how to send in my ps4 for repair

How do I get my PS4 repaired?

PlayStation 4 Repair. Starting a Repair is easy click here, or you can call 1-888-659-3487 for immediate help with the process. Package your device and insert a printed copy of the repair ticket. please make sure to include only the broken device that you want to repair.

Why can’t I troubleshoot my PS4?

Please make sure you have updated your console to the latest software update before attempting troubleshooting. Not in the US or Canada? To find repair service in your country, please visit the PlayStation.com country selector.

Can I Have my PlayStation 4 cleaned?

We offer a service to have your PlayStation 4 cleaned so you avoid having to do any reflows or reballs or any of those big repairs. Many of the repairs can be avoided with regular system clean up.

Where can I find PlayStation repair service in my country?

Not in the US or Canada? To find repair service in your country, please visit the PlayStation.com country selector. We are currently experiencing delays in service. Expect extended turnaround times.

Does Sony still repair PS4?

So long, PlayStation 4 – Sony announces it's ending repair service for early PS4 models. Even before you can buy a PlayStation 5, Sony draws a deadline for fixing certain PlayStation 4s.

Can PS4 console be repaired?

If you do manage to isolate an issue with the PS4 hardware, contact PlayStation customer support, or take your console directly to an official Sony retail store, as they can sometimes provide on-site repairs or replacements.

How do I file a claim with PlayStation?

You must visit PlayStation Service Request Support or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

How do I fix my PS4 console?

1. Blinking Blue LightCheck Your Console's Hard Drive. ... Check Your HDMI Cable to Ensure its Working. ... Run a Firmware Update on Your TV. ... Check the Power Supply Connections for Any Faults. ... Perform a Controller Reset. ... Run an Update on Your Router's Firmware. ... Reconnect to Your Home Network. ... Change Your DNS Settings.More items...•

Does Best Buy repair ps4s?

We can install or repair thousands of products, no matter where you bought them. We offer a 90-day workmanship guarantee on all Geek Squad repairs.

What can you do with a broken PS4?

You can sell broken PS4 consoles to GameStop. They'll fix your console and sell it at a higher price for profit. However, keep in mind they don't accept all the broken consoles that users bring to their shops.

How long is a PlayStation warranty?

Support. Sony Interactive Entertainment LLC ("SIE LLC") warrants to the original purchaser that this product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase.

How long is Sony factory warranty?

For Purchases in US and Puerto Rico only. Sony Electronics Inc. (for U.S. purchases) warrants this product ("Product") against defects in material or workmanship for two (2) years from original retail purchase when purchased directly from Sony or a Sony Retailer.

What's the PS4 number?

Tel.: 1-800-345-7669.

How do you know when your PS4 is dying?

4:2112:02What Are The Signs To Know If Your PS4 Is Dying!? - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf your console fails to boot. Or. Once every so often it fails to boot. This could be an issue withMoreIf your console fails to boot. Or. Once every so often it fails to boot. This could be an issue with the hardware itself the CPU.

How do you know my PS4 is broken?

1:564:01A Quick Way To Find Out If That Ps4 Is Broken - YouTubeYouTubeStart of suggested clipEnd of suggested clipYour controller should go off. Now. If you keep the camera on a television. You see this this isMoreYour controller should go off. Now. If you keep the camera on a television. You see this this is when you know it's arrived.

Why did my PS4 stop working?

These include basic manufacture faults, damaged discs, out of date games, or even out of date system software. If the console hangs on a single game then more than likely, it's the game that will be the issue. Make sure that the PS4 is running the latest operating system software.

How much does it cost to fix a PS4 at Geek Squad?

Run by Best Buy, Geek Squad pricing for individual services costs $19.99 to $1450, while monthly service plans start at $24.99 per user. Each user can have multiple devices....In-Store Service Pricing.Set up for your Computer and Tablet$39.99Device Diagnostic and Repair$149.99Physical Damage Repair$84.95 + parts6 more rows•Mar 16, 2021

How much does it cost to repair a PS4 HDMI port?

A PS4 HDMI port costs on average $10. However, the total repair price cost can reach $150 or more, depending on the place you choose to have your console repaired. PS4 owners confirmed that Sony usually charges around $150 to repair your PS4 HDMI port.

Can GameStop fix consoles?

Need your console or controller repaired? We can fix it! Just bring your eligible products into any GameStop store and we'll take care of the rest.

What would cause a PS4 not to turn on?

PS4 Not Turning On CausesPower Cord. Sometimes the cause of the problem is simply just that the power cord is not plugged into the back of the PS4 fully. ... Power Strip. If you have your device plugged into a power strip you should try to plug it directly into the wall. ... Bugs. ... Faulty Power Supply. ... Bad Power Button.

Why won't my PS4 turn on?

This could be caused by faulty power supply or internal motherboard issues. We repair those pesky powersupplies and installthem at a better quality of repair and price. So if you have a power supply that is not turning on, You can always send it in for a diagnositics.

Why is my PS4 blinking?

Is a very common problem with the PlayStation 4 Console. It is usually due to the fact that you have used your PS4 to its maximum capacity . The Microchip simply fails to stay connected inside of the PlayStation 4 box, and It must undergo a Reflow/Reball fix ..

How long is TDR warranty?

When you are satisfied with your repair, performed at a TDR certified Shop, we still give you a 60 day warranty curtosy on your repairs. So you can rest assured that you will have the best repair experience with TDR.*

Why is my PS4 overheating?

In either case, This must come into the shop for diagnosis. Power issues with the PS4 are common, due to heating of the power supply unit.

Can you help a PlayStation 4 over the phone?

We can probably assist you over the phone. Please ask for the remote assist option or you can come in for diagnosis here and repair. We will get your settings configured correctly so you wont have issues accessing your updated PlayStation 4 games.

Can you disassemble a PlayStation 4?

The drive is unique to your each PlayStation console.. We can disassemble the PlayStation 4 Blu-Ray and fix any piece mechanical or electronic.

Do we repair HDMI ports?

Yes we do repair the System Box, HDMI ports, and chip repairs. ..

How long is PS4 repair warranty?

PS4 Repair done by the Pros! Rock solid repairs performed by Experienced Technicians, and back by our Above-Standard 6-Month Warranty!

What is included in repair price?

The repair price paid at the time of checkout ONLY includes repair services, parts, & labor required to repair the initial issue you are claiming. Please read our Terms & Conditions page for more information.

Can you ship a console to us?

With this option, you take care of all the variables involved with shipping your console to us for repair. You find suitable packaging to put your console in, and then purchase shipping from a carrier of your choosing. We do recommend a few guidelines to follow when packaging and shipping your console:

Can you send a console repair package?

With the repair package option we send you all the packaging and a pre-paid label. You package your console into the box, apply the label to the outside, and return it to us in the mail! It takes the hassle of finding the right box out of the repair process.

Can you replace a motherboard that has been repaired?

In some cases, previous repair attempts have been made, and there is damage done to the motherboard which is beyond fixing . We recommend replacing any motherboard which has had multiple repairs done to it, or even multiple failed repairs done to it. Every time your system's motherboard is repaired it loses it's sustainability, and the chances of it failing again grow greater! In our experience, we have also seen instances where replacing the motherboard was a better option versus repairing it.

Does a repair include return shipping?

Your repair includes FREE Return Shipping! We will notify you when your package has been shipped, and provide you will tracking information.

Can you replace a PS4 motherboard?

We have the ability and resources to repair and/or replace motherboards . If your PS4's motherboard needs repair, or it needs to be replaced, we are here to help ! Simply select the " Motherboard Replacement" repair option as your repair option above . Please be aware, this type of repair WILL require a full system reset which will erase all user data on the console's storage.

Need to get in touch?

Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method.

PlayStation Online Assistant

You can also try our PlayStation Online Assistant by selecting your issue from the list below:

Need to arrange a PlayStation repair?

Follow the link below to find out how you can arrange an in-warranty repair for a PlayStation product.

Having issues with system software?

If you’re having issues with your console's system software, start in Safe Mode and update or reinstall the system software using a USB storage device.