How do I track my Apple repair package?
Check your repair status through My SupportOpen a web browser and open the My Support website. ... Click the Sing in to My Support button and sign in with your Apple ID and password. ... You will see your existing repairs and their status. ... Scroll down and you will see the “Repair Lookup” section.
How long does it take Apple to send a repair?
However, some problems may be more complex and require being sent on to an Apple Repair Centre, in which case it should take from 6-8 days. Apple advises that iPhone repairs take between 6-8 days if you send your iPhone to an Apple Repair Centre, for example.
How do I find my repair ID?
To find your Case or Repair ID for support, service or repairs, sign in to My Support with the same Apple ID that you used to start your support, service or repair, then look under the Recent Activity section.
How long does it take for Apple to diagnose a repair?
5 - 7 daysIn normal times, usually 5 - 7 days.
Why is my Apple repair taking so long?
If the repair shop is performing the repair in their own repair shop, then it may take several days before they receive the replacement part from Apple. Some Apple repairs for our organization are taking several days longer than usual. The pandemic has caused lots of component shortages in all areas.
What will Apple fix free?
Apple might fix -- for free -- your broken iPhone, AirPods Pro, Mac, or other device, even if it's out of warranty.
How do I know if my iPhone is repaired?
Head to Settings > General > About and look for the “Parts and Service History” section beneath the device's serial number. If the section is missing, nothing has been replaced (not even the battery). But if any parts have been replaced, you will see them listed in this section.
How do I check my repair history on my iPhone?
With iOS 15.2 and later, you can go to Settings > General > About to see the parts and service history of your iPhone. For iPhone XR, XS, XS Max, and later, including iPhone SE (2nd generation), you can see if the battery has been replaced.
How do I get my iPhone replaced under warranty?
You can contact Apple's technical support by calling 800–275–2273. Once you reach them, explain your issue and ask them to provide the necessary information for getting your device fixed or replaced.
Does Apple diagnose free?
Answer: A: Diagnostics at Apple Stores are generally free. If they find something wrong with the battery they may charge for a replacement though since an iPhone 5s would be out of warranty by now.
Does Apple charge a diagnostic fee?
The Genius Bar at the Apple Store typically does not charge anything to run diagnostic tests.
How does Apple Mail repair work?
Apple RepairSend your product to Apple. Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. ... Find an Apple Authorized Service Provider. ... Visit a Genius at an Apple Store.
How long does it take to repair back of iPhone?
This entire process only takes 4-6 hours, so if you drop your iPhone off with us in the morning you can usually have it back before the end of your day!
How does Apple Mail repair work?
Apple RepairSend your product to Apple. Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. ... Find an Apple Authorized Service Provider. ... Visit a Genius at an Apple Store.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iP...
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technici...
How much do iPhone repairs cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by th...
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental...
What is an independent repair provider?
Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple's warranty or AppleCare plans* but may offer their own repair warranty. *Unless required by law, repairs made by Independent Repair Providers are not backed by Apple.
What is Apple certified repair?
Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
What is an independent repair provider?
Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple's warranty or AppleCare plans* but may offer their own repair warranty. *Unless required by law, repairs made by Independent Repair Providers are not backed by Apple.
What is Apple certified repair?
Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
Can you do more than shop and learn in an Apple Store?
You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you'll be notified when it's ready for pickup.
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
What happens if my iPhone is damaged?
If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee. If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
What to do if your iPhone is stolen?
If your iPhone was lost or stolen and you have AppleCare+ with Theft and Loss, you can file a claim to replace your missing iPhone.
What is the purpose of Genuine Apple Parts?
Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.
