Follow the steps below to initiate a return via the Chacos website: Visit the Returns and Exchanges page Click on Start Your Return
Full Answer
Why repair Chacos instead of rebuying?
By repairing instead of rebuying, we keep Chacos out of landfills, use less water from the rivers we explore, and make less of an impact on planet earth.
How do I get my Chaco parts repaired?
All other Chaco products are either not repairable or have minimal repairability. For information on these Chaco styles please call ReChaco customer service at 1-888-211-9211 ext. 2 Which Parts would you like repaired? Please select at least one part to repair.
How do I return or exchange my mychacos?
MyChacos custom sandals and accessories are not eligible for return/exchange. If you have any questions or concerns about your MyChacos purchase, please contact our customer service team at 1-888-211-9211. The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document.
How do I get my shoes repaired under rechaco's warranty?
If you believe that your footwear is defective and covered under warranty, fill out the ReChaco repair form below, note your warranty request, and follow the mailing instructions, making sure to legibly write your Service Authorization (SA) on your package beneath our mailing address. Your credit card is required.
How to contact MyChacos?
How long does it take to cancel an exchange order?
Do you keep a copy of return documentation?
About this website
Can you return worn Chacos?
Chacos accepts returns of damaged and defective products—any product with an imperfection that is a design or manufacturing flaw is considered defective. Items not considered defective are those that: Have worn stitching, worn soles, or frayed webbing due to regular wear.
How long does Chaco repair take?
10 business daysAverage in-house turnaround time for repairs is 10 business days after receiving sandals.
Does REI repair Chacos?
Chaco makes the process easy: You simply send your old sandals to the ReChaco facility in Rockford, Michigan, where restoration specialists can replace the shoe's webbing, attach a new outsole, replace buckles and make other repairs.
What is Chacos return policy?
Please return item(s) in the original packaging. Returns will be refunded to the original card used to purchase the item(s). Please note: A return shipping charge of $5.00 will be deducted from your refund. MyChacos custom sandals and accessories are not eligible for return/exchange.
How much does it cost to resole a pair of Chacos?
Repairs cost $40 for resoling and $36 for rewebbing if the shoes are not covered by Chaco's lifetime warranty. Once sandals are received, turn-around time is approximately five business days. www.chacousa.com.
How long do Chaco sandals last?
10 yearsSee, Chaco sandals have earned a reputation for exceptional durability, and it's not uncommon that a pair can go 10 years without the footbeds or straps needing to be replaced. But as any Chaco fan can tell you, all that relentless use over a long period of time can leave them with a pretty distinct and funky smell.
How do I fix my Chacos?
0:010:36Adjusting Chaco Sandals with a Toe Loop - YouTubeYouTubeStart of suggested clipEnd of suggested clipHow did you adjust your chocos first loosen up start with the buckle don't move to the top strap.MoreHow did you adjust your chocos first loosen up start with the buckle don't move to the top strap. Then the toe strap. Then the lower strap.
How do I fix my Chaco straps?
Try on your Chaco to determine how long you want your straps. Cut it to the desired length, heat seal the end (burn with a match until it melts to prevent fraying) and sew it back onto the buckle. Now pat yourself on the back. You're halfway done!
Can I cut my Chaco straps?
0:171:34Fix That Extra Chaco Strap! - YouTubeYouTubeStart of suggested clipEnd of suggested clipFirst you need to take off your tacos. All right go on get to now we're going to pull the strap asMoreFirst you need to take off your tacos. All right go on get to now we're going to pull the strap as tight as we can and we're going to make a little knot at the very. End. Just kind of loop it.
Are Chaco returns free?
Returns will be refunded to the original card used to purchase the items(s). Please note: A return shipping charge of $5.00 will be deducted from your refund. Please allow two weeks for your return to be processed.
Are Chacos good quality?
Both Teva and Chaco are at the top of the list when you discuss the quality and durability of outdoor footwear brands.
Do Chacos run big or small?
Should you size down or up? Generally speaking, Chacos run true to size. The reason why a lot of people size down is because Chacos don't come in half sizes. So, if you're between sizes, we recommend you half size down depending on your foot type.
Do Chacos need to be broken in?
Like most footwear, Chaco sandals require a break-in period. Generally, blisters forming on the bottom of the foot indicate the need for a longer break-in period. To prevent blisters, we suggest slowly breaking in new sandals over a week or two.
How do I fix my Chaco straps?
0:010:36Adjusting Chaco Sandals with a Toe Loop - YouTubeYouTubeStart of suggested clipEnd of suggested clipNow that they're loose get in there once you're in it's time to tighten it start with the toe strapMoreNow that they're loose get in there once you're in it's time to tighten it start with the toe strap and the opposite direction easy send it then the top strap.
When did Chaco stop using Vibram soles?
Q: Where did the Vibram soles go? A: Standard Chacos are now made with ChacoGrip Rubber, a proprietary outsole introduced in 2016. It features a new tread design that essentially is a combination of the best elements of the old outsole styles.
Can I change my Chaco straps?
Try on your Chaco to determine how long you want your straps. Cut it to the desired length, heat seal the end (burn with a match until it melts to prevent fraying) and sew it back onto the buckle. Now pat yourself on the back. You're halfway done!
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How to contact Chacos?
For questions about our product warranty or to speak with a specialist, contact us at (888) 211–9211 or [email protected] .
Is a product worn past the point of repair void of warranty?
Products worn past the point of repair will be void of warranty coverage.
Does Chaco have a warranty?
Chaco product must be evaluated by our specialists first-hand for warranty determination. Warranted products are replaced at Chaco’s discretion. Warranty does not apply to problems with fit. Warranty does not cover normal wear and tear. Products worn past the point of repair will be void of warranty coverage.
What Is the Chacos Return Policy?
Chacos accepts returns within 30 days from the shipping date. The company allows customers to return items that are unworn and in the original packaging.
How To Initiate a Return to Chacos
Consult the table below to find out how you can return eligible items to Chacos:
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After Chacos accepts your return, your refund should follow soon, but the process is not always so straightforward. Luckily DoNotPay can send a refund request on your behalf, too. If you want to get your refund fast, do the following:
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How to unstick Rechaco sandals?
Let the sandals soak overnight, then pull straight up on the straps where it comes out of the sandal. Be sure not to pull the straps at an unnatural angle, this can tear the footbed. After un-sticking, rinse or wash your sandals. If you need some help unsticking the straps—we’re here for you. Send your sandals in to our ReChaco team using our repair form .
How to clean leather sandals?
Hand wash with a damp cloth & gently blot the area that needs cleaning. Air dry! Allow wet sandals to air dry. Do not place leather sandals in the dryer or near any heat source (this may cause the leather to become brittle and crack). Leather conditioner is your friend.
Is Chaco repairable?
Many Chaco styles are repairable to different degrees. Based in our Michigan, USA factory, our repair team can resole outsoles, replace straps and buckles, adjust the length of straps, and consult on cleaning and care. Because the most sustainable products aren’t disposable – they’re repairable. Go to rechaco.com for more information on repairable styles and costs.
How to contact MyChacos?
If you have any questions or concerns about your MyChacos purchase, please contact our customer service team at 1-888-211-9211. The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document.
How long does it take to cancel an exchange order?
Exchange orders will be cancelled after 21 days if not received. Start Your Return.
Do you keep a copy of return documentation?
Please keep a copy of return/exchange documentation for tracking purposes .
