Go to: apple’s genius site Select Get Software (or Hardware) Help Choose the device that has problems Select Repairs and Physical Damage or Hardware problem Choose The topic is not listed Enter a description of your problem Press Continue Choose to Bring in For Repair Select location, store, and date/time
- Select Get Software (or Hardware) Help
- Choose the device that has problems
- Select Repairs and Physical Damage or Hardware problem
- Choose The topic is not listed
- Enter a description of your problem
- Press Continue
- Choose to Bring in For Repair
- Select location, store, and date/time
Does it cost money to make an appointment with Apple?
When you setup an appointment you go talk to them and they will try to resolve you’re issue. If you call AppleCare and your OOW you have to pay a fee to talk to them itnused to be $29 for an incident. Aka you have a issue with your screen that $29 is good for like 30 days as longbow as you call in about the screen.
How do you schedule an Apple Store appointment?
Scheduling an Appointment Online
- Enter a location and click the magnifying glass or select the Use current location button to search for a store near you. ...
- The closest stores will appear for you to choose from. ...
- Click the Book Appointment button.
- Read the prompt and click Continue if applicable.
- Next, let us know whether or not you’re an Xfinity customer. ...
How do you set an appointment at an Apple Store?
- You’ll receive an email confirmation with your appointment details.
- Typically, you can reserve an appointment up to 2 weeks in advance.
- You can click the “Manage Reservations” tab in your account to view, change, or cancel the reservation.
Can I go to an Apple Store without an appointment?
You do not need to make an appointment to purchase products from an Apple Store. When you are taking something in for evaluation or repair, that's when you need to make an appointment. Cheers, GB MoreLess
How do I arrange an apple appointment?
A: The best way to get Genius Support is to make an appointment before visiting the store. Go to getsupport.apple.com to schedule an appointment. To change your Genius Support appointment, you can also go to mysupport.apple.com or use the link provided in your confirmation email.
How do I set up Apple repair?
Apple RepairSend your product to Apple. Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. ... Find an Apple Authorized Service Provider. ... Visit a Genius at an Apple Store.
How far in advance can you make apple appointment?
They have opened scheduling up to two days in advance for "guests" and 14 days in advance for ProCare members. To make a reservation, just go to the Genius Bar page and select your local Apple Store from the drop-down list.
How long do Apple repairs take?
The Apple Store and many of our Apple Authorised Service Providers offer same-day service for some repairs, such as screen repair. If you send your iPhone directly to an Apple Repair Centre or if your technician needs to ship it for you, it will be ready for pickup in approximately 6-8 days.
How long does it take Apple to fix a screen?
Apple advises that iPhone repairs take between 6-8 days if you send your iPhone to an Apple Repair Centre, for example.
Why are there no apple appointments?
A large number of Apple Stores that are still open have been converted to Express Pickup only and you cannot get shopping appointments. Because they are closed? Note that due to the surge in Covid cases, there may be no appointments available. They are open but for appointments only.
Can you go to the Apple Store without an appointment?
You don't. There is no way to make appointments for shopping, nor do you need to make one. Appointments are only for service.
Does AppleCare cover water damage?
Damage to Mac computers and accessories due to liquid exposure is not covered by the Apple One (1) Year Limited Warranty or the AppleCare Protection Plan (APP).
How do I contact Apple for repair?
Product and Services SupportU.S. technical support: (800) APL–CARE (800–275–2273)See all worldwide support telephone numbers.Contact a mobile carrier.Make a reservation at an Apple Retail Store Genius Bar.Beats support: (800) 442–4000 (U.S.) or see all worldwide support telephone numbers.
How do I prepare my Mac for repair?
Before you ship your MacBack up your data. ... Remove your Mac from Find My (and leave it removed the whole time your Mac is in service). ... Turn off your firmware password.Deauthorize your computer for content purchases.Disable or turn off third-party security software if you're using it.More items...•
How do I secure my phone before repair?
Table Of ContentsCreate a Full Back Up.Remove Your SIM Card.Remove Security Locks.Remove External Storage.Note Down Your IMEI.Perform a Factory Reset.Remove Google Account & Disable Factory Reset Protection.Go to The Reputed Technician.More items...•
How do I Find My repair ID?
To find your Case or Repair ID for support, service or repairs, sign in to My Support with the same Apple ID that you used to start your support, service or repair, then look under the Recent Activity section.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iP...
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technici...
How much do iPhone repairs cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by th...
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental...
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Get real-time assistance from an Apple expert right on your computer or mobile device.
Call
You can call us immediately or at your convenience, or you can schedule a time for us to call you.
For more straightforward questions — about an issue with iTunes, for instance — send us an email and we’ll quickly reply with a solution.
Genius Bar
Make a Genius Bar reservation at your favorite Apple Store and get help from an Apple expert.
Apple Authorized Service Provider
There are many service providers that Apple trusts with support. Bring your device to one near you.
Visit us online or give us a call to begin the process of mailing your device to an Apple Repair Center. Most Apple products are eligible for mail-in service.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you'll be notified when it's ready for pickup.
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
What happens if my iPhone is damaged?
If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee. If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair. The out-of-warranty prices on this page are for repairs made by Apple.
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing issues for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
What to do if your iPhone is stolen?
If your iPhone was lost or stolen and you have AppleCare+ with Theft and Loss, you can file a claim to replace your missing iPhone.
What is the purpose of Genuine Apple Parts?
Genuine Apple Parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.
How to change date on Apple Care?
To change date or time, select the back arrow and update. To check status, press the Account button in the bottom menu. Find appointments and Case ID information here as well as options to check your Apple Care Coverage and Warranty information and expiration dates.
How to call Apple technical support?
Choose to Bring in For Repair. Select location, store, and date/time. Directly call the apple technical support experts at 1-855-887-0097 in the US/Canada.
How to make sure you are signed in with Apple ID?
Open the Apple Support App and make sure you are signed in with your Apple ID by checking the Account information
Can hardware problems allow live appointment support?
Most hardware problems allow for live appointment support.
Does Apple charge for appointment?
Yes, the good news is that Apple does not charge anyone for an appointment with one of their Geniuses.
Where to go to get Apple support?
Begin by going to Apple Support website at http://www.apple.com/support/ .
How to cancel a reservation on Apple?
If you need to modify or cancel the reservation, you can click Reschedule or Cancel on this page. If you need to make a change later, go to the confirmation email and click the options there. You'll be taken to Apple's site to make changes there.
How to make an appointment at the genius bar?
Select Apple Store, Date, and Time for Genius Bar Appointment 1 To find your closest Apple Store or another authorized service provider, enter your zip code (or let your browser access your Current Location). Click Go . 2 If you need help with an iPhone, you should also include the phone company you use with your iPhone for a list of nearby Apple and carrier stores. 3 Map displays a list of your the nearby Apple Stores (you can sort the stores either by Availability —which one has the appointment soonest—or Distance —which is the closest). 4 Click on each store to see it on a map, how far away it is from you, and to see what days and times are available for Genius Bar appointments. 5 When you find the store you want, select the day you want and click on a time that's available for your appointment.
What is Apple certified repair?
Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
What is an independent repair provider?
Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple's warranty or AppleCare plans* but may offer their own repair warranty. *Unless required by law, repairs made by Independent Repair Providers are not backed by Apple.
Can you do more than shop and learn in an Apple Store?
You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.
Where to return Apple products?
A: Start a return online at apple.com/orderstatus, where you can create a return shipping label to ship your product from a drop off point or schedule a pickup at your location.
How long does it take to return an Apple product?
For purchases made at an Apple Store, you can return your product within 14 days after the store reopens. Some stores may be open for curbside pickup with limited support and are unable to complete returns at this time. If your local store has only curbside pickup available, you can return your product once the store has fully reopened. You can check your local store hours and status at apple.com/retail.
How to get genius support?
A: The best way to get Genius Support is to make an appointment before visiting the store. Go to getsupport.apple.com to schedule an appointment.
Why is Apple limiting personal set up sessions?
In order to ensure the safety of our customers and team members we are currently limiting personal set up sessions in stores. You can learn how to set up your products and transfer your data at support.apple.com.
Do you need a mask to go to Apple Store?
A: Yes. Face masks will be required for all of our teams and customers while visiting an Apple Store, and we will provide them to customers who don’t bring their own. N95 masks with valves, and masks that do not cover your nose and extend below your chin— such as bandanas, are not permitted at Apple Stores. Replacement masks will be provided as needed.
Do you need masks to pick up Apple?
A: To ensure a healthy environment, physical distancing measures may result in delayed store entry. Masks may be required to enter the store. And, your pick up will be no contact. Please check apple.com/retail for your local store hours, or call us at 1‑800‑MY‑APPLE.
Support by phone
You can talk to an Apple Advisor by calling the Apple Support phone number for your country or region.
Get help with purchases
Check order status or learn about Apple Trade in. Buy an AppleCare plan or shop for products and accessories.