller. Again, Sony's new pad will be covered under the initial 12-month warranty, so don't wait around if your controller is suffering from the dreaded stick drift. After all, it's sadly inevitable that stick drift will occur.

How long is Playstation controller warranty?

PS4 controllers manufacturer warranty lasts for one (1) year from the date you buy it and only applies to the controller itself, not the battery.

Can I return a PS5 controller to target?

Return details This item must be returned to any Target store. This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.

Why did my PS5 controller stop working?

If the PS5 still doesn't recognize your DualSense controller, you can factory reset your DualSense controller by sticking a narrow object (like a paperclip) into the "Reset" button located in a small hole on the back of the controller for around 5 or so seconds.

Does Sony repair PS5?

Sony does not offer a PS5 repair or repairs of any of its other tech. While they can assist players with troubleshooting a variety of common issues, they will not fix your console if it's broken. The exception to this would be if it's a new console purchased directly from Sony, as this would put it under warranty.

How long does a PS5 controller last?

The PS5 Dual Sense controller has a battery that should last you for about 12 hours on a full charge. Some more demanding video games seem to reduce the battery life, but not by much. And the warning that pops up for some folks around the six-hour mark could be misleading. What is this?

What happens when you connect a PS5 controller to a PS5?

When you connect your controller to your PS5 console with the USB cable, your controller battery starts charging. While charging, the battery icon animates.

How to pair a PS5 controller to a PS5?

How to pair a DualSense wireless controller with PS5 consoles. The first time you use a controller, you'll need to pair it with your console. Make sure that your PS5 console is on. Connect the controller to your console using the included USB cable. If your controller is turned off, press the PS button. After the light bar blinks, the player ...

How to charge a DualSense controller?

How to charge a DualSense wireless controller. You can check your controller battery level by selecting Accessories in the control center. When you connect your controller to your PS5 console with the USB cable, your controller battery starts charging. While charging, the battery icon animates.

What happens when you charge a PS5?

When charging while your console is in rest mode, the light bar on your controller slowly blinks orange. After charging is complete, the light bar turns off. The USB cable which came with your PS5 console is a Type-C to Type-A USB cable.

How to update wireless controller?

You can also go to the home screen and select Settings > Accessories > Controllers > Wireless Controller Device Software to update the wireless controller device software.

How to adjust the brightness of a controller?

For general controller settings: Go to the home screen and select Settings > Accessories > Controllers . You can adjust your volume, vibration intensity, trigger effect intensity and the brightness of controller indicators from this menu.

What happens when the DualSense controller is fully charged?

When the DualSense wireless controller is fully charged, the battery icon will stop animating and display three bars.

How to restore PS5 data?

To restore saved data on another console, you must sign in on that console. Connect your USB drive to your PS5 console . Go to the home screen and select Settings > System. Select System Software > Back Up and Restore > Back Up Your PS5 . When there are multiple USB drives connected, select your USB drive.

What happens when you restore your PS5?

All user data saved on your PS5 console is included in the backup data. When you restore your backup data, your PS5 console is reset, and all data saved on your console is erased. Users who have never signed in can restore saved data to only the original PS5 console that was backed up.

How do I package my return?

You'll need to pack your PlayStation product safely and securely before shipping it back to us, as we cannot be held responsible for anything damaged in transit to us. Please select the device you are sending us below.

How to sync PS5 trophies?

Sync your trophies. Go to Settings > Saved Data and Game/App Settings > Game Status > Sync with PlayStation Network. Packing instructions: Once your PS5 console is ready for return, follow these instructions closely to correctly pack your PS5 console for shipping.

What to put on bottom of box?

Line the bottom of the box with bubble wrap or other suitable packing material.

What happens when you get your PS4 back?

When you receive your PS4 back, the HDD will be factory reset. Make sure you don't lose game progress by backing up your game saves. There are two ways to back up your saves:

How to back up multiple USB drives?

When there are multiple USB drives connected, select your USB drive. Select the type of data you want to back up, and then select Next. The file name and file size appear. Enter a description of the backup data if necessary. Select Back Up.

How long is the PS5 warranty good for?

Sony Interactive Entertainment LLC ("SIE") warrants to the original purchaser ("you") that the PS5 hardware, which includes components contained in the retail box with this hardware ("Product"), will be free from material defects in material and workmanship for a period of one year from the original date of purchase ...

Is PS5 software a warranty?

PS5 system software is licensed to you under the terms of a separate end user license agreement at doc.dl.playstation.net/doc/ps5-eula/. PS5 system software has a separate warranty. Service policy. You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions.

Is SIE liable for PS5?

SIE is not liable for damages resulting from your failure to comply with the foregoing, or any instructions that SIE provides to you.

How to reset PS5 controller?

On the back of your controller, there's a tiny hole to the right of the Sony logo. Press and hold that down for five seconds using a paperclip or other tool. After that, it will disconnect. Turn on your PS5.

How long is the PS5 controller warranty?

The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced. First, make sure you have completed the troubleshooting steps above. The Sony representative will ask you to complete these ...

What happens if a Sony controller is lost?

If the controller gets lost or misplaced in shipping or by Sony, the representative said Sony will replace it as long as you can prove it was sent to the correct address. So, save your shipping receipt!

How long does it take for a Sony controller to be repaired?

It will take 7 to 10 working days for Sony to repair the controller plus the additional time it takes for the controller to arrive at their facility and the additional shipping time it takes to return to you.

What is stick drift on PS5?

It's the phenomenon in which one of your analog sticks moves on its own, even if you're not touching the controller. This will interfere with playing games, as it will move your stick and alter movement / aiming etc. Loading.

What Happened With the PS5 Recall?

There is technically not a PS5 recall, but there is a class-action lawsuit against Sony to recall the DualShock controllers over a drifting issue. Players have reported that their characters move in the game even when they are not touching the controller.

How To Check if You Are Impacted by the PS5 Recall Using DoNotPay

There are recalls happening all the time, and it can be challenging to keep track of whether or not your products are a part of one. You can make your life much simpler by allowing DoNotPay to keep track of recalls for you.

How To Claim a Repair for Your PS5 Using DoNotPay

If you know your product is under a recall, DoNotPay will help you get a refund, repair, or replacement. Just follow the steps below, and you are well on your way.

DoNotPay Can Help With Other Recalls

If the recent PS5 recall have you wondering what to do next, DoNotPay has helped people like you understand how to manage recalls for a wide range of vehicles and other products, including :

Conclusion

It's frustrating when you buy something, and it doesn't perform the way you expect. It's even more frustrating to try to reach out to a busy company to get it fixed.

PlayStation 5 Hardware and Software Repair

From software glitches to damaged displays and dead batteries, CPR technicians have seen it all. Whether it’s caused by an accidental drop, water damage, or anything in-between, take your PS5 to your nearest CPR location for a free, no-obligation repair estimate.

PlayStation 5 Laser Repair

Is your PS5 not loading discs or displaying a read-error message? It may be time for a PlayStation 5 Laser Repair. CPR specialists are trained to fix a variety of malfunctions stemming from a worn or damaged laser lens.

How Much Will It Cost?

When you’re in need of PlayStation 5 repair services that won’t break the bank, depend on the professionals at CPR! While repair costs vary based on the type and extent of damage to your PlayStation 5, our repairs are always budget-friendly. For a free estimate on your PlayStation 5 repair, call your local Cell Phone Repair store!