Make An Apple Store Genius Appointment Via a Web Browser
- First, visit the Apple Support website or visit the Apple Genius Support Page
- Scroll all the way down to the section Want to talk with someone? or Get hardware help
- Press or click the link Contact Apple Support if applicable
- Choose the Apple device or product you need help with Further, isolate your problem by selecting the on-screen options that best match your problem If your problem isn’t listed, select ...
- Apple lists options for the most common problems with possible solutions–click on those if you want to know more
- To get to the appointments page, look for the option to Bring in for Repair If you don’t see this option, go back and make other selections that are similar ...
- Sign in with your Apple ID and password If you enabled two-factor authentication, enter in the verification code Trust your browser and computer if asked
- One the Bring in for Repair screen, enter a location or choose the current location and select your mobile carrier, if applicable
- Select an Apple Store from the list of options available in your area
- Select from the available dates and times
- You should see a confirmation of the appointment with a Case ID Add a comment if you want to provide additional details
- To change or cancel an appointment, choose Reschedule or Cancel (to delete it) You can also do this via Apple’s confirmation email via Manage My Reservations
How to set up an Apple Genius Bar appointment?
Make An Apple Store Genius Appointment Via a Web Browser
- First, visit the Apple Support website or visit the Apple Genius Support Page
- Scroll all the way down to the section Want to talk with someone? ...
- Press or click the link Contact Apple Support if applicable
How do I schedule an Apple support appointment?
- Visit Apple's support page or the Apple Support app.
- Select the device you want to fix.
- Select a category that your issue falls under. Source: iMore
- Select a topic.
- Select Chat, Talk to Apple Support Now, Schedule a Call, or Call Apple Support Later to contact Apple support. ...
How to activate AppleCare?
- Select the device that you need to register an AppleCare Protection plan for.
- Click Add Coverage.
- Click Register now.
- Enter your Agreement Number and email address. Then accept Apple’s terms and conditions.
How do I make an Apple Genius Bar appointment?
- Go to Apple.com on your computer or in your phone browser.
- Go to the Support tab on the main menu.
- Select Apple Repair
- Click Start a Repair Request
- Select what type of device you need an appointment for. ...
- The site will present several categories of device issues. ...
How do I arrange an apple appointment?
A: The best way to get Genius Support is to make an appointment before visiting the store. Go to getsupport.apple.com to schedule an appointment. To change your Genius Support appointment, you can also go to mysupport.apple.com or use the link provided in your confirmation email.
How do I set up Apple repair?
Apple RepairSend your product to Apple. Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. ... Find an Apple Authorized Service Provider. ... Visit a Genius at an Apple Store.
How long do Apple repairs take?
The Apple Store and many of our Apple Authorised Service Providers offer same-day service for some repairs, such as screen repair. If you send your iPhone directly to an Apple Repair Centre or if your technician needs to ship it for you, it will be ready for pickup in approximately 6-8 days.
How long does it take Apple to fix a screen?
Apple advises that iPhone repairs take between 6-8 days if you send your iPhone to an Apple Repair Centre, for example.
How do I contact Apple for repair?
Product and Services SupportU.S. technical support: (800) APL–CARE (800–275–2273)See all worldwide support telephone numbers.Contact a mobile carrier.Make a reservation at an Apple Retail Store Genius Bar.Beats support: (800) 442–4000 (U.S.) or see all worldwide support telephone numbers.
How do I prepare my Mac for repair?
Before you ship your MacBack up your data. ... Remove your Mac from Find My (and leave it removed the whole time your Mac is in service). ... Turn off your firmware password.Deauthorize your computer for content purchases.Disable or turn off third-party security software if you're using it.More items...•
How do I secure my phone before repair?
Table Of ContentsCreate a Full Back Up.Remove Your SIM Card.Remove Security Locks.Remove External Storage.Note Down Your IMEI.Perform a Factory Reset.Remove Google Account & Disable Factory Reset Protection.Go to The Reputed Technician.More items...•
How do I Find My repair ID?
To find your Case or Repair ID for support, service or repairs, sign in to My Support with the same Apple ID that you used to start your support, service or repair, then look under the Recent Activity section.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iP...
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technici...
How much do iPhone repairs cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by th...
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental...
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Get real-time assistance from an Apple expert right on your computer or mobile device.
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You can call us immediately or at your convenience, or you can schedule a time for us to call you.
For more straightforward questions — about an issue with iTunes, for instance — send us an email and we’ll quickly reply with a solution.
Genius Bar
Make a Genius Bar reservation at your favorite Apple Store and get help from an Apple expert.
Apple Authorized Service Provider
There are many service providers that Apple trusts with support. Bring your device to one near you.
Visit us online or give us a call to begin the process of mailing your device to an Apple Repair Center. Most Apple products are eligible for mail-in service.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
What to do before getting service on iPhone?
Before you get service for your iPhone, you'll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you'll be notified when it's ready for pickup.
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
What happens if my iPhone is damaged?
If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee. If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
What to do if your iPhone is stolen?
If your iPhone was lost or stolen and you have AppleCare+ with Theft and Loss, you can file a claim to replace your missing iPhone.
How to change date on Apple Care?
To change date or time, select the back arrow and update. To check status, press the Account button in the bottom menu. Find appointments and Case ID information here as well as options to check your Apple Care Coverage and Warranty information and expiration dates.
How to call Apple technical support?
Choose to Bring in For Repair. Select location, store, and date/time. Directly call the apple technical support experts at 1-855-887-0097 in the US/Canada.
How to make sure you are signed in with Apple ID?
Open the Apple Support App and make sure you are signed in with your Apple ID by checking the Account information
Can hardware problems allow live appointment support?
Most hardware problems allow for live appointment support.
Does Apple charge for appointment?
Yes, the good news is that Apple does not charge anyone for an appointment with one of their Geniuses.
How to make an appointment with Apple?
1. Log into your Apple account to make an Apple Store appointment. You must have an Apple account to make an appointment. Visit https://www.apple.com/, scroll to the very bottom, and click on "Apple Store Account.". Then, click on any of the blue links to get to the sign-in window.
How far in advance can you make an appointment for a syringe?
Typically, you can reserve an appointment up to 2 weeks in advance.
How to cancel a reservation on a hotel?
To cancel the reservation, go to the reservation confirmation page and click the “Cancel Reservation” link. Then, the reservation is deleted.
How to find Apple stores near you?
After you select your device, the page prompts you to enter your zip code. Type in your zip code, and review the page listing Apple stores near you. The sites may be listed according to next availability or total distance.
What to do if Apple Watch does not turn on?
For example, if you have an Apple watch that will not turn on, select “Apple Watch,” and choose “System performance.”. ...
How long does a dental appointment last?
Most appointments last 30-60 minutes, based on your specific issues.
Do you have to have hardware to book an appointment?
To book an appointment, you must have a hardware issue.
How long does it take to repair an iPad?
How long will it take? Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days. After we receive your iPad, you can check the status of your repair.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
What happens if my iPad screen breaks?
If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn't covered by the Apple warranty . If your screen cracks due to a manufacturing issue, it’s covered by the Apple warranty.
What happens if my iPad is damaged?
If the issue with your iPad was caused by certain damage (such as severe damage not covered by the Apple warranty or AppleCare+), you might have to pay the full replacement value.
What to expect when you send your iPad to us?
What to expect. Before you send your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device won't have your data on it, and you'll need to restore that data from your backup. After we receive your iPad, we’ll send you information about repair, replacement, and fees.
Is an iPad out of warranty?
Repairs are considered out of warranty (and not covered) when: Your iPad is no longer covered by the Apple warranty. Your iPad screen gets broken accidentally. Your iPad has other accidental damage or issues caused by unauthorized modifications. The out-of-warranty prices on this page apply to repair or replacement made by Apple.
Does the warranty cover unauthorized modifications?
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty doesn't cover your repair, you'll pay out-of-warranty fees.
Where to return Apple products?
A: Start a return online at apple.com/orderstatus, where you can create a return shipping label to ship your product from a drop off point or schedule a pickup at your location.
Why is Apple limiting personal set up sessions?
In order to ensure the safety of our customers and team members we are currently limiting personal set up sessions in stores. You can learn how to set up your products and transfer your data at support.apple.com.
How long does it take to return an Apple product?
For purchases made at an Apple Store, you can return your product within 14 days after the store reopens. Some stores may be open for curbside pickup with limited support and are unable to complete returns at this time. If your local store has only curbside pickup available, you can return your product once the store has fully reopened. You can check your local store hours and status at apple.com/retail.
How to get genius support?
A: The best way to get Genius Support is to make an appointment before visiting the store. Go to getsupport.apple.com to schedule an appointment.
Do you need a mask to go to Apple Store?
A: Yes. Face masks will be required for all of our teams and customers while visiting an Apple Store, and we will provide them to customers who don’t bring their own. N95 masks with valves, and masks that do not cover your nose and extend below your chin— such as bandanas, are not permitted at Apple Stores. Replacement masks will be provided as needed.
Do you need masks to pick up Apple?
A: To ensure a healthy environment, physical distancing measures may result in delayed store entry. Masks may be required to enter the store. And, your pick up will be no contact. Please check apple.com/retail for your local store hours, or call us at 1‑800‑MY‑APPLE.
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