how to send my ps5 controller for repair

Full Answer

How do I get my PS5 controller repaired?

Since it's been about a year since the PS5 came out, you should still be covered under warranty. Call Sony and ask them where to send your PS5 controller to have it repaired. Be prepared to wait on the phone for a long time before connecting with a representative.

How do I connect a PS5 controller to my PS5?

Make sure that your PS5 console is on. Connect the controller to your console using the included USB cable. If your controller is turned off, press the PS button. After the light bar blinks, the player indicator lights up.

How do I Reset my PS5 dualsense controller?

Reset a DualSense wireless controller 1 Turn off your PS5 console. 2 Locate the small reset button on the back of the controller. 3 Use a small tool to push the button inside the hole. Hold the button down for roughly 3-5 seconds. 4 Connect the controller to the PS5 console using a USB cable and press the PS button.

How do I update my PS5 controller to the latest firmware?

Connect your controller to your PS5 console with the included USB cable and follow the on-screen instructions. You can also go to the home screen and select Settings > Accessories > Controllers > Wireless Controller Device Software to update the wireless controller device software. Having issues with a DualSense wireless controller?

How do I claim my PS5 controller warranty?

You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

Do PS5 controllers have warranty?

The good news is DualSense controllers that suffer from drift are covered under your PS5 warranty. Now for the bad news. Anyone who wants to send their DualSense to Sony, for drift or any other issue to be fixed, will need to pay for the postage themselves.

Does Sony repair controllers?

Your controller might be covered within the PS4's warranty or extended warranty. In this case, you won't have to pay for repairs at all (or only pay for shipping). If not, expect to pay around $59. If you want to buy a new controller from Sony, it retails for about $60 (although you can often find it for less online).

How long do Sony take to repair PS5 controller?

How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.

Does Sony fix PS5 controllers?

The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced.

Does Sony charge for PS5 repair?

How Much Does Sony Charge for PS5 Repairs? As we said, Sony does not provide repairs for PS5 consoles unless under warranty. If your console is under warranty, returning it for a repair or replacement should not cost you anything.

How long is a PS5 controller warranty?

One manufacturing fault that is unfortunately common is stick drift on the PS5 DualSense controller. Again, Sony's new pad will be covered under the initial 12-month warranty, so don't wait around if your controller is suffering from the dreaded stick drift.

How long is Playstation controller warranty?

PS4 controllers manufacturer warranty lasts for one (1) year from the date you buy it and only applies to the controller itself, not the battery.

What causes PS5 controller drift?

It gets in the grooves, under the shoulder triggers, under the face buttons, and just about anywhere else there is a recess. Unfortunately, this means dirt gets under the thumb sticks, too. This is the perfect place for grime to live, and unfortunately it can cause DualSense drift.

Can you fix PS5 controller drift?

You can gently pop the analog sticks out of their default position by lifting them slightly. Give them a wiggle and then pop them back in to see if this has fixed the issue.

What causes controller drift?

Causes of PS4 Controller Drift If your character or the camera keeps moving when you're not touching the controller, the problem's source is likely analog stick drift. PS4 controller drift can be due to one of two things: The analog stick is dirty. The analog stick or the potentiometer is damaged.

How long is PS5 warranty controller?

One manufacturing fault that is unfortunately common is stick drift on the PS5 DualSense controller. Again, Sony's new pad will be covered under the initial 12-month warranty, so don't wait around if your controller is suffering from the dreaded stick drift. After all, it's sadly inevitable that stick drift will occur.

Do PlayStation controllers have a warranty?

If your Sony PlayStation 4 controller malfunctions and you are thinking of filing a warranty claim, you should know that your controller is a part of the Sony PS4 limited hardware warranty.

Does Sony fix PS5 controller drift?

The video compares the new controllers with the original and magenta ones to see if there were any updates in the design. While the changes to the controllers were mostly aesthetic with the fresh colours, the Youtuber was able to show us that Sony has fixed one of the stick drift issues.

How long is the PS5 warranty?

The PS5 comes with a warranty that covers material damage caused by manufacturer error. This warranty is valid for 1 year in the US and 2 years in the UK, and it can be extended by 90 days if you register the console before the warranty period has elapsed.

How to restore PS5 data?

To restore saved data on another console, you must sign in on that console. Connect your USB drive to your PS5 console . Go to the home screen and select Settings > System. Select System Software > Back Up and Restore > Back Up Your PS5 . When there are multiple USB drives connected, select your USB drive.

What happens when you restore your PS5?

All user data saved on your PS5 console is included in the backup data. When you restore your backup data, your PS5 console is reset, and all data saved on your console is erased. Users who have never signed in can restore saved data to only the original PS5 console that was backed up.

How do I package my return?

You'll need to pack your PlayStation product safely and securely before shipping it back to us, as we cannot be held responsible for anything damaged in transit to us. Please select the device you are sending us below.

How to sync PS5 trophies?

Sync your trophies. Go to Settings > Saved Data and Game/App Settings > Game Status > Sync with PlayStation Network. Packing instructions: Once your PS5 console is ready for return, follow these instructions closely to correctly pack your PS5 console for shipping.

What happens when you get your PS4 back?

When you receive your PS4 back, the HDD will be factory reset. Make sure you don't lose game progress by backing up your game saves. There are two ways to back up your saves:

How to back up multiple USB drives?

When there are multiple USB drives connected, select your USB drive. Select the type of data you want to back up, and then select Next. The file name and file size appear. Enter a description of the backup data if necessary. Select Back Up.

How to activate PS4 as primary?

Go to Settings > Account Management > Activate as Your Primary PS4.

What happens when you connect a PS5 controller to a PS5?

When you connect your controller to your PS5 console with the USB cable, your controller battery starts charging. While charging, the battery icon animates.

How to pair a PS5 controller to a PS5?

How to pair a DualSense wireless controller with PS5 consoles. The first time you use a controller, you'll need to pair it with your console. Make sure that your PS5 console is on. Connect the controller to your console using the included USB cable. If your controller is turned off, press the PS button. After the light bar blinks, the player ...

How to charge a DualSense controller?

How to charge a DualSense wireless controller. You can check your controller battery level by selecting Accessories in the control center. When you connect your controller to your PS5 console with the USB cable, your controller battery starts charging. While charging, the battery icon animates.

What happens when you charge a PS5?

When charging while your console is in rest mode, the light bar on your controller slowly blinks orange. After charging is complete, the light bar turns off. The USB cable which came with your PS5 console is a Type-C to Type-A USB cable.

How to update wireless controller?

You can also go to the home screen and select Settings > Accessories > Controllers > Wireless Controller Device Software to update the wireless controller device software.

How to adjust the brightness of a controller?

For general controller settings: Go to the home screen and select Settings > Accessories > Controllers . You can adjust your volume, vibration intensity, trigger effect intensity and the brightness of controller indicators from this menu.

What happens when the DualSense controller is fully charged?

When the DualSense wireless controller is fully charged, the battery icon will stop animating and display three bars.

How long is the PS5 warranty good for?

Sony Interactive Entertainment LLC ("SIE") warrants to the original purchaser ("you") that the PS5 hardware, which includes components contained in the retail box with this hardware ("Product"), will be free from material defects in material and workmanship for a period of one year from the original date of purchase ...

Is PS5 software a warranty?

PS5 system software is licensed to you under the terms of a separate end user license agreement at doc.dl.playstation.net/doc/ps5-eula/. PS5 system software has a separate warranty. Service policy. You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions.

Is SIE liable for PS5?

SIE is not liable for damages resulting from your failure to comply with the foregoing, or any instructions that SIE provides to you.

What Happened With the PS5 Recall?

There is technically not a PS5 recall, but there is a class-action lawsuit against Sony to recall the DualShock controllers over a drifting issue. Players have reported that their characters move in the game even when they are not touching the controller.

How To Check if You Are Impacted by the PS5 Recall Using DoNotPay

There are recalls happening all the time, and it can be challenging to keep track of whether or not your products are a part of one. You can make your life much simpler by allowing DoNotPay to keep track of recalls for you.

How To Claim a Repair for Your PS5 Using DoNotPay

If you know your product is under a recall, DoNotPay will help you get a refund, repair, or replacement. Just follow the steps below, and you are well on your way.

DoNotPay Can Help With Other Recalls

If the recent PS5 recall have you wondering what to do next, DoNotPay has helped people like you understand how to manage recalls for a wide range of vehicles and other products, including :

Conclusion

It's frustrating when you buy something, and it doesn't perform the way you expect. It's even more frustrating to try to reach out to a busy company to get it fixed.

How to reset PS5 controller?

On the back of your controller, there's a tiny hole to the right of the Sony logo. Press and hold that down for five seconds using a paperclip or other tool. After that, it will disconnect. Turn on your PS5.

How long is the PS5 controller warranty?

The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced. First, make sure you have completed the troubleshooting steps above. The Sony representative will ask you to complete these ...

What happens if a Sony controller is lost?

If the controller gets lost or misplaced in shipping or by Sony, the representative said Sony will replace it as long as you can prove it was sent to the correct address. So, save your shipping receipt!

How long does it take for a Sony controller to be repaired?

It will take 7 to 10 working days for Sony to repair the controller plus the additional time it takes for the controller to arrive at their facility and the additional shipping time it takes to return to you.

What is stick drift on PS5?

It's the phenomenon in which one of your analog sticks moves on its own, even if you're not touching the controller. This will interfere with playing games, as it will move your stick and alter movement / aiming etc. Loading.

PlayStation 5 Hardware and Software Repair

From software glitches to damaged displays and dead batteries, CPR technicians have seen it all. Whether it’s caused by an accidental drop, water damage, or anything in-between, take your PS5 to your nearest CPR location for a free, no-obligation repair estimate.

PlayStation 5 Laser Repair

Is your PS5 not loading discs or displaying a read-error message? It may be time for a PlayStation 5 Laser Repair. CPR specialists are trained to fix a variety of malfunctions stemming from a worn or damaged laser lens.

How Much Will It Cost?

When you’re in need of PlayStation 5 repair services that won’t break the bank, depend on the professionals at CPR! While repair costs vary based on the type and extent of damage to your PlayStation 5, our repairs are always budget-friendly. For a free estimate on your PlayStation 5 repair, call your local Cell Phone Repair store!