Full Answer
How do I get my PS5 controller repaired?
Since it's been about a year since the PS5 came out, you should still be covered under warranty. Call Sony and ask them where to send your PS5 controller to have it repaired. Be prepared to wait on the phone for a long time before connecting with a representative.
What should I do if my PS5 dualsense controller is not working?
If none of this works, contact Sony. Steps below: The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced. First, make sure you have completed the troubleshooting steps above.
How do I connect a PS5 controller to my PS5?
Make sure that your PS5 console is on. Connect the controller to your console using the included USB cable. If your controller is turned off, press the PS button. After the light bar blinks, the player indicator lights up.
How to fix PS5 drift controller issue?
If the PS5 drift controller issue persists, you may consider resetting your controller. To do so, turn off your PS5 console first, locate the reset button on the back of the controller (it is a tiny hole to the right of the Sony logo), and use a small paperclip to press and hold down the hole for 3-5 seconds.
Can I send my PS5 controller to get fixed?
The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced.
How do I claim my PS5 controller warranty?
You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.
Can I send my controller to Sony to get fixed?
If a stick or button stops working on your controller but you've already aged out of your warranty period, you can still opt to send the device to Sony to get repaired for a fee or simply trade it in at a local gaming retail shop and purchase a new one.
How do you send PS5 controller with stick drift for repair?
0:5518:05How to Fix Stick Drift on a PS5 Controller in 2022 (Step by Step)YouTubeStart of suggested clipEnd of suggested clipJust click them around and spin them make sure they click make sure they're really down on thoseMoreJust click them around and spin them make sure they click make sure they're really down on those analog cubes underneath the actual stick.
Does Sony charge for PS5 repair?
How Much Does Sony Charge for PS5 Repairs? As we said, Sony does not provide repairs for PS5 consoles unless under warranty. If your console is under warranty, returning it for a repair or replacement should not cost you anything.
Does Sony fix PS5 controller drift?
The video compares the new controllers with the original and magenta ones to see if there were any updates in the design. While the changes to the controllers were mostly aesthetic with the fresh colours, the Youtuber was able to show us that Sony has fixed one of the stick drift issues.
How much do Sony repairs cost?
How Much Does Sony Charge for Camera Repairs?Camera Types/PartsCost of repairsSony Cyber-Shot cameras$130.50- $550.00Alpha DSLR & SLT cameras$230.50-$550.00Alpha IL & NEX cameras$230.50 -$680.00Lenses, including DSLR & NEX lenses$100.50-$950.001 more row
How long is Playstation controller warranty?
PS4 controllers manufacturer warranty lasts for one (1) year from the date you buy it and only applies to the controller itself, not the battery.
How long is warranty on DualSense controller?
One manufacturing fault that is unfortunately common is stick drift on the PS5 DualSense controller. Again, Sony's new pad will be covered under the initial 12-month warranty, so don't wait around if your controller is suffering from the dreaded stick drift. After all, it's sadly inevitable that stick drift will occur.
What causes PS5 controller drift?
It gets in the grooves, under the shoulder triggers, under the face buttons, and just about anywhere else there is a recess. Unfortunately, this means dirt gets under the thumb sticks, too. This is the perfect place for grime to live, and unfortunately it can cause DualSense drift.
How long is PS5 warranty?
The PS5 comes with a warranty that covers material damage caused by manufacturer error. This warranty is valid for 1 year in the US and 2 years in the UK, and it can be extended by 90 days if you register the console before the warranty period has elapsed.
How do you fix a sticky controller drift?
1:5711:00How to Fix Stick Drift on Xbox Series X/S Controller 2022 (Step ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipJust blow some air into it spin the analog. Move that around as you do it make sure to get all sidesMoreJust blow some air into it spin the analog. Move that around as you do it make sure to get all sides. And the same with the other.
Do PS5 controllers have warranties?
The good news is DualSense controllers that suffer from drift are covered under your PS5 warranty. Now for the bad news. Anyone who wants to send their DualSense to Sony, for drift or any other issue to be fixed, will need to pay for the postage themselves.
How long should a PS5 controller last?
How Long Do PS5 Controllers Last? [Answered!] Your PS5 controller should have a battery life of about 12 hours.
How does PS5 warranty work?
As we alluded to above, the warranty will cover your console for faults caused by "defective materials or workmanship". In other words, if a component fails because it was badly made, you're covered. The replacement console or component will be either new or refurbished, at Sony's discretion.
How long is warranty on DualSense controller?
One manufacturing fault that is unfortunately common is stick drift on the PS5 DualSense controller. Again, Sony's new pad will be covered under the initial 12-month warranty, so don't wait around if your controller is suffering from the dreaded stick drift. After all, it's sadly inevitable that stick drift will occur.
How to reset PS5 controller?
On the back of your controller, there's a tiny hole to the right of the Sony logo. Press and hold that down for five seconds using a paperclip or other tool. After that, it will disconnect. Turn on your PS5.
How long is the PS5 controller warranty?
The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced. First, make sure you have completed the troubleshooting steps above. The Sony representative will ask you to complete these ...
What happens if a Sony controller is lost?
If the controller gets lost or misplaced in shipping or by Sony, the representative said Sony will replace it as long as you can prove it was sent to the correct address. So, save your shipping receipt!
How long does it take for a Sony controller to be repaired?
It will take 7 to 10 working days for Sony to repair the controller plus the additional time it takes for the controller to arrive at their facility and the additional shipping time it takes to return to you.
What is stick drift on PS5?
It's the phenomenon in which one of your analog sticks moves on its own, even if you're not touching the controller. This will interfere with playing games, as it will move your stick and alter movement / aiming etc. Loading.
How to restore PS5 data?
To restore saved data on another console, you must sign in on that console. Connect your USB drive to your PS5 console . Go to the home screen and select Settings > System. Select System Software > Back Up and Restore > Back Up Your PS5 . When there are multiple USB drives connected, select your USB drive.
What happens when you restore your PS5?
All user data saved on your PS5 console is included in the backup data. When you restore your backup data, your PS5 console is reset, and all data saved on your console is erased. Users who have never signed in can restore saved data to only the original PS5 console that was backed up.
How do I package my return?
You'll need to pack your PlayStation product safely and securely before shipping it back to us, as we cannot be held responsible for anything damaged in transit to us. Please select the device you are sending us below.
How to sync PS5 trophies?
Sync your trophies. Go to Settings > Saved Data and Game/App Settings > Game Status > Sync with PlayStation Network. Packing instructions: Once your PS5 console is ready for return, follow these instructions closely to correctly pack your PS5 console for shipping.
What to put on bottom of box?
Line the bottom of the box with bubble wrap or other suitable packing material.
What happens when you get your PS4 back?
When you receive your PS4 back, the HDD will be factory reset. Make sure you don't lose game progress by backing up your game saves. There are two ways to back up your saves:
How to back up multiple USB drives?
When there are multiple USB drives connected, select your USB drive. Select the type of data you want to back up, and then select Next. The file name and file size appear. Enter a description of the backup data if necessary. Select Back Up.
What happens when you connect a PS5 controller to a PS5?
When you connect your controller to your PS5 console with the USB cable, your controller battery starts charging. While charging, the battery icon animates.
How to pair a PS5 controller to a PS5?
How to pair a DualSense wireless controller with PS5 consoles. The first time you use a controller, you'll need to pair it with your console. Make sure that your PS5 console is on. Connect the controller to your console using the included USB cable. If your controller is turned off, press the PS button. After the light bar blinks, the player ...
How to charge a DualSense controller?
How to charge a DualSense wireless controller. You can check your controller battery level by selecting Accessories in the control center. When you connect your controller to your PS5 console with the USB cable, your controller battery starts charging. While charging, the battery icon animates.
What happens when you charge a PS5?
When charging while your console is in rest mode, the light bar on your controller slowly blinks orange. After charging is complete, the light bar turns off. The USB cable which came with your PS5 console is a Type-C to Type-A USB cable.
How to update wireless controller?
You can also go to the home screen and select Settings > Accessories > Controllers > Wireless Controller Device Software to update the wireless controller device software.
How to adjust the brightness of a controller?
For general controller settings: Go to the home screen and select Settings > Accessories > Controllers . You can adjust your volume, vibration intensity, trigger effect intensity and the brightness of controller indicators from this menu.
What happens when the DualSense controller is fully charged?
When the DualSense wireless controller is fully charged, the battery icon will stop animating and display three bars.
Can you remove the screws in the D pad?
Now you can also remove the screws in the area of the buttons and D-Pad in case you need to change this part.
Does disassembling a PS5 remote void warranty?
Keep in mind that disassembling the PS5 DualSense controller will automatically void its warranty , so our advice is that if it is giving you problems, first try to manage the warranty if you still have it. In addition, if you decide to disassemble to repair the remote control yourself, you should know that you run the risk of something being damaged by bad handling and making it unusable, so do it at your own risk.
Can you unscrew a PS5 controller?
The PS5 controller does not have visible screws to simply unscrew and be able to access its interior, so you will need a flat tool and, if possible, made of plastic to insert it between the case and the back cover of the same and make a lever, as you can see in the picture above. In this way you can remove the lower black cover that will reveal the first screws that we can remove.
Can you remove the battery from a PS5 controller?
The first thing we will see after removing the back cover is the large battery that the remote has, a battery that we can remove simply with our fingers since it is not glued and only has a connector very similar to the one we can find in any other device, so we simply pull the connector and we can remove the battery (and change it for a new one in case it is necessary if what you wanted to repair is that the battery of the PS5 controller did not work well).
What Happened With the PS5 Recall?
There is technically not a PS5 recall, but there is a class-action lawsuit against Sony to recall the DualShock controllers over a drifting issue. Players have reported that their characters move in the game even when they are not touching the controller.
How To Check if You Are Impacted by the PS5 Recall Using DoNotPay
There are recalls happening all the time, and it can be challenging to keep track of whether or not your products are a part of one. You can make your life much simpler by allowing DoNotPay to keep track of recalls for you.
How To Claim a Repair for Your PS5 Using DoNotPay
If you know your product is under a recall, DoNotPay will help you get a refund, repair, or replacement. Just follow the steps below, and you are well on your way.
DoNotPay Can Help With Other Recalls
If the recent PS5 recall have you wondering what to do next, DoNotPay has helped people like you understand how to manage recalls for a wide range of vehicles and other products, including :
Conclusion
It's frustrating when you buy something, and it doesn't perform the way you expect. It's even more frustrating to try to reach out to a busy company to get it fixed.
