Repairing Guides

how to package joy con for repair

by Dr. Shanna Roob Published 2 years ago Updated 1 year ago
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How to Submit a Repair Claim:

  • Fill out an intake form on Nintendo’s website.
  • When you receive your UPS label, package your damaged Joy-Cons in a padded box or envelope.
  • Drop off your package at any UPS facility and wait for further updates from Nintendo

Full Answer

Can I get my Joy-Con repaired outside of the US?

The address you provide will be used to ship the Joy-Con back to you. If you live outside of the US or Canada, you must use a repair center in your area. Please carefully read and check each one of the repair terms below before submitting your Joy-Con repair.

How much does it cost to repair a Nintendo Joy-Con controller?

So, any repairs required during that time are free. If repairs are needed after the warranty has expired, it costs $40. However, if you've experienced "drifting" issues with your Joy-Con controller, you may be able to have it repaired by Nintendo for free. Because of several class-action lawsuits, Nintendo is offering free Joy-Con repairs.

How do I package a Nintendo product for repair?

How to Package a Repair 1 You must set up a repair order with Nintendo before you can send in a Nintendo product for repair. 2 To get started, set up a repair order for your Nintendo product. See More....

How do I pick up a Joycon from Nintendo?

You can scan the barcode at a UPS store or schedule a pickup if you have a box at home and a printer to print the paper with the address (which is pasted on the box) It’s not actually as complicated as you think. I actually did this not too long ago, and I just received a new pair of joycons from Nintendo yesterday.

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How do you pack Joy-Cons for repair?

Complete these stepsUse a plain box (not padded envelopes or the original box that the item came in—the box you use will be recycled). ... If you are sending a system, wrap it in clear kitchen cling wrap prior to packaging.Unless the repair requires additional items, remove all games and any additional accessories.

Is Nintendo still repairing Joy-Cons for Free 2022?

This article mainly focuses on “Joy-Con drift,” as that's the main problem associated with Nintendo Switch controllers. Still, Nintendo will repair most other Joy-Con problems for free.

Is Joy-Con repair still free 2021?

The company will now repair drifting Joy-Con controllers for free, even if your controllers are outside the regular warranty. But Nintendo hasn't changed the design of the controllers, and it's still an issue today, even on the refreshed Switch models that launched last year.

Do you need proof of purchase for Joy-Con repair?

A further memo leak, seen by Vice, reported that Nintendo staff have now been told to fix Joy-Cons with drift problems for free and might even be eligible for a refund on a former repair: "Customers will no longer be requested to provide proof of purchase for Joy-Con repairs," the internal note said.

How much does Joy-Con repair cost?

How Much Does Nintendo Charge to Repair Joy-Con? All Nintendo products have a limited hardware warranty which covers manufacturing defects for twelve months from the date of purchase. So, any repairs required during that time are free. If repairs are needed after the warranty has expired, it costs $40.

How long do Joy-Con repairs take?

How long does a Joy-Con repair take? The general consensus indicates that Joy-Con repairs by Nintendo can take anywhere from 3 days to a month. If it turns out your Joy-Con issues aren't covered by Nintendo or you need it faster, we can help.

Will buying new Joy-Cons fix drift?

Since the issue is widespread, Nintendo actually offers to fix Joy-Con drift for free (and has allegedly fixed the issue on newer Joy-Cons). This is currently the only "official" method of dealing with drift, though check below for some ways you can address the issue yourself.

Is Joy-Con drift common?

Joy-Con drift has been a problem since the Nintendo Switch launched in 2017. It's still a prevalent issue with the newer model of the Nintendo Switch and the Nintendo Switch OLED, as they use the same Joy-Cons as the original. Anyone who experiences drift can try reporting it to have their controllers fixed.

Do New Joy-Cons drift?

Nintendo has made minor updates to Joy-Cons over the years, but the ones in the Switch OLED are the same as the controllers that came with the Switch V2, so they're still susceptible to drift. Players can purchase new controllers, but Nintendo's services also repair Joy-Cons with drift for free.

How do I get Nintendo proof of purchase?

Select "Contact Nintendo Support". Please give us all the information you have regarding your repair request and upload a copy of your proof of purchase.

How long do Joy-Cons last before drifting?

The real question is how long do these Nintendo switch controllers last before they break? Most Joy Cons will last 2–4 years depending upon how often they are used before they break. If they are dropped often or thrown around, it is possible that they will not even last a year before breaking.

Is Nintendo repair free?

If your product issue is covered under our warranty, you won't pay a fee. Otherwise, repairs are considered out of warranty (and not covered) when: Your product is no longer covered by the Nintendo warranty.

Personal Information

Your repair instructions and shipping label will be emailed to you. Please enter your Nintendo Account email or primary email address below and ensure it is accurate.

Shipping Details

The address you provide will be used to ship the Joy-Con back to you. If you live outside of the US or Canada, you must use a repair center in your area.

Repair Terms (required)

Please carefully read and check each one of the repair terms below before submitting your Joy-Con repair.

How do I set up a Repair Order?

Having a problem with your system or game? We can help! Setting up a repair with Nintendo is fast, easy, and secure. Click here for more repair information.

How do I change the address my repaired item (s) will be shipped to?

Your item (s) will ship to the address you provided to us while setting up your Repair Order . If you need to update the address where your item (s) will be shipped, please contact us for support.

How do I change what I will be sending to Nintendo for repair?

Sending additional items or not sending items that are expected can delay the repair process. If you find that it is necessary to adjust the items that you are including, please contact us for support.

Can I use the UPS Pick-Up program?

Nintendo's UPS return program supports drop-off shipments only. If the UPS pick-up is used, Nintendo is not responsible for these costs or for any lost or misdirected packages.

How can I check the status of my repair?

Check your Order Status here. Select the order number link on the status summary page for order information.

What do I do if the UPS tracking information says my package was delivered, but I haven't received it?

Check to see if the package has been placed in an out-of-the-way location around the outside of your home. Drivers will frequently hide packages behind plants or furniture, or to the side or back of the home to try to prevent theft.

How long does it take for a Nintendo to repair?

If you used Nintendo's Factory Repair Service, please allow 2-8 business days for your package to arrive at our facilities.

Where to write repair order number?

Write your return shipping address on the box. At the bottom of your address, write the Repair Order Number.

How to find repair service center address?

Tape the waybill or shipping label sent to you on your box. If the letter did not provide any, you may find the Repair Service Center’s Address on the message instead. If so, write the shipping address on the box. If you were sent a waybill, make sure that it’s been properly filled out before attaching it to the package.

What happens if Nintendo service centers are closed?

If Nintendo service centers are closed for any reason and physical stores aren’t available, you’ll have to send it in for repair. And we’ll show you all the steps on how to do that.

Can you send a broken Nintendo Switch in for repair?

Having a broken Nintendo Switch is never ideal. If Nintendo service centers are closed for any reason and physical stores aren’t available, you’ll have to send it in for repair.

Does Nintendo prioritize repairs?

Nintendo will prioritize repairs in the order that it receives them. If you’ve already sent out your package and physical stores open up in your area, your package will take priority. If the repair center in your area has opened, but you’ve already set up a repair order, you can still send the package in.

Where is the gasket on a Joystick?

There is a thin black gasket around the hole where the joystick pokes through the Joy-Con. Do your best not to disturb this gasket as you remove the joystick!

How long are the screws on a sandbox?

These screws are each 6.2 mm long, but it's still a good idea to keep them organized and make sure they go back in their proper holes!

Can you reconnect a ZR button?

The ZR button cable in this Joy-Con is short and can be tricky to reconnect. If you are worried about not being able to reconnect it, you can skip this step and leave it connected, which we recommend.

Featured Guides

Replace the joystick on the left Joy-Con for the Nintendo Switch. This repair fixes the notorious "Joy-Con drift" issue. iFixit has the parts needed too!

Tools

These are some common tools used to work on this device. You might not need every tool for every procedure.

Troubleshooting

Something wrong with your Joy-Con? Diagnose the problem at our troubleshooting page.

Background and Identification

Joy-Con are the primary controller (s) of the Nintendo Switch video game console. They consist of two individual units, each containing an analog stick and an array of buttons.

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