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how to repair fingerprint sensor

by Mr. Moises Bartoletti III Published 2 years ago Updated 1 year ago

How to Fix Fingerprint Sensor – Software Fixes.

  • 1. Restart Your Device. Restarting your device is a classic fix to most problems. It solves most software problems so it’s good to try out this one ...
  • 2. Update Your System Software.
  • 3. Recalibrate Your Fingerprint.
  • 4. Try Factory Resetting Your Device.

6 Fixes For When Your Fingerprint Sensor Isn't Working
  1. Update Your Phone Software. ...
  2. Use a Cotton Swab for Cleaning. ...
  3. Recalibrate Your Fingerprint. ...
  4. Restart Your Phone. ...
  5. Get Support. ...
  6. Replacing Your Sensor Yourself (Only Recommended for Experienced Individuals)
Nov 13, 2021

Full Answer

Why is my fingerprint sensor not working?

  • Open the Settings app from your drawer or quickly tap on the gear icon in the quick setting panel to open Settings
  • Scroll down and tap 'Security' in the Settings page
  • Tap 'Fingerprint' and then select 'Fingerprint Management' from the list.
  • Confirm your screen lock pin/password/pattern

More items...

How to fix fingerprint sensor not working in Windows 11?

Why is My Fingerprint Sensor Not Working in Windows 11?

  1. Driver error. If cleaning your fingerprint scanner is not enough, you can update your system drivers and check if the scanner is working properly.
  2. Outdated OS version. An outdated operating system can cause many problems on your PC. ...
  3. Virus issues. ...

How to turn off the fingerprint sensor on a laptop?

To disable Lenovo or IBM ThinkPad-s fingerprint sensor, do the following:

  • Go to Start -> Programs and search there for a program called ThinkVantage Fingerprint Software or IBM Fingerprint Software. ...
  • Open FingerPrint software and locate Settings -> System Settings
  • Choose Logon and to disable fingerprint logon, select Standard Windows logon as logon type.
  • Save, Exit, Restart.

How to set up a fingerprint sensor?

place the finger you need to enroll on the sensor. place the finger again on the sensor once prompted by serial monitor. since we enrolled the fingerprints in the last step, now we can test if this sensor works or may be check for match using this following code and steps.


How do I fix my fingerprint sensor not working?

Most of the software issues like an Android fingerprint is not working can be fixed by rebooting your phone. This step does a lot for your phone because the devices that aren't restarted for a long time may lose their performance. Just press the power button for a while to let your phone restart.

What causes fingerprint sensor to stop working?

The fingerprint sensor may be not working if your hand is wet, moisty, oily, or dirty. So, if your finger has any of these, you might not be able to unlock your phone using the fingerprint. The way out is to wash your hands, clean it, and wait for it to dry out. Now try to unlock your phone with the fingerprint.

How do I fix the fingerprint sensor on my phone?

8 Best Ways to Fix Fingerprint Scanner Not Working on Android PhonesUnregister and Re-Register Your Fingerprints. ... Make Sure Your Fingers Are Dry and Clean. ... Clean the Fingerprint Scanner Surface. ... Remove Screen Protector for In-Display Fingerprint Scanners.More items...•

Can Samsung fingerprint sensor be repaired?

Don't panic! The replacement of your Galaxy S8's sensor will take only 30 minutes to do! Our technicians have prepared this repair guide to reveal to you all the steps to replacing fingerprint on your Galaxy S8 with detailed advice and images.

How do you clean fingerprint sensors?

Go into Settings, Security & location and Pixel Imprint and then confirm your screen lock. Tap the little trash can icon next to all enrolled fingerprints to delete them — now it's time to clean the sensor. Cleaning your fingerprint sensor is simple. You don't need a fancy cloth or special cleaning solutions.

How do I test my fingerprint sensor?

To enroll a fingerprint, tap a finger on one of the hand icons. The Enroll a Fingerprint — Scan your finger screen appears. Place your finger on the fingerprint reader and wait until success is confirmed. Ensure the finger you place on the reader matches the finger you chose in the previous step.

What if my fingerprints are rejected?

If the FBI rejects your fingerprints, you will have to be fingerprinted again, which can double or even treble the time it takes to complete your CBC.

How do I fix my Samsung fingerprint not responding?

If your fingerprint still isn't being recognised, you can try removing and then registering your fingerprint again.1 Swipe down from the top of your screen and tap Settings.2 Tap Biometrics and Security.3 Tap Fingerprints.4 Enter your PIN, pattern or password.5 Tap the registered fingerprint.6 Tap Remove.More items...

How do I clean my Samsung fingerprint sensor?

0:284:00Fix Error Make Sure Fingerprint Sensor is Clean and Dry - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd that era so it's dry clean and dry maybe needs to wet your fingerprint a little bit so get someMoreAnd that era so it's dry clean and dry maybe needs to wet your fingerprint a little bit so get some water and then I'll clean go to your bathroom.

Why won't my fingerprint work on my Samsung?

Inspect the screen and fingerprint sensor for scratches and dirt. Scratches or dirt may cause recognition issues with the fingerprint sensor. The phone may not recognize fingerprints that are affected by wrinkles or scars. Fingers that are particularly small or slim may also not be recognized.

1. Update Your Phone Software

We all get irritated by that constant "Update Required" notification that we put off for as long as possible. However, ignoring that update could be what's affecting your phone's fingerprint sensor. Software bugs, which are common in all operating systems, can affect your phone's hardware.

2. Use a Cotton Swab for Cleaning

Cotton swabs are great and affordable little tools for gently cleaning those smaller parts of your devices. And, given that your hands are prone to getting dirty, it's a given that your fingerprint sensor will get dirty too. Natural oils, moisturizers, dirt, all of these things can affect your sensor's performance.

3. Recalibrate Your Fingerprint

Recalibrating your fingerprint is always a great idea if you're trying to get your sensor back in check. You may have been prompted to set up a fingerprint identity when you initially bought your phone. So, if you're not sure how to do this, go into your settings and click on the biometrics or security section, as shown below on an Android device.

4. Restart Your Phone

The classic "turn it off and on again" advice can be a little repetitive, but it's common for a reason. Restarting your phone can get rid of some minor issues, such as an unstable Wi-Fi connection, frozen apps, or a faulty fingerprint sensor. So, the best fix for your fingerprint sensor might just be restarting it. Who'd have thought?

5. Get Support

There sometimes comes the point when it's clear that your fingerprint sensor isn't going to be fixed with quick at-home methods.

6. Replacing Your Sensor Yourself (Only Recommended for Experienced Individuals)

Like most hardware-related device problems, a broken fingerprint sensor can be fixed at home. However, this is not recommended for someone who hasn't familiarized themselves with the tools and knowledge required, so it's best to consider the previous option if your tech and DIY knowledge aren't great.

You Can Fix Your Faulty Fingerprint Sensor

A fingerprint sensor makes using our phones even more convenient, so it's frustrating when we can no longer use it.

Manually Install Updates

With the Windows Hello fingerprint sign-in not working, you will need to revert to using the password or PIN to log in and check for Windows Updates manually.

Enable Biometrics In Group Policy Editor

You need first to type gpedit in the search box and then click on an edit group policy. Later click Computer configuration and then administrative templates.

Modify Windows Hello Group Policy Settings

A windows update may have made some changes to some vital Group Policy settings, so you may want to check the Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example mentioned above.

Update System Drivers

In this case, some of the drivers, the fingerprint reader driver, may have been corrupted at some point, either during the update or other process, causing the fingerprint sign-in to malfunction.

Perform A Windows Reset

When you reset the Windows device, it repairs the damages to all the system files so that the Windows Hello can normally work again. It also resets the device settings to the default Windows settings.

Turn Off Fast Startup

Try this method of turning off the fast startup if the above ways do not work for you. Follow the steps and see if it solves the fingerprint sensor not working in Windows 11.

How to reset fingerprint on computer?

Click on Sign-in options. Find Facial Recognition or Fingerprint options, and click on the Fingerprint option. Select Remove, and do the same for Facial Recognition. Next, click Get Started and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options , and then restart your computer.

What happens when you reset your Windows Hello?

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

What is a biometric marker?

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

Why is my fingerprint reader not working?

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

Why isn't my fingerprint working on Windows Hello?

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers. If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update ...

Possible Causes for Fingerprint Scanner Not Working

Here are some common reasons why fingerprint recognition does not work well. Let’s scroll down to find out if you belong to one of these situations.

What Should I Do If Fingerprint Sensor Not Working Caused by Unknown Reasons

Now you surely got the answer to why won’t my fingerprint work? If the above methods don’t work, try to do it manually.

Locked Out of The Device as Fingerprint Not Working

Tried all methods but you’re locked out of the device due to the fingerprint not working. Then it’s time to experience the most powerful and professional unlock tool to fix your Android’s fingerprint issue.

Bonus: Unlock Fingerprint without Data Loss

If you have an old Samsung device which earlier than Galaxy S7, UnlockGo (Android) could help you bypass screen locks without losing data. After you done it, your precious memories are still preserved in your device. Check the detailed compatible models here.


If your fingerprint sensor not working, it pushes you into critical condition. Try to fix the sensor manually but be careful! Most of the steps may remove important data from your device.

Troubleshooting Fingerprint Reader issues

The following articles provide general guidelines for troubleshooting and resolving fingerprint reader issues:

Troubleshooting specific issues with security software

The following articles provide direction for troubleshooting and resolving specific issues with security software:


Get general information and guidance to secure your system/data on our Security and Antivirus page.

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