- Visit https://luxotticacustomercare.com/oakley/returns and complete our online return request form.
- Print out the pre-paid return label that you will receive through email within 48 hours of your request and attach to the box.
- Take your package to your nearest UPS location.
- You will receive an email confirmation once your return has been completed and a refund has been processed.
- Please allow up to 5 business days for the credit to show on your account.
How do I return an item to Oakley?
Follow these simple steps: Obtain a Return Authorization number (RA#) by emailing [email protected] with your details (order number, items you wish to return, etc) and we’ll reply with the RA number.
How do I return an Oakley earbuds?
We called the customer service department for Oakley at 1-800-403-7449. An automated response answered the call. We were given a list of options to choose from – a return is option #3.
What happens if I breach the warranty on an Oakley product?
Your exclusive remedy for breach of warranty will be the repair or replacement of the item as determined by Oakley. This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.
Can I Send my Prescription Sunglasses back to Oakley?
Please do not send prescription sunglasses directly back to Oakley. This Oakley Airwave™ Goggle comes with a limited warranty for a period of two years from the date of purchase. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date.
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Does Oakley have a lifetime warranty?
Oakley goggles are guaranteed from defects in workmanship and manufacturer materials and have a limited life-time manufacturer's warranty. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
How do I return my Oakley sunglasses?
Visit https://www.oakley.com/en-us/support/order-return and complete our online return request form.Select your return method: UPS Store dropoff (with or without a printed label) OR UPS Pick-Up.Hand the package off to UPS.More items...
Can Oakley frames be repaired?
AlphaOmega can repair Oakley frames across the range, including Oakley Drop Point, Flak, Frogskins, Enduro and Mainlink models. Repairs can include arm replacement, new joints and nose pads, bent or broken bridges and frame realignment.
How do I file a warranty with Oakley?
For all valid Oakley warranty claims are to be made through the Authorized Oakley dealer where purchased. For further questions please call our customer care team at 1 (800) 403-7449. All authentic Oakley timepieces are warranted for two years from the date of purchase against manufacturer's defects.
How do you fix Oakley Arms?
0:000:59How To: Interchange Arms on Oakley Crosslink | SportRx - YouTubeYouTubeStart of suggested clipEnd of suggested clipPull the arm away from the glasses. Don't be afraid grab your other arm. Line up the bar. With theMorePull the arm away from the glasses. Don't be afraid grab your other arm. Line up the bar. With the slot push. It in you'll heal that you'll hear that click press that little button and boom.
Can I return Oakleys without a receipt?
Oakley Return Policy Provide a receipt or anything else that shows you made a valid purchase. Read the disclaimer at the bottom of this page before making your return.
How do you repair broken Oakley frames?
0:007:13Oakley Sunglasses Frame Repair - YouTubeYouTubeStart of suggested clipEnd of suggested clipInside the rubber. And then use glue to hold the pieces together and then the rope the wire servesMoreInside the rubber. And then use glue to hold the pieces together and then the rope the wire serves as a reinforcement. And it's also flexible.
Can scratches be removed from Oakley sunglasses?
Yes, sandpaper will remove the scratches but it'll also scrub off any mirroring and potentially distort polarised lenses.
Can you replace Oakley Arms?
Oakley replacement arms are necessary pieces to replace broken or worn out arms. They are not only an essential part of the frame but they are also very visible and important, due to their function and style.
Why are my Oakley lenses peeling?
Its normal. Ive had a couple returned for warranty, and eventually they all end up like that. When I visited the oakley shop in London they said that the cause was due to sweat or water being left to dry on the lenses. They strip the coating when it evaporates.
Do Oakley lenses scratch easily?
Oakley PRIZM lenses are definitely scratch-resistant, since they are made of Oakley's proprietary Plutonite – a very strong polycarbonate plastic.
Do Ray Bans have a lifetime warranty?
Sadly, Ray-Ban doesn't offer a lifetime manufacturer's warranty for any of its products. All frames, lenses, and sunglasses come with a standard limited two-year guarantee. This warranty covers all items and their parts against damage or faults caused by workmanship mistakes and defects.
Are Oakley returns free?
Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition). Note: Items purchased from an Authorized Oakley retailer must be returned to the place of purchase.
Can you return custom Oakley sunglasses?
Can I return my Oakley Custom product if I do not like how it looks once it arrives? No. Because all Oakley Custom products are assembled to your exact specifications, we are unable to accept returns or exchanges.
Can I return sunglasses to Sunglass Hut?
Whether you made your purchase in person or online, you can always return products at one of our Sunglass Hut stores. Just bring your product, proof of purchase and original packaging into a store within 90 days of your purchase, and we'll provide you with a complete refund.
How long does it take for Oakley Custom Sunglasses to ship?
Custom Eyewear Orders: Each Custom eyewear order is hand-assembled and takes between 2-7 business days to complete. Once assembled, your eyewear will ship via standard mail (5-14 business days) unless you've chosen an expedited method.
How to contact Oakley Customer Care?
To minimize processing delays, please contact Oakley Customer Care at 1-800-403-7449 to receive priority service in processing the redo. Please follow the Product Return Procedures below to ensure prompt credit.
What is Oakley warranty?
Oakley Technical Outerwear is warranted against defects in material or workmanship for 1 year from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer .#N#The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product will void warranty.#N#This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.
How long are Oakley prescription lenses good for?
Oakley prescription lenses carry a two-year warranty against crazing or peeling from the date of purchase. Lenses will be replaced in the identical form, and prescription changes will not be accommodated. Lenses are also covered by a one-time Scratch Coat Warranty that covers against basic surface scratches caused by routine wear. Scratches caused by improper care or abuse are not covered by this warranty. To replace lenses under Oakley’s Coating Warranty, please contact Oakley Customer Care at 1-800-403-7449. When applicable, credit will be issued after the original eyewear is received by Oakley Account Services. Please follow the Product Return Procedures described below to ensure prompt credit.
How long are Oakley shoes waterproof?
Limited warranty is valid for a two year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable Two Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes as follows:
How much of the warranty is credited to the purchaser for returning shoes?
If shoes are returned during the second year of warranty period, the purchaser will be credited with 50% of the then current cost towards the purchase of the same style or an equivalent Oakley shoe.
How long are Oakley gloves warranted?
All Oakley gloves are warranted against defects in material or workmanship for 100 days from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
What is the remedy for a breach of warranty?
Your exclusive remedy for breach of warranty will be the repair or replacement of the item as determined by Oakley. This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods. Any alteration of the product will void warranty.
How long is Oakley's warranty?
Oakley provides a one-year warranty on prescription and non-prescription sunglasses. Anything past that date is not covered.
Where are Oakley sunglasses made?
Oakley, Inc. is a manufacturer of sunglasses and other eyewear, based in Foothill Ranch, California. Knock-offs and imitations of Oakley products occasionally crop up in other stores. To avoid ending up with a cheap copy, purchase your Oakley sunglasses from an authorized dealer.
How to check the status of an Oakley order?
To check the status of your order please click here: https://www.oakley.com/en-us/support/order-status
Can you collect your order at Oakley?
You can now choose to collect your order at Oakley Store, our associates will be happy to assist you with your order at collection.
Can you return an Oakley product?
If for any reason, you are not satisfied with an Oakley product you bought in the last 30 days from Oakley.com you may return it in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items).
Does Roadie send SMS?
Roadie™ will send SMS notifications to the phone number provided for the order as soon as the shipment is out for delivery and when is delivered to you.
Is Oakley shipping insured?
Please note that shipments can occasionally be delayed due to unforeseen circumstances. All shipments are sent fully insured.
How long does it take to return an oakley product?
You can decide to withdraw from the contract and to return any product purchased on oakley.com for any reason within 60 days from the receipt of the shipment. Please note that customized items may not be returned in case you change your mind!
How to contact Oakley if you are not satisfied?
If for any reason, you are not satisfied with an Oakley product you bought in the last 60 days from oakley.com, please send us an email at the following email address [email protected]. Our customer care team will initiate a Return authorization on your behalf.
How to get a return authorization number from Oakley?
Obtain a Return Authorization number (RA#) by emailing [email protected] with your details ( order number, items you wish to return, etc) and we’ll reply with the RA number.
How to track delivery on Oakley?
You can track the delivery status of your order at any time through your My Account page on Oakley.com.
Does Oakley ship to Guernsey?
Orders are usually delivered in 3 business days and up to 7 business days for customized items. Please note we do not ship to Guernsey or Jersey.
Can you return an Oakley product?
Your satisfaction is guaranteed. If for any reason, you are not satisfied with an Oakley product you bought in the last 100 days from Oakley.com you may return it in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items). Returns must be shipped back within 100 days of receiving your items. Custom items are not eligible for returns. Shipping costs will not be refunded. Oakley Customer Care is not responsible for any packages or products lost in transit
Can you return Luxottica?
You will have to pay the shipment costs for returning the product: however, after reviewing the product to ensure it has not been damaged and is complete, Luxottica will refund you for the full amount of your order. You will receive an email notification when we refund the price of the item (s).
What is Oakley service representative?
A service representative will be happy to assist you in identifying your Oakley product and determine the best course of action for your warranty/repair claim.
How long is Oakley warranty?
Oakley eyewear products are warranted for two years from the date of purchase against manufacturer’s defects. The warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date. Oakley does not warrant against any lens scratches.
How long are Luxottica sunglasses warranted?
Luxottica warrants their sunglasses against breakage due to defects in materials and workmanship discovered during the period of two years from the date of delivery of the goods to you. You must inform Luxottica of the above defects within a reasonable period, and, in any case, within two months, from the date on which you detected them. Scratched lenses are considered normal wear and are not covered under warranty unless the goods had such defect at the delivery. If you purchased on oakley.com and need assistance, please contact our repairs & warranty office at
How long are Oakley shoes waterproof?
Limited warranty is valid for a two year period dependent upon the product purchased. Warranty claims are to be made through the Authorized Oakley dealer where the item was purchased or filling a support request ( https://www.oakley.com/en-gb/support/warranty-form) and our customer service team will help you further. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable Two Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship your claim is to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
What is the remedy for a breach of warranty?
The customer’s exclusive remedy for a breach of warranty will be the repair or replacement of the item as determined by Oakley. The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.
Is Oakley warranty valid?
Coverage is valid only with proof of purchase from an Authorized Oakley Timepiece Dealer. Normal wear and tear, damage due to misuse, alteration to the product, or negligence is not covered under Oakley’s Warranty Policies.
Does Oakley warranty cover scratched lenses?
Oakley's warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage. For all prescription warranty claims please contact the Authorized Oakley Optical Dealer from which your purchase was made.
How long does it take to return an item to Oakley?
Returning an item in store: If you purchased an Oakley item in an Oakley store, you can return that item with your receipt within 45 days of purchase. If the item shows excess wear Oakley will not accept returns at any time. Personalized items are also not eligible for return.
What is Oakley sunglasses?
Oakley is a sunglasses company that started out selling just fashion and sport sunglasses. Today the company carries an entire line of clothing and accessories with the Oakley logo. There are dedicated Oakley stores and a complete online store where customers can purchase Oakley merchandise.
How to get a return authorization number?
You must call the customer service department at 1-800-403-7449 to request an RA (return authorization) number. You will need your packing slip when calling because the representative will need information from the slip to issue the RA. Pack the items in a box with the original packaging whenever possible.
Can you return an Oakley item?
Some stores will carry the Oakley name and others are licensed affiliates. You may not be able to return an Oakley item to a store other than the one where you purchased the merchandise.
Where to put RA number?
Place the RA number under the ORD or under the full return address.
Were They Helpful?
We called the customer service department for Oakley at 1-800-403-7449. An automated response answered the call. We were given a list of options to choose from – a return is option #3. We were then asked what we wanted to return – #1 for watches and #2 for everything else. We chose #2 and we were immediately connected with an Oakley representative. We asked for the return address for backpacks and we were given the Ontario address without being asked our order number.
What if Oakley can’t fix my Eyewear/Product or it’s not covered etc.?
If your product isn’t under warranty, Oakley will likely offer you the replacement part for a fee. If your product is under warranty but the part is unavailable or they cannot fix it, they will likely offer you a discount on a replacement product. This has typically been 25% off for a replacement pair of sunglasses or lenses.
What does Oakley warranty cover?
Unfortunately for every Oakley product the warranty covers you “from defects in workmanship and manufacturer materials”.
How to prolong life of ear socks?
You can extend the life of the ear socks significantly if you wash the oil off of them after you wear them. It keeps the rubber fresh. I wash all mine with soap and warm water after use, and for my Rx frames I wash them at the end of every day. Maybe I just make a lot of oil, lol.
Do earsocks fall under warranty?
3. The earsocks are "wear" items typically and they will need to be replaced due to use. It shouldn't be a warranty issue. Frame cracking, discoloring, etc.will fall under warranty but not earsocks (or nose bombs)
Does Oakley cover scratched lenses?
Oakley even specifies on their site that the warranty program does not cover scratched lenses. Unfortunately you’re scratched lenses like these Frogskins won’t be covered. Additionally if you’re a DIY’/Modder with your glasses, these activities will void any remaining warranty according to the policy.
Does Oakley have a warranty on eyeglasses?
Luckily, the answer is Yes. All Oakley Eyewear ( Sunglasses, Goggles, Eyeglasses ), Apparel, Footwear and Accessories come with a warranty. The warranties themselves differ between product types, so scroll down to see how long and for what yours actually covers. Oakley Warranty Papers that come with Eyewear.
Do Oakley’s have a lifetime warranty?
While early Oakley products such as the Eyeshade Sunglasses came with a lifetime warranty, this has not been offered on most products in quite some time.