Call Rimowa and explain your problem. They can direct you to the nearest repair service they contract with near you. You cost is covered under the 5 year warranty, matched with the Rimowa ID stamped onto your case.
Full Answer
How to prevent scratches on an aluminum Rimowa suitcase?
I would recommend to embrace the scratches as it gives the suitcase ‘charactère’. If you want to avoid scratches, the Polycarbonate are a good alternative since scratches are less visible on the polycarbonate models. In order to prevent scratches on an aluminum Rimowa I would recommend to purchase a protective cover.
Is Rimowa good at servicing broken suitcases?
Rimowa is very good at servicing broken suitcases, especially when it comes down to broken parts, even if it’s outside the 5-year warranty. Every large airport and every reasonable sized city has a Rimowa service point where they store spare parts and have your suitcase repaired in minutes,...
Where can I get my Rimowa product repaired?
Please feel free to visit your nearest RIMOWA Store or Client Care Center at your convenience, or you can contact us to arrange an appointment. Our global store network enables us to serve you nearly everywhere. Our aim is to find the fastest and best solution for you. Therefore we will process most of our basic repairs on the spot for you.
Will my Rimowa get damaged?
Damage to your Rimowa can be divided into the following types of damage. Your Rimowa will get scratched. That’s something I can guarantee. Scratches are hard to prevent and impossible to repair. Aluminum is a real scratch sensitive material.
How do you get scratches out of rimowa?
We like to think of any deep dents or scratches as the unique patina of your case as these can not be removed. Embrace them – this is what makes your RIMOWA unique. To care and clean any leather components, use a mild cleaning agent and a soft cloth to gently remove any surface dirt.
How long is rimowa warranty?
a 5-yearRIMOWA provides a 5-year manufacturer's guarantee for products registered online, in accordance with the conditions below for the first purchaser or person receiving the product as a gift, starting with the purchase date (guarantee period).
How do you fix ripped fabric on luggage?
Just apply glue to the inside edge of the torn fabric and press the torn edges together to close the tear. If there is still a gap, then apply glue along the seam on the outside as well. Wipe off any excess glue and allow the glue to dry properly before using the bag.
How much does it cost to repair luggage?
Our rate is $50/hour plus parts, unless it's covered by a Briggs and Riley or International Luggage warranty....Luggage Repair Prices are approximate:Carry HandleStarting at $28.00Luggage CleaningStarting at $29.99 for carry-onsPull HandleStarting at $75.00Wheel, 2 wheelStarts at $28.00/per wheel5 more rows
Is it worth it to repair luggage?
This depends very much on the price of your bag. The more expensive your luggage is, the more likely it is to be worth repairing it. While less expensive bags may be cheaper to just replace. The cost does also depend on the repair, some things are more expensive to replace or fix than others.
Why do people love rimowa?
Unlike the handles of most other suitcases—even other luxury cases—the Rimowa handle locks into place essentially anywhere you want to hold it. This “stageless” design means that anyone of any height can find the exact right point at which to hold, push, and maneuver the case.
Can you repair a ripped suitcase?
For every RIP, TEAR, WEAR and HOLE. RIP FIX (Luggage, Suitcase and Backpack) ballistic nylon repair patches are specifically designed to repair Luggage, Suitcases and Backpacks. The ultra-strong adhesive sticks extremely well. They are made from ballistic fabric which was originally developed for military body armor.
Can luggage be repaired?
Whatever the issue with your luggage is, you CAN fix it yourself. All you need is the proper tools and the ability to follow some simple instructions. And, if you already have some experience with DIY projects or just fixing items in general, then it's going to be even easier for you to repair your suitcase.
How do you fix a cracked hard luggage?
0:251:43DIY Luggage Repair - How to FIX Broken Luggage with SugruYouTubeStart of suggested clipEnd of suggested clipAll you need to do if it has a cover inside and unzip that and then find the crack once you've foundMoreAll you need to do if it has a cover inside and unzip that and then find the crack once you've found the crack to take your two groups open it up roll it into a little ball.
Do airlines prefer hard or soft luggage?
They are becoming the first choice when it comes to checked luggage because they are sturdier and offer better protection for your items than softside luggage. Hardside luggage is also easier to stack and less easy to break into, thus offering you more security.
How do you fix a separated zipper on a suitcase?
0:382:36Travelpro® DIY Luggage Repair – How to easily change your zipper ...YouTubeStart of suggested clipEnd of suggested clipSlightly. Just to kind of brace. And then we'll just slide this right underneath. And then you'llMoreSlightly. Just to kind of brace. And then we'll just slide this right underneath. And then you'll just gently. Open the gap a little wider.
Can you replace the zipper on a suitcase?
Pull off the zipper stop with a pair of pliers. The zipper stop is the flat piece of metal or plastic at the very beginning of the zipper teeth. Since it helps keep the zipper from sliding off your bag, you need to remove it before you can replace your zipper. Use pliers to pull the zipper stop off, then throw it away.
How does rimowa electronic tag work?
The RIMOWA Electronic Tag allows you to electronically check your case in with Bluetooth and automatically sync your baggage tag onto the screen on your case. No more sticker, no possibility of it falling off, resulting in a staggering decrease in lost luggage.
Is rimowa still made in Germany?
RIMOWA produces its products in its own factories in Germany, Czech Republic, and Canada.
Is away better than rimowa?
Away has much better warranty terms than Rimowa. Usually, limited warranties cover only manufacturing defects, but Away covers most defects that alter the usability of their suitcases, regardless of the cause. They'll cover broken zippers, handles, wheels, cracks in the hard shell, and tears in the fabric pocket.
Is rimowa scratch resistant?
And, you don't even have to check it, which will save you some money on baggage fees. However, the lightweight aluminum doesn't make the suitcase too durable. What is this? In fact, it scratches and even dents incredibly easily.
What are the parts of a suitcase that break?
Besides the shelfs (aluminum or polycarbonate) other parts of the suitcase can also break. Parts that commonly break are the wheels, locks and telescope handle. From the interior the cloth can also tear. Rimowa is very good at servicing broken suitcases, especially when it comes down to broken parts, even if it’s outside the 5-year warranty. Every large airport and every reasonable sized city has a Rimowa service point where they store spare parts and have your suitcase repaired in minutes, most of the time free of charge. To be officially entitled to the 5-year warranty you either need to have the warranty documents that come with the suitcase, online registration when you have purchased it from the Rimowa website (only in Europe at the moment). Rimowa can also determine the authenticity and age by checking the serial number on the suitcase.
What is baggage delay insurance?
In this case it’s covered by the travel insurance baggage delay coverage, which reimburses the insured traveler for the purchase of essential personal items necessary until their luggage arrives. The maximum amount of reimbursements differs per policy.
What happens if you lose your luggage?
Losing your luggage mostly happens when it’s out of your sight. It can get stolen or lost when you leave your suitcase in the car or cab. It can get lost when you miss your connecting flight. People can grab the wrong suitcase from the baggage carousel. Losing your luggage can be a real downer for vacation or business trip. In the best case scenario you will have your luggage delivered to your hotel within a day. In the worst case scenario your luggage is permanently lost and you will have to go shopping for new clothes (which necessarily doesn’t have to be a bad thing).
Can rimowa be scratched?
Your Rimowa will get scratched. That’s something I can guarantee. Scratches are hard to prevent and impossible to repair. Aluminum is a real scratch sensitive material. I would recommend to embrace the scratches as it gives the suitcase ‘charactère’. If you want to avoid scratches, the Polycarbonate are a good alternative since scratches are less visible on the polycarbonate models. In order to prevent scratches on an aluminum Rimowa I would recommend to purchase a protective cover. Most transparent covers don’t compliment the suitcase. They are made from cheap materials and don’t fit the suitcase.
Can you repair a ripped suitcase?
Although I have seen suitcases which were ripped, I can’t think of a situation, during traveling, which can damage a suitcase in such a way. Repairing a ripped suitcase is possible, but one should consider it as permanently broken.
How to order from Rimowa?
Shop by category – from luggage to accessories – to select your item. Click “purchase” to add the item to your cart and proceed to check out. You can also search for your preferred item by using our search function. Choose to place your order as either a guest or sign into your RIMOWA account for a speedier, more efficient check out. To complete your purchase, enter your data including shipping and billing address, preferred delivery (express or standard), and agree to the terms & conditions. Your shipment should now be on the way! If you have any questions, please don’t hesitate to reach out to our Client Care team by phone, email or by filling out this contact form.
How long does it take to return a Rimowa item?
All our returns are free of charge using our prepaid return label. Customers with a RIMOWA account are able to process their return entirely online. Refunds will take between 10 - 14 working days from the date of the receipt of your item at our warehouse. To receive any return documents and/or a prepaid UPS shipping label, connect to your RIMOWA account in order to process your order entirely online or contact us by phone, email, or by filling out this contact form.
What is a pick up in store?
Pick Up in Store is a service where you can place an order on RIMOWA.com and visit select RIMOWA stores to pick up your order.
What is a rioma packing cube?
RIMOWA Packing Cubes are a flexible organization system that can easily accommodate multiple configurations tailored to your individual needs. One such example for the RIMOWA Cabin would be: two Packing Cube L, one Packing Cube M, and four Packing Cube S
Can you pick up Rimowa unique?
Please be advised that RIMOWA Unique cannot be purchased through the Pick Up in Store option. To purchase, please choose the 'delivery' option at checkout or ask our store advisors for further information.
How long do you have to return a product?
From the date of delivery, you have 30 days to return your item (s). Products should be returned unused, undamaged, and packaged in their original boxes.
What is a cross body bag?
Our Personal Cross Body-Bag was designed to be a highly functional daily companion. It features 3 card slots, 2 open compartments, 1 zipped compartment, and a zip puller. This allows you to store your daily essentials in an easily accessible way. In addition, the leather strap construction allows you to open the bag without unbuckling the long strap. The body and shoulder straps are made from cow’s leather sourced from Italy.
How long does a Rimowa suitcase last?
Bought two of an early model Rimowa polycarbonate suitcase after a sales pitch which stated that this suitcase is basically indestructible and should last at least 10 years. After four years and roughly 10 usages, on our last flight a crack developed at one of the corners going right through the plastic.#N#We haven’t called Rimowa yet but I’m wondering what your experiences have been with customer service and whether you think these things are really worth the price since obviously they are not indestructible, and ours have already developed numerous creases and a deep scratches with only the above-mentioned minimal use, in addition to the above-mentioned crack.#N#It may be a better deal to go back to my previous “disposable” luggage purchased at discount stores.#N#Have you also experienced breakage of Rimowa luggage? It seems most of the damage is at the corners and the newer luggage has reinforcements there.
How often do you send a repeat request for luggage?
Send a repeat 2nd, or 3rd request again if you do not hear any response every 30 days. I would not accept any low-ball, or take it or leave it offer, as despite whatever BA states the BA damage policy limits are, other airlines such as LH have a documented policy or replacing damaged luggage for the full price in similar situations, when said luggage was under LH care, custody, and control.
Can Rimowa cases be repaired?
If an offer is made to repair your case, ensure that it is with an authorized Rimowa repair service only. Allowing your nice Rimowa case to be " repaired " by Larry, Moe, and Curly's Cut-Rate Repairs would most likely invalidate your remaining warranty. Not a happy prospect.
Can I send my Rimowa in for repairs?
Generally I would not send my Rimowa in for repairs, but rater take them to a "service point", as it seems like they can take care of such matters much faster.
Does polycarbonate have a high elongation?
the thing with Polycarbonate is that while being very resistant to impacts, it does not have a high elongation at break. meaning if the elongation of the part gets too high under an impact, it will crack.
Do we have a crack in Rimowa?
Yes, we have a crack. I really think the suitcase was dropped from a considerable height, landing on this corner.#N#Anyway, Rimowa will be giving us a new suitcase- quality company!