How to Send in a PS5 Controller With Stick Drift for Repair
- First, make sure you have completed the troubleshooting steps above. The Sony representative will ask you to complete these before moving forward.
- Call (800) 345-7669. Choose options: 1, then 1 again
- They will ask you to complete the steps above.
- The representative will then give you the information required to send in your PS5 controller for service.
How do I get my PS5 controller repaired?
Since it's been about a year since the PS5 came out, you should still be covered under warranty. Call Sony and ask them where to send your PS5 controller to have it repaired. Be prepared to wait on the phone for a long time before connecting with a representative.
What should I do if my PS5 dualsense controller is not working?
If none of this works, contact Sony. Steps below: The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced. First, make sure you have completed the troubleshooting steps above.
How do I back up my PS5 to my computer?
Go to the home screen and select Settings > System. Select System Software > Back Up and Restore > Back Up Your PS5 . When there are multiple USB drives connected, select your USB drive. Select the type of data you want to back up, and then select Next. The file name and file size appear.
How do I connect a PS5 controller to my PS5?
Make sure that your PS5 console is on. Connect the controller to your console using the included USB cable. If your controller is turned off, press the PS button. After the light bar blinks, the player indicator lights up.
How do I send my PS5 for Sony repair?
How to start a warranty repair for PS5You can begin a live chat on the PlayStation website.Alternatively, you can call for support with the following number: 800 345-7669.You can also try the PlayStation Twitter support.Whatever method, make sure you have your PS5 warranty information at hand.More items...•
How do I claim my PS5 controller warranty?
You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.
How long do Sony take to repair PS5 controller?
How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.
Will Sony repair a PS5?
Sony does not offer a PS5 repair or repairs of any of its other tech. While they can assist players with troubleshooting a variety of common issues, they will not fix your console if it's broken. The exception to this would be if it's a new console purchased directly from Sony, as this would put it under warranty.
Where can I get my PS5 controller repaired?
The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced.
Does Sony have warranty for PS5 controller?
However, this model of Playstation was not completely free of defects, which is why the sale of the PS5 comes with a one-year manufacturer's warranty on the console itself, as well as on any controllers included in the original console packaging.
Does Sony repair controllers?
Your controller might be covered within the PS4's warranty or extended warranty. In this case, you won't have to pay for repairs at all (or only pay for shipping). If not, expect to pay around $59. If you want to buy a new controller from Sony, it retails for about $60 (although you can often find it for less online).
Does PS5 overheat?
There's a general rule: intense usage and no ventilation render any electronic device hot. If you're not playing under the right conditions, a PS5 overheating is inevitable.
How do you fix a drifting PS5 controller?
Thankfully, there are some ways to fix it....To fix PS5 DualSense Controller analog stick drift, users should:Ensure that their controller is fully updated. ... Clean the controller. ... Restore the analog sticks. ... Use Deadzone functions in certain games. ... Reset the controller and then reconnect it to your PS5.
How long is PS5 warranty?
1-yearFor starters, the expiration of the PS5's 1-year warranty means that if you have any type of problem with your console – overheating, shutting off randomly, etc – you're rapidly running out of time to have it fixed for free.
Does GameStop do controller repairs?
Need your console or controller repaired? We can fix it! Just bring your eligible products into any GameStop store and we'll take care of the rest.
How do I contact PS5 support?
Support. Tel.: 1-800-345-7669.
How does PS5 warranty work?
For starters, the expiration of the PS5's 1-year warranty means that if you have any type of problem with your console – overheating, shutting off randomly, etc – you're rapidly running out of time to have it fixed for free. As of Nov. 11, any and all repairs you request from Sony will begin costing you money.
Do Playstation controllers have warranty?
PS4 controllers manufacturer warranty lasts for one (1) year from the date you buy it and only applies to the controller itself, not the battery.
Do I have to register my PS5 for warranty?
You don't need to register your PS5 to get a warranty. All PS5 users get an automatic warranty upon purchasing the PS5 from a registered retailer. All you need to do to claim your warranty is to provide proof of purchase and your PS5's serial number.
Does Sony fix PS5 controller drift?
The video compares the new controllers with the original and magenta ones to see if there were any updates in the design. While the changes to the controllers were mostly aesthetic with the fresh colours, the Youtuber was able to show us that Sony has fixed one of the stick drift issues.
How to charge a DualSense controller?
How to charge a DualSense wireless controller. You can check your controller battery level by selecting Accessories in the control center. When you connect your controller to your PS5 console with the USB cable, your controller battery starts charging. While charging, the battery icon animates.
How to pair a PS5 controller to a PS5?
How to pair a DualSense wireless controller with PS5 consoles. The first time you use a controller, you'll need to pair it with your console. Make sure that your PS5 console is on. Connect the controller to your console using the included USB cable. If your controller is turned off, press the PS button. After the light bar blinks, the player ...
What happens when you charge a PS5?
When charging while your console is in rest mode, the light bar on your controller slowly blinks orange. After charging is complete, the light bar turns off. The USB cable which came with your PS5 console is a Type-C to Type-A USB cable.
How many PS5 controllers can you use at once?
Please note, your controller can pair with only one PS5 console at a time. When you want to use your controller on another console, you'll need to pair it with that console. You can use up to four controllers at the same time.
How to adjust the brightness of a controller?
For general controller settings: Go to the home screen and select Settings > Accessories > Controllers . You can adjust your volume, vibration intensity, trigger effect intensity and the brightness of controller indicators from this menu.
Can you use a Type C to Type C USB cable?
Cables indicated as “Charge only” cannot be used. Try a Type-C to Type-C USB cable if you have one available. You may also use a charger that is compliant with the USB standard if you have one available.
How to restore PS5 data?
To restore saved data on another console, you must sign in on that console. Connect your USB drive to your PS5 console . Go to the home screen and select Settings > System. Select System Software > Back Up and Restore > Back Up Your PS5 . When there are multiple USB drives connected, select your USB drive.
How to sync PS5 trophies?
Sync your trophies. Go to Settings > Saved Data and Game/App Settings > Game Status > Sync with PlayStation Network. Packing instructions: Once your PS5 console is ready for return, follow these instructions closely to correctly pack your PS5 console for shipping.
How to copy a file to a USB drive?
Insert a USB drive and go to Settings > System Data Management and select the items you want to copy. Highlight an item, press the OPTIONS button on your controller, and select Copy to USB Device. Place ticks next to all the items you want to save and select Copy. Packing instructions:
What happens when you restore your PS5?
All user data saved on your PS5 console is included in the backup data. When you restore your backup data, your PS5 console is reset, and all data saved on your console is erased. Users who have never signed in can restore saved data to only the original PS5 console that was backed up.
How to back up multiple USB drives?
When there are multiple USB drives connected, select your USB drive. Select the type of data you want to back up, and then select Next. The file name and file size appear. Enter a description of the backup data if necessary. Select Back Up.
Can you return PU in the same box?
However, if you're fond of the original packaging, then a sturdy cardboard box will do, as we cannot guarantee its return in the same box. Line the bottom of the box with bubble wrap or other suitable packing material. Wrap the PU in bubble wrap, and place it in the box as shown in the image.
What is stick drift on PS5?
It's the phenomenon in which one of your analog sticks moves on its own, even if you're not touching the controller. This will interfere with playing games, as it will move your stick and alter movement / aiming etc. Loading.
How long is the PS5 controller warranty?
The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced. First, make sure you have completed the troubleshooting steps above. The Sony representative will ask you to complete these ...
How to reset PS5 controller?
On the back of your controller, there's a tiny hole to the right of the Sony logo. Press and hold that down for five seconds using a paperclip or other tool. After that, it will disconnect. Turn on your PS5.
Does stick drift affect gameplay?
This will make it less likely for stick drift to affect your gameplay, however, you will have to be more deliberate with your inputs for the controller to register them - not great when minute control is necessary.
What Happened With the PS5 Recall?
There is technically not a PS5 recall, but there is a class-action lawsuit against Sony to recall the DualShock controllers over a drifting issue. Players have reported that their characters move in the game even when they are not touching the controller.
How To Check if You Are Impacted by the PS5 Recall Using DoNotPay
There are recalls happening all the time, and it can be challenging to keep track of whether or not your products are a part of one. You can make your life much simpler by allowing DoNotPay to keep track of recalls for you.
How To Claim a Repair for Your PS5 Using DoNotPay
If you know your product is under a recall, DoNotPay will help you get a refund, repair, or replacement. Just follow the steps below, and you are well on your way.
DoNotPay Can Help With Other Recalls
If the recent PS5 recall have you wondering what to do next, DoNotPay has helped people like you understand how to manage recalls for a wide range of vehicles and other products, including :
Conclusion
It's frustrating when you buy something, and it doesn't perform the way you expect. It's even more frustrating to try to reach out to a busy company to get it fixed.