Full Answer
How do I Send my Surface Pro in for repair?
If none of the previous solutions have resolved your issue, you can send in your Surface. If you decide to send it in, go to Device service and repair and sign in with your Microsoft account. If your device is already registered, select it and follow the instructions.
How do I replace a broken display on a Surface Pro?
Use this guide to replace a broken display on a Microsoft Surface Pro, or to remove the display for further repairs. Use a heated iOpener or a heat gun to heat the edges of the display and soften its adhesive. If you're using an iOpener it may take several cycles of reheating and applying it to soften the adhesive enough.
How do I perform an automatic repair on my surface?
If Automatic Repair starts when you turn on your Surface, do one of the following: If your Surface freezes: See Creating and using a USB recovery drive for Surface. If Windows doesn't start: Go to Solution 1. On the Automatic Repair screen, select Restart.
How do I perform a System Restore on my Surface Pro?
On the Choose an option screen, select Troubleshoot > Advanced options. Select System Restore and follow the on-screen instructions. If Windows starts: Install the latest Surface and Windows updates to help prevent future problems. For more info, see Download drivers and firmware for Surface. If Windows doesn’t start: Go to Solution 5.
Can Surface pros be repaired?
Important: Surface devices shipped in for service can't be repaired and must be replaced. We highly recommend that you back up your data if you can do so.
How do I fix my Surface Pro that won't turn on?
Things to try firstDisconnect accessories and make sure your Surface is charged.Wake it up with keyboard (Ctrl+Shift+Win+B) and tablet shortcuts.Force a restart, by pressing the power button for 20 seconds.
How do you fix a dead Surface Pro?
3 AnswersPress and hold the power button until the screen turns off (about 10 seconds), then release the power button. Note.On some Surface models, the screen may immediately turn off when you press the power button. ... Press and release the power button to turn your Surface back on.
How do I send my Surface Pro for repair?
Send in your Surface If you decide to send it in, go to Device service and repair and sign in with your Microsoft account. If your device is already registered, select it and follow the instructions. If your device isn't listed, select Don't see your device? to register it, then follow the instructions to get service.
How long do Surface pros last?
As for the most recent Surface PCs, Surface Laptop 3 and Surface Pro 7 are supported until October 22, 2023, Surface Pro X is supported until November 5, 2023. Surface Go 2 is supported until May 6, 2024.
Why is my surface go not turning on?
If your Surface Go device won't start, perhaps you might be able to fix the problem simply by performing a hard restart. This is quite simple, and you can do it by following these steps: Press and hold the Power button and Volume up key for about 15-20 seconds and then release the buttons.
Why is my Surface Pro stuck on a black screen?
try a two button restart: Step 1: Press and hold the power button on your Surface for 30 seconds to make sure it is completely turned off. Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.
How do I force start my Surface Pro?
Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.After your Surface restarts, we recommend running the Surface Diagnostic Toolkit to make sure your device is updated and working as expected.
How do I reset my Surface Pro battery?
In device manager uninstall the battery driver (leave files) Leave device connected in this state for at least 1 hour. Power off the device with a long button press (press and hold the power button for about 20 seconds) Leave it connected to AC power overnight – insure that the light on the power supply is lit.
How long does a Microsoft repair take?
Office repair normally takes between a few minutes to about 2-3 hours (even on slow internet connection speeds). However, in case you have a slower internet connection, then it does not seem to be working on your computer. End the repair on screen (if possible) and also by going into Task Manager.
How do I run a diagnostic on my Surface?
Run the Surface Diagnostic Toolkit In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results. If it's not already installed, you can download it from Microsoft Store. Follow the on-screen instructions in the Surface Diagnostic Toolkit.
How much does it cost to repair a Surface Pro screen?
Surface Pro 4 Screen Replacement /Repair Service $189.99 Only.
How do you force start a Surface?
Press and hold the volume-up button and the power button at the same time until the screen turns off (about 15 seconds), then release both. The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Why is my Microsoft Surface screen black?
Force shutdown the device and restart. Press and hold the power button until the screen turns off (about 10 seconds), then release the power button. Press and release the power button to turn your Surface back on. You should see the Microsoft logo.
How do I wake up my Surface?
There are several ways to wake your Surface: Press any key on your Surface Type Cover or keyboard. Press any key on your Surface Book, Surface Laptop Studio, or Surface Laptop keyboard. Press and release the power button on your Surface.
What do I do if my Surface Pro 3 won t turn on?
Surface won't turn on 1. Force Restart: Press and hold power button for 30 seconds. Screen may flash but do not release power button until 30 seconds is complete. Then press the power button again to turn the Surface back on.
Can Surface devices be repaired?
Important: Surface devices shipped in for service can't be repaired and must be replaced. We highly recommend that you back up your data if you can do so. We won't be able to recover it for you.
Can you use Microsoft Complete on a cracked screen?
With Microsoft Complete: For a Surface that is still within the covered warranty period, you can use one of your accidental damage claims to replace your Surface for a deductible fee ( see table ). Microsoft Complete is not available in all regions. To be able to use one of your accidental damage claims, you must select Cracked Screen ...
What is the Surface Pro?
The Surface Pro also features an Intel i5 core processor. The Microsoft Surface line features a molded magnesium case called VaporMg, which is a combination molding technique and particle deposition process to create the desired finish on the exterior, as well as a built-in kickstand for pop up viewing.
Is Surface Pro 1514 hard to open?
An upgraded version of the Microsoft Surface, the Microsoft Surface Pro (1514) Laptop/Tablet hybrid is very difficult to open and repair without further breaking the device. Author: jimenezser (and 12 other contributors)
How long does it take to fix a broken laptop?
The diagnosis and repair time usually averages 15 minutes or less. However, it could take an hour or longer, depending on your internet connection speed, whether updates need to be installed on your device, and the repairs the tool needs to do.
How to run Surface Diagnostic Toolkit?
Run the Surface Diagnostic Toolkit 1 In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.#N#If it's not already installed, you can download it from the Microsoft Store. 2 Follow the on-screen instructions in the Surface Diagnostic Toolkit.
How to submit a service request to Microsoft?
Submit a service request to Microsoft: Go to Device Service and Repair, register, and then select your Surface to start a service order.
Introduction
Use this guide to replace a broken display on a Microsoft Surface Pro, or to remove the display for further repairs.
Step 1 Display
Use a heated iOpener or a heat gun to heat the edges of the display and soften its adhesive.
Step 3
Starting from the top edge, lift the display slightly. If you feel any resistance, use heat and an opening pick to slice through any remaining adhesive.
What is a restore point on a Surface?
Restore points are generated when you install a new app, driver, or Windows update and when you create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made. To get started, do the following:
What to do if you can't see restore points?
If you’re not seeing any restore points, try a reset to solve your problem.
How to get rid of lock screen on Windows 10?
On your keyboard, press the Windows logo key + L. If you need to, dismiss the lock screen.
