Repairing Guides

how to repair a turtle beach headset

by Lisette Carroll Published 2 years ago Updated 1 year ago
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Wired Turtle Beach Headphones

  • Check the cable. The cable that goes from the Turtle Beach headphones into the pre-amp is meant to be a pretty snug fit.
  • Replace the cable. If that doesn’t seem to work, then you may have a faulty cable. ...
  • Turn the volume of the headset up. This is something that has worked for some people. ...
  • Solder the broken headset. ...

Full Answer

How do I hook up Turtle Beach headset?

How do I pair my Turtle Beach headset? To pair your Turtle Beach headset with your gaming device, you’ll need to first find the Bluetooth pairing button on the headset. It’s a small, circular button located on the left ear cup. Once you’ve found it, press and hold the button until the LED light on the headset starts flashing blue.

How to set up your new Turtle Beach headset?

  • Connect your headset to the aux port in the DualSense controller. ...
  • Go to Settings >> Sound >> Audio Output >> Output Device Select Headset Connected To Controller for Output Device Set Output to Headphones to All Audio*
  • Go to Settings >> Sound >> Volume >> Master Volume >> Headphones Set Volume Control (Headphones) level to Maximum

More items...

How to fix Turtle Beach headset PC mic not working?

If you’re using an old or wrong version of the headphone driver, the microphone on your Turtle Beach headphones won’t operate. Updating your headphone drivers is a fast and simple way to repair your mic problem. Drivers can be updated both manually or automatically.

How to make Turtle Beach headset work on PC?

  • Right-click on the Speaker icon in the bottom-right of the Taskbar, and select " Open Sound Settings ".
  • Select the jack that the headset is plugged in to as the Default Input and Output Device.
  • Some games/programs have their own audio settings, independent of the computer settings. ...

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Does Turtle Beach repair headsets?

We do not offer a fee-based repair service as the cost of such a service would be higher than the price of a replacement item. All available replacement parts for all of our products are listed on our online store at TurtleBeach.com. Cables that are permanently connected to a headset are not replaceable.

How do you fix a Turtle Beach wireless headset?

0:362:27How to HARD Reset Turtle Beach Stealth 700 Gen 2 PS4, PS5 or ...YouTubeStart of suggested clipEnd of suggested clipYou'll notice the blue light will turn off so let's press those down at the same time. And just holdMoreYou'll notice the blue light will turn off so let's press those down at the same time. And just hold it down for about 10 seconds. And it will reset.

What do you do when your Turtle Beach headset wont work?

Download and/or open the app Turtle Beach Audio Hub on PC. Connect the USB cable to your helmet. Hold the button Superhuman Hearing™ and connect the other part of the USB cable to a USB port on your computer (Windows or MacOS) The audio hub should then prompt you to update headset.

How do I fix my Turtle Beach headset mic?

Try these fixes…1: Enable your headset mic for recording.2: Set your headset as the input device.3: Update your audio driver.4: Turn on microphone access on your PC.5: Re-enable your headset via Device Manager.

Why isn't my Turtle Beach headset working Xbox?

Occasionally, you may lose chat due to a console or network error. First, try checking to see if there is an update available for the console. If there is an update available, try updating the console, and then test the headset again. If there is no available update, try power cycling the Xbox.

Why is my Turtle Beach headset mic not working Xbox?

TROUBLESHOOTING: If other players cannot hear you on Xbox LIVE, make sure your chat cable is firmly plugged in to the headset and Xbox 360 controller and that you have not muted your microphone using the controls on the cable or headset. Try using another Xbox 360 controller as well.

Why can't I hear out of my Turtle Beach headset?

PS4: If you are only able to hear game audio when the headset is plugged into the controller, it is likely the transmitter is not paired to the headset and Settings > Devices > Audio Devices > Output to Headphones is set to 'All' and not 'Chat Audio'.

Why can't my Turtle Beach headset hear anyone?

By default, the Game Balance on the HAC is high and the Chat Balance is low. To raise the Chat Balance to hear chat audio, press the bottom end of left button on the HAC near 'CHAT' repeatedly. You should now hear the chat audio at the same volume or louder than the game audio, which you can adjust to your preference.

How do I reset my Xbox Turtle Beach headset?

Hold down the Connect and Mode buttons for 20 seconds. These buttons are highlighted in the image below....To re-pair the headset, please do the following:Power on both the headset and the console. ... Press the Enroll button on the Xbox console until it blinks rapidly.More items...

Why is my mic not working on my headset?

Why is my headset mic not working properly? Ensure the mute button on your device isn't turned on. Check to see if your microphone or headset is connected correctly to your computer. Make sure your microphone or headset is set as the default recording device on your computer.

Why does only one side of my turtle beaches work?

If you're only hearing sound from only one side of your XLa headset: First, double-check the connections between the Xbox AV cable and the headset's analog audio inputs (white and red RCA plugs). There should be no loose connections.

Why is my Turtle Beach Stealth 700 headset not working?

Please unplug and restart your headset," the process is complete! Unplug your headset and click "OK". 6. Then, reconnect the headset and transmitter to the computer, and open the Turtle Beach Audio Hub.

How do you reset Turtle Beach controller?

To recalibrate the controller, please do the following:Connect the included USB cable to the controller. ... Press and hold the X Button and the D-Pad Up while connecting the cable to the PC/console.Do not release those buttons until the controller is fully powered up/all of the LEDs on the controller illuminate.More items...

Why are my Stealth 700 not working?

Disconnect the Power Cable from your Xbox One, and wait 20 seconds. Reconnect the Power Cable to your Xbox One. Power On the Xbox One using the Power Button on the front of the Console. Re-pair the headset to the console, using the Connect Button on your Headset and the Enroll Button on your Xbox One Console.

Why is my Turtle Beach Stealth 600 mic not working?

Make Sure Headset Is Charged/Powered On, Updated First, charge the headset using its included USB Charge Cable. Then, make sure to hold the Power button to power the headset on. Once the headset is powered on, update the headset's firmware if you have not yet done so.

What is wrong with Turtle Beach headset?

However, as with most pieces of tech, things can go wrong with them. One of the most common issues is that one side of the Turtle Beach headset isn’t working. If you have run into that problem, hopefully, the information on this page will help you out.

How long does it take to reset Turtle Beach headset?

This means that you will need to consult the manual. However, it is likely that you will need to hold the power button in between 10 and 30 seconds.

What happens if your turtle beach headset battery dies?

When the battery starts to die, the headset will have issues. The Turtle Beach wireless headset should give you a lot of advanced warning that it needs to be recharged. However, if you really delay things, then one side of the headset may end up not working.

Why are my Turtle Beach headphones not clear?

The cable that goes from the Turtle Beach headphones into the pre-amp is meant to be a pretty snug fit. Sometimes, it gets knocked loose. This can cause sound issues. This includes the sound not being quite clear on one side of the headphones.

Why isn't my headset working?

If one side of the headphones doesn’t seem to be working, then there is a chance that a wire has come loose inside. So, this means that you are going to need to crack open the headset and locate where the wire is not connecting up to the speaker. You can then solder it back into place. Once you put everything back together, it should (hopefully) work fine again.

Can you connect Turtle Beach headset to Bluetooth?

Your Turtle Beach headset is likely going to be connected up to your device using Bluetooth technology. This means that there can be all manner of syncing issues.

Do broken earbuds work?

They have found that by turning up the volume on the headset, one of the broken earphones has started to work again.

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