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Open Bluetooth settings on your iPhone or Android device. Tap on your Fitbit to remove it from the list. Restart your smartphone and then go into the Fitbit app. Select Set Up a Device and follow the instructions to re-pair the Fitbit with your account.
Where can I take a Fitbit to repair?
Since there really is no exclusive Fitbit repair service here are the online resources that I like:
- Official Fitbit Homepage
- Fitbit Wikipage
- r/Fitbiy on Reddit
- Official Fitbit Community Forum
- Chronometer Fitbit Forum
- Facebook Fitbit Community
Why does Fitbit not work?
- Open the Settings app and turn off the heart rate function
- Restart your Fitbit–follow these instructions to restart your Fitbit
- For certain Fitbit models, you can also shut down your Fitbit, wait 30 seconds or so, and then turn it back on
- Turn the heart rate function back on
Can a Fitbit be repaired?
If you have contended that as a result of an injury your daily routine was adversely affected, the data from the Fitbit might support your assertion, or it may refute it. Accordingly, discovery of data from the Fitbit may well be permissible.
How to fix Fitbit Charge 3 not syncing issue?
- Reboot your Fitbit Charge 3 and then your phone.
- Refresh Bluetooth connection between devices.
- Verify if Fitbit app is installed and/or updated in your phone.
- Troubleshoot problem with Always Connected and All-Day Sync features enabled.
- Reset Network Settings in your phone if possible.
- Restart Fitbit app in your phone.
- Uninstall and reinstall Fitbit app.
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Why has my Fitbit stopped connecting to my phone?
Make sure the latest version of the Fitbit app is installed on your phone. The software on your mobile device is up to date. To check, tap Settings > General > Software Update. Make sure there are no other Bluetooth devices around as they might interfere with the syncing process.
What to do if Fitbit is not syncing?
10 Fixes When Your Fitbit Won't SyncCheck Your Phone's Bluetooth Connection. ... Force Close The App When Your Fitbit Won't Sync. ... Check for App and Firmware Updates. ... Restart Your Fitbit Device. ... Reinstall the Fitbit App. ... Unpair and Re-Pair Your Fitbit Device. ... Turn Off Wi-Fi if Your Fitbit's Not Syncing.More items...•
How do I reset my Fitbit on my phone?
To erase your data from your device:On your Fitbit device, open the Settings app. Clear User Data.When prompted, press the screen for 3 seconds and release. When your tracker vibrates and the clock screen appears, your data is erased.
How do I get my Fitbit to sync again?
Troubleshooting stepsForce quit and then reopen the Fitbit app.Go to Settings. ... Turn your phone or tablet off and back on.Uninstall and reinstall the Fitbit app.If your Fitbit scale won't sync after you reinstall the app, log in to your Fitbit account on a different phone or tablet and try to sync.More items...
How do I manually sync my Fitbit?
To Manually SyncIn the lower right hand corner of your screen, click the Show Hidden Icons arrow on your Taskbar.Locate the Fitbit app icon within the system tray.Hover your mouse pointer over the Fitbit icon and Right Click it. ... Select Sync Now to begin a manual synchronization of your Fitbit device.More items...
How do I delete Fitbit and start again?
From your mobile app:Open your Fitbit app and tap on the “Today” icon at the bottom of the screen.Tap on your account icon (usually your photo) at the top left corner.Scroll down until you see “Manage Data” and select it.Tap on “Delete Account.”Once again, tap on “Delete Account”
Why would a Fitbit stopped working?
Dust and debris can accumulate over time, which could prevent the device from charging properly. Here's a guide on how to clean your tracker. Try plugging your Fitbit charger into a different USB port. Using a UL-certified wall charger will work, as will a simple USB input on a computer.
How do I pair my Versa to my phone?
Open the Fitbit app and tap your Account icon (it's your profile picture at the top-left of the app)....Your phone will search for the Versa via Bluetooth.Once the Versa has been found, type in the numbers shown on its screen.Tap Next to connect your Versa to your Wi-Fi network. Source: Joe Maring / Android Central.
How do I reset my Fitbit app on my iphone?
Reset a Fitbit Sense, Versa Series, Ionic, or Charge 3 & 4Go to the Settings app (gear icon.)Choose About.Select Factory Reset or Clear User Data.Confirm with Yes.
How do I reset my Fitbit tracker?
Fitbit factory resetFrom your tracker, swipe across to the 'Settings' menu.Once in the 'Settings' section, find the 'About' tab and tap it.From here, scroll to the section that's labelled 'Factory Reset' or 'Clear User Data'.You'll then be prompted to confirm the decision to clear your Fitbit to its box settings.
Why is my Fitbit time wrong?
The time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. Sync your Fitbit device to see the correct time.
How do I reset my Fitbit Versa?
How to factory reset a Fitbit VersaGo to the Settings menu and scroll down and tap About.Scroll down and tap Factory Reset. Tap Factory Reset on your Fitbit Versa. Brandon Geekabit/YouTube.Tap Yes to confirm.
How to unpair Fitbit?
Try removing and re-adding your Fitbit device from your Fitbit account. Open the Fitbit app, select your account photo, select your tracker, then tap the trash icon in the top-right corner. Select unpair. You can then pair your Fitbit device with your Fitbit account.
What to do if Fitbit isn't charging?
Nobody likes to wake up in the morning to a dead Fitbit. If your Fitbit tracker isn’t charging properly, you may need to switch charging cables or clean your device.
How to check if Fitbit is right handed?
To check if this is the problem, open the Fitbit app, select your profile photo, select your tracker, then make sure the Quick View toggle is turned on.
How far away from your phone can you use Fitbit?
First, make sure you’re within 20 feet of your mobile device. As mentioned, Fitbit trackers connect to smartphones via Bluetooth, so you’ll need to make sure you’re in range to stay connected. If your tracker and mobile device are too far away from one another, you won’t receive notifications or they may be delayed.
How to turn off notifications on Fitbit?
First, make sure you have notifications enabled in the Fitbit app. Open the app on your smartphone, tap your profile icon, then tap your device. Scroll down and select Notifications. From there, you can turn on/off call, text, and app notifications.
Why is my Fitbit not showing notifications?
Make sure you don’t have another Bluetooth device connected to your smartphone. This may cause interference that prevents notifications from appearing on your Fitbit tracker.
Why won't my Fitbit receive notifications?
Sometimes Fitbit trackers won’t receive notifications from Android devices. If this is happening to you, you may need to restart your fitness tracker or change your phone’s Bluetooth settings.
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How to sync Fitbit with Android phone?
Turn on the Fitbit tracke r and confirm the phone's Bluetooth is enabled . Open the Fitbit app and select the small Fitbit icon. Tap the icon of two arrows forming a circle to start the sync. This article explains how to sync your Fitbit with an Android phone or iPhone using the Fitbit app. All Fitbit trackers can sync via Bluetooth ...
What Happens During a Fitbit Mobile Sync?
During this process, your fitness activity goes to the Fitbit app on your mobile device, which then sends all the new information to the Fitbit servers via Wi-Fi or your mobile network.
Why won't my Fitbit sync?
Only sync to one device at a time. One of the common causes of sync errors is a Fitbit device pairing with more than one device simultaneously. Doing so may seem like a good idea, but it can cause the Fitbit to refuse to sync with anything and require a hard reset. An easy solution to this problem is to enable Bluetooth on only the device you want your Fitbit to sync with.
How long does it take for Fitbit to sync?
Your Fitbit syncs with the app and a progress bar appears. The entire sync takes no more than a few seconds.
Where is the Fitbit icon on my phone?
Open the official Fitbit app on your phone. Select the small Fitbit icon of your phone on the main screen of the app . Depending on your smartphone type, it should be in an upper or lower corner of the screen.
Can you sync Fitbits with Xbox One?
Xbox One consoles can't sync Fitbits. The official Fitbit app may be available on Microsoft's Xbox One video game consoles. Still, you can't sync your Fitbit devices with it due to the console hardware not having any Bluetooth functionality. You can use the Xbox One Fitbit app to check your stats and leaderboards.
Do you need to sync your Fitbit with your phone?
After you download the official Fitbit app and do the initial setup on your phone, your Fitbit tracker routinely syncs to your smartphone in the background. You usually don't need to manually sync your data. If you want to manually sync your Fitbit with your smartphone—perhaps to meet a Fitbit Challenge deadline so you can add your activity before the Challenge ends—here's what you do.
How to make a claim on Fitbit?
To make a claim on your Fitbit for replacement or repair, first you need to contact them. Contact channels should be directed towards their support team on Twitter, email, phone call, forum, or live chat.
How long is the warranty on Fitbit?
The thing about these fitness trackers is they are used when you are most active, but only have a one year warranty for manufacturer defects. That certainly doesn’t give you much time or coverage for item that is under duress. For comparison the average watch has a two year warranty. This is what I have learned from Fitbit repair near me.
How Long is My Fitbit Warranty and What is Covered?
Fitbit will either replace or repair your fitness tracker within one year from the date you purchased it. It does not cover normal wear and tear damage. This means that physical damage like smashing it on a weight rack will not be covered. Also not covered under the warranty are any issues with the application on your phone or the dashboard on their website. You might be surprised, but also not covered is the actual software that resides inside of the Fitbit. Essentially the only thing that is covered by the warranty is the hardware…and with that only manufacturer defects.
What is the booklet on Fitbit?
When you originally got your Fitbit, there should have been a small paper foldout inside the box. This small booklet has the limited warranty information that the company provides. If you no longer have the booklet, the same info is on the website, here.
Can a Fitbit battery hold its charge?
A few examples of manufacturer defects to the hard ware would be: Your display has become dull or not as bright as it use to be. The battery’s doesn’t hold its charge anymore. Any of these are valid reasons to make a claim on your Fitbit warranty as long as you are within a year of your purchase date.
Do you need to mail Fitbit in safe packaging?
After that if you are under warranty and they deem it qualifies they will ask you to mail them the product in safe packaging. My advice would also be to include an index card with a description of what needs to be fixed and insure the package for the estimated value of the Fitbit.
Is Fitbit software covered by warranty?
You might be surprised, but also not covered is the actual software that resides inside of the Fitbit. Essentially the only thing that is covered by the warranty is the hardware…and with that only manufacturer defects.
How to clean Fitbit?
Gently clean the face of your Fitbit with a cloth or paper towel and a small amount of non-abrasive cleaner. Format the drive. Delete any audio files you've stored on your Fitbit and then re-upload them. Check subscriptions. If you're using a streaming service, check that you have the correct subscription.
How to update Fitbit app?
There may be updates available for both your Fitbit and the Fitbit app. Check the settings. Go to the settings menu in the Fitbit app by tapping your device. Make sure you've enabled your Fitbit to always be connected to your phone. You can also set notifications privileges on this menu. Check your phone settings.
How far away from phone can you use Bluetooth on Fitbit?
Move closer to your phone. Bluetooth only functions within 30 feet of a device and quality may drop off considerably at further distances. Check the Bluetooth connection. If you don't see it in your device's Bluetooth menu, scan for it to see if your Fitbit appears.
Why does my Fitbit fail?
A Fitbit may fail for a number of reasons, including a drained battery, a software update, dust or dirt in the hardware, a weak connection to your phone, or incorrect file formats for music streaming.
Can Fitbits break?
A Fitbit can take a beating, but when they break, they don't tell you. Fitbits generally do not display error codes on the watch face. If you're working out and it breaks down, here are some Fitbit troubleshooting tips you can try to get it working again.
Does Fitbit play WMA files?
Pandora, for example, will let U.S. residents download stations, but it won't interface with other services directly. Check the files you've uploaded. A Fitbit will only play MP3, MP4, and WMA files.
How to pair Fitbit with phone?
If you’ve already set up your Fitbit account in the past and you now have a new Fitbit device you want to pair with your phone, tap on your profile photo in the top left corner of the app, and then choose Set Up a Device.
How many digits is Fitbit pairing code?
Once your phone finds the device, it prompts you to enter a 4 digit pairing code displayed on the screen of your Fitbit device.
What does it mean when you see a message about switching Fitbit?
Seeing a message about switching? That message indicates that your Fitbit account currently connects to a different Fitbit device.
What to do if you can't move Bluetooth?
Check that there are no other Bluetooth devices nearby when you’re pairing. If you can’t move them, turn Bluetooth off temporarily or shut down the device. Then run through the steps again.
Does Fitbit have Bluetooth?
Your Fitbit uses Bluetooth Low Energy (BLE) technology to pair and sync with your iPhone, Android, and other devices. Once you initially pair your Fitbit to your mobile phone, it automatically syncs with the app and your online account throughout the day. Plus, you’ll also see your text messages and notifications on your Fitbit (if you set up this feature.)
Disconnect Your Fitbit From All Devices
If your iPhone is not the first device you’ve paired with your Fitbit, check your old phone and make sure it’s not connected to your smartwatch. Go to your phone’s Bluetooth settings, and remove your Fitbit.
Update Your Devices
Make sure to update your iPhone and Fitbit to the latest version. To update iOS, go to Settings, select General, and tap Software Update. Then go to the App Store, search for Fitbit, and install the latest updates. Restart your devices again and check the results.
Enable All-Day Sync
Launch your Fitbit app, go to Settings, and turn on All-day sync. A pop-up will appear on the screen asking you if you want to pair the device. Select Yes, and check if your Fitbit detects your iPhone.
Remove Your Credit Card
If you have a credit card linked to your Fitbit, you may not be able to pair your watch with another phone. This is a security feature that aims to prevent unwanted events. To solve the problem, delete your credit card from your Fitbit, and restart the device. If this method doesn’t work, reset your Fitbit to default settings.
Reset Network Settings
Try resetting your network settings on your iPhone. Navigate to Settings, select General, then Reset, and tap Reset Network Settings. Restart your iPhone, go back online, and check if iOS detects your Fitbit.
Conclusion
If your iPhone won’t detect your Fitbit, remove your smartwatch from your old phone. Then, turn your Bluetooth off and then back on. Make sure to update your iPhone and Fitbit to the latest version. Additionally, enable All-Day Sync, and remove your credit card from Fitbit. If the issue persists, reset your network settings.
Table of Contents
Can A Fitbit Be repaired?
- Common issues with Fitbits can be resolved yourself with simple troubleshooting steps, but if your Fitbit breaks during normal usage within one year of purchase, it’s still covered by the manufacturer’s warranty and can be repaired or replaced. However, Fitbits were not designed to last forever, so repairing an older Fitbit is likely not economical. Some Fitbits can be less durabl…
How to Repair Your Fitbit
- If you just bought a brand-new Fitbit and it won’t sync, or the display isn’t working, don’t throw it out just yet. What do you do when your Fitbit stops working? First, you need to troubleshoot why your Fitbit isn’t working. Troubleshooting helps to realize the root cause of why the Fitbit isn’t working. Some of the common problems that might be a...
Frequently Asked Questions
- Q: Can a Fitbit work on a Windows or Mac computer?
A: Yes. It can connect to both Windows and Mac OS. - Q: Can I use a Fitbit as a pedometer on a treadmill, bike, or other cardio equipment?
A: Yes. Fitbits do not have GPS, so you will have to turn on the “Run” mode on the treadmill or bike if you wish to track your distance and speed while doing cardio. You can use a Fitbit as a pedometer while walking, running, or doing other activities if you wish.
Final Thoughts
- The Fitbit is a quality product. Although the device is not without its problems, it’s still one of the best fitness trackers on the market. Just make sure that you purchase your device from a reputable source. If it develops any issues, you can troubleshoot and try out each of the solutions listed above depending on the problem your Fitbit is experiencing.