How to Submit a Repair Claim:
- Fill out an intake form on Nintendo’s website.
- When you receive your UPS label, package your damaged Joy-Cons in a padded box or envelope.
- Drop off your package at any UPS facility and wait for further updates from Nintendo
Full Answer
Can I repair my Nintendo Switch Joy-Con?
This form is for Joy-Con repair only. Please complete all fields below to set up a repair for your Joy-Con. Please do not send in your Nintendo Switch or Nintendo Switch Lite console. If you include your console, it will be returned to you unrepaired. Learn about console repair options.
Can I get my Joy-Con repaired outside of the US?
The address you provide will be used to ship the Joy-Con back to you. If you live outside of the US or Canada, you must use a repair center in your area. Please carefully read and check each one of the repair terms below before submitting your Joy-Con repair.
How do I Send my Nintendo Switch for repair?
How Do I Send in My Nintendo Switch? If mail-in repair is still available in your state, you can send your Nintendo Switch via package by following these steps: Set up a repair order. You can’t send in your device to the Nintendo Repair Service Center unless you’ve set up a repair order beforehand.
What to do if your Joy-Con is drifting?
So if you’re currently experiencing Joy-Con drift—or if you’ve recently had your Joy-Con repaired—it’s worth contacting Nintendo Customer Support and asking for either a complimentary repair or a refund.
Is Nintendo still repairing Joycons for Free 2021?
As a reminder, Nintendo is still offering free Joy-Con repairs in North America. All you need to do is fill out an easy form, and live in the USA or Canada, and you're good.
Can you send Joy-Con in for repair?
After pressure from several class-action lawsuits, Nintendo has started to offer free Joy-Con repairs through its customer service portal. The process is straightforward; fill out an online form (or call a customer service representative), mail out the equipment, and then wait.
How do you pack Joycons for repair?
Complete these stepsUse a plain box (not padded envelopes or the original box that the item came in—the box you use will be recycled). ... If you are sending a system, wrap it in clear kitchen cling wrap prior to packaging.Unless the repair requires additional items, remove all games and any additional accessories.
Is Nintendo still fixing joy cons for Free 2020?
Ever since a report by Kotaku from July 2019 shined a light on the Joy-Con drift issue, Nintendo has changed its policies significantly. The company will now repair drifting Joy-Con controllers for free, even if your controllers are outside the regular warranty.
How much does Joy-Con repair cost?
How Much Does Nintendo Charge to Repair Joy-Con? All Nintendo products have a limited hardware warranty which covers manufacturing defects for twelve months from the date of purchase. So, any repairs required during that time are free. If repairs are needed after the warranty has expired, it costs $40.
How long does Joy-Con repair take 2022?
The general consensus indicates that Joy-Con repairs by Nintendo can take anywhere from 3 days to a month. If it turns out your Joy-Con issues aren't covered by Nintendo or you need it faster, we can help.
How do I send my switch for repairs?
How Do I Send in My Nintendo Switch?Set up a repair order. ... Once you have the waybill or shipping label, wait for Nintendo to email you as to when you can send your package in for repairs. ... Place both the letter and the Nintendo Device inside a plain unlabeled box.More items...•
Are Joy-Con repairs free?
In 2019, Nintendo started repairing Joy-Con drift for free, even with an expired warranty.
How do I send a switch controller?
0:515:49How to package and send your Nintendo Switch to get repaired!YouTubeStart of suggested clipEnd of suggested clipSo just get one of these like gallon size like plastic bag right here. And open it up and it's likeMoreSo just get one of these like gallon size like plastic bag right here. And open it up and it's like the perfect size actually. So go ahead and put this in right here.
How long do Joy-Cons last before replacement?
The Joy-Con controllers take approximately three and a half hours to fully charge. When fully charged, the battery for the Joy-Con controllers can last approximately 20 hours. This may be shorter depending on the software application and functions being used.
How long are Joy-Cons under warranty?
Be it an issue with the Joy-Con, kickstand, or something else, you are covered by Nintendo's limited warranty for 12 months. That's the standard length for any Nintendo console, including the Switch and the Nintendo 3DS line. Games and accessories sold separately carry a three-month warranty.
Can you fix Joy-Con drift yourself?
Recalibrate Your Control Sticks This is easy to fix by recalibrating your control sticks in the Switch settings. Go to the Home page and select System Settings > Controllers and Sensors then scroll down to Calibrate Control Sticks. Follow the onscreen instructions to recalibrate your control stick.
Why do switch joy cons drift?
It's unclear what the cause of Joy-Con drift is but one Joy-Con teardown published on Reddit by user u/rainbopython in April 2019 claims that the drift problem could be caused by wear-and-tear over time while other theories point towards build-up of dust inside the casing around the stick.
What causes the Joy-Con drift?
The Nintendo Switch has been a massive success ever since it launched in 2017, but despite critical acclaim the handheld has been plagued with ongoing issues dubbed “Joy Con drift.” The issue is caused by the thumb sticks, which can register inputs when you're not even touching the controllers.
Does Nintendo Repair Pro controllers?
If the button test fails, or if the issue becomes so severe that it impacts your ability to play a game or use the controller, then we are happy to inspect the Nintendo Switch Pro Controller, and repair or replace it if necessary. Please contact us for support.
How do I contact Nintendo support?
You may need only simple instructions to correct a problem with your product. Try our website at support.nintendo.com or call our Consumer Assistance Hotline at 1-800-255-3700, rather than going to your retailer. Hours of operation are 6 a.m. to 7 p.m., Pacific Time, Monday - Sunday (times subject to change).
What happens if Nintendo service centers are closed?
If Nintendo service centers are closed for any reason and physical stores aren’t available, you’ll have to send it in for repair. And we’ll show you all the steps on how to do that.
How to find repair service center address?
Tape the waybill or shipping label sent to you on your box. If the letter did not provide any, you may find the Repair Service Center’s Address on the message instead. If so, write the shipping address on the box. If you were sent a waybill, make sure that it’s been properly filled out before attaching it to the package.
How Do I Send in My Nintendo Switch?
If mail-in repair is still available in your state, you can send your Nintendo Switch via package by following these steps:
How long does a Nintendo warranty last?
Any repair order that has been properly arranged with customer support will remain in the system for 180 days.
Where to write repair order number?
Write your return shipping address on the box. At the bottom of your address, write the Repair Order Number.
Can you send a broken Nintendo Switch in for repair?
Having a broken Nintendo Switch is never ideal. If Nintendo service centers are closed for any reason and physical stores aren’t available, you’ll have to send it in for repair.
Does Nintendo prioritize repairs?
Nintendo will prioritize repairs in the order that it receives them. If you’ve already sent out your package and physical stores open up in your area, your package will take priority. If the repair center in your area has opened, but you’ve already set up a repair order, you can still send the package in.
Does Nintendo need to replace the control stick?
Nintendo needs to replace the control stick itself with a type that doesn’t use graphite contacts. Until they’ve confirmed that’s how they’re fixing the joy-cons, I wouldn’t waste your time shipping your controllers to Nintendo. See all replies.
Is the Nintendo Switch moving?
For months, Nintendo Switch users have been plagued by what’s become known as “Joy-Con drift.”. Although they’re not touching the joystick on their Nintendo Switch controller, the console still thinks it’s moving. With no permanent fix being offered by Nintendo, they’re just sick of it.
Can you get your Nintendo Switch repaired?
If your Nintendo Switch is experiencing Joy-Con drift, you might be able to get your Switch repaired for free— and if you’ve already paid to get your Switch repaired, you might be eligible for a refund.
