- Go to Apple.com on your computer or in your phone browser.
- Go to the Support tab on the main menu.
- Select Apple Repair
- Click Start a Repair Request
- Select what type of device you need an appointment for. You will select the category (iPhone, iPad, Watch, etc,) and then select the device model.
- The site will present several categories of device issues. Select the issue that you are experiencing.
- The site will then give you the option to mail the device in, find a local authorized service provider, or make a Genius Bar appointment. ...
- It'll ask you for the serial number of the device if applicable, or to select the device from the registered devices on your Apple account. ...
- The site will now show nearby locations that you can bring your device to. They are listed with their earliest appointment availability to help you choose where to go.
- Select your desired Apple Store location and choose from the available times to secure your appointment.
How to make an Apple Store or Genius Bar appointment?
- Go to Apple.com on your computer or in your phone browser.
- Go to the Support tab on the main menu.
- Select Apple Repair
- Click Start a Repair Request
- Select what type of device you need an appointment for. ...
- The site will present several categories of device issues. ...
How to set up an Apple retail store appointment?
Method 2 of 2: Using the Apple Store App
- Ensure you are logged into your Apple account. Before you can make an appointment, you must sign into your account.
- Click on the “Apple Store” application to review nearby locations. Locate the blue “Apple Store” button.
- Select the “Genius Bar” option to start the reservation process. ...
- Pick the product and issue that you need help with. ...
How do you make an appointment at an Apple Store?
- You’ll receive an email confirmation with your appointment details.
- Typically, you can reserve an appointment up to 2 weeks in advance.
- You can click the “Manage Reservations” tab in your account to view, change, or cancel the reservation.
How to schedule Apple appointment?
- Open the Apple Store app on your iPhone, iPad, or iPod touch.
- Navigate to the Featured page.
- Tap “schedule a try-on appointment” on the main page. ...
- Select a state.
- Select a store.
- Tap the Sport and Watch appointments or Edition appointments tab. ...
- Sign in using your Apple ID and password.
- Find an available time that fits your schedule.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iP...
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technici...
How much do iPhone repairs cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by th...
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental...
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Get real-time assistance from an Apple expert right on your computer or mobile device.
Call
You can call us immediately or at your convenience, or you can schedule a time for us to call you.
For more straightforward questions — about an issue with iTunes, for instance — send us an email and we’ll quickly reply with a solution.
Genius Bar
Make a Genius Bar reservation at your favorite Apple Store and get help from an Apple expert.
Apple Authorized Service Provider
There are many service providers that Apple trusts with support. Bring your device to one near you.
Visit us online or give us a call to begin the process of mailing your device to an Apple Repair Center. Most Apple products are eligible for mail-in service.
What is the purpose of Genuine Apple Parts?
Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
What happens if my iPhone is damaged?
If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee. If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple.
Is AppleCare+ covered by warranty?
Apple-branded accessories, including the power adapter, are covered by our warranty and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.
How to make an appointment with Apple?
1. Log into your Apple account to make an Apple Store appointment. You must have an Apple account to make an appointment. Visit https://www.apple.com/, scroll to the very bottom, and click on "Apple Store Account.". Then, click on any of the blue links to get to the sign-in window.
What to do if Apple Watch does not turn on?
For example, if you have an Apple watch that will not turn on, select “Apple Watch,” and choose “System performance.”. ...
How to get service for my Mac?
How do I get service for my Mac? To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Does Apple warranty cover batteries?
Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
How to Make a Genius Bar Appointment from Your iPhone or iPad
Assuming your iPhone or iPad still functional (or you’ve got a spare), you can make an Apple Store appointment right from your device.
How to Make a Genius Bar Appointment from Your Web Browser
If your iPhone or iPad is broken (or you don’t have one) and you can’t use the Apple Support app, don’t worry! You can also set up an appointment online using your Mac or any other device with an Internet connection.
How to Send In Your Device
If you’d rather avoid going to an Apple Store (or you just don’t have one nearby), you can also send in your device for repairs. With this option, Apple will help you arrange shipping to a nearby Apple Repairs Center. Although this option saves you a trip to the Apple Store, keep in mind, repairs may take up to five business days.
Making an Apple Genius Bar Appointment
You can use the app for this process, too. If you're on a computer, follow these steps to reserve time at the Genius Bar for support:
Describe Your Problem
A set of common help topics will be displayed. For instance, for the iPhone, you'll see the option to get help with battery issues, problems with iTunes, issues with apps, etc. Select the category that most closely matches the help you need.
Choose a Genius Bar Appointment
Choose how you'd like to get help. There are a number of options, but to get a Genius Bar appointment, choose Bring in for Repair (different options are presented depending on the kind of problem you selected at the beginning, but always choose options for repair or Genius Bar).
Select Apple Store, Date, and Time for Genius Bar Appointment
To find your closest Apple Store or another authorized service provider, enter your zip code (or let your browser access your Current Location). Click Go .
Appointment Confirmation and Cancellation Options
Your Genius Bar appointment has been made for the store, date, and time you selected.
How long does it take to return an Apple product?
For purchases made at an Apple Store, you can return your product within 14 days after the store reopens. Some stores may be open for curbside pickup with limited support and are unable to complete returns at this time. If your local store has only curbside pickup available, you can return your product once the store has fully reopened. You can check your local store hours and status at apple.com/retail.
Do you need masks to pick up Apple?
A: To ensure a healthy environment, physical distancing measures may result in delayed store entry. Masks may be required to enter the store. And, your pick up will be no contact. Please check apple.com/retail for your local store hours, or call us at 1‑800‑MY‑APPLE.
